Job responsibilities
Job summary
A GPA will support the GPs & nurses to ensure smooth
running of clinics by performing more routine administrative and clinical tasks
on behalf of the clinicians, freeing up their time to concentrate on the
patient.
Duties include:
Sorting incoming clinical and administrative
triage requests includes signposting, gathering further information from
patients, sending on to clinicians and sending to other practice team members
or outside agencies where appropriate. It also includes some direct booking of
appointments for patients.
Arranging appointments, referrals, tests and
follow up appointments of patients
Dipping urine, taking blood pressure, ECGs,
phlebotomy
Completing basic (non-opinion) forms and core
elements of some forms for the GP to approve and sign such as insurance forms,
mortgage, benefit agency forms etc.
Explaining treatment / referral options to
patients
Helping liaise with outside agencies e.g.
getting on call doctor on the phone to ask advice or arrange admission while
the GP continues with their consultation
Supporting the GPs/clinicians in clinic by
ensuring relevant stock is filled in their consulting rooms
Extracting all information from clinical letters
that needs action to be taken / coding
Fridge temperature monitoring, checking
emergency equipment/drugs, stock checks for clinical stock
Chaperone duties
Audits
Care home weekly ward round administration
Managing diary entries on the clinical system
Injection registers ordering stock and
arranging appointments
Administration work to assist with GP contracts
e.g. QoF, Long term Conditions LES etc.
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately
In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and other
healthcare workers. They may also have
access to information relating to the practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
Health & safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health & Safety policy, the practice Health & Safety manual,
and the practice Infection Control policy and published procedures. This will
include:
Using personal security systems within the
workplace according to practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Making effective use of training to update
knowledge and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards
and infection hazards immediately when recognised
Keeping own work areas and general / patient
areas generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
(minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and
promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of
the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Quality:
The post-holder will strive to maintain quality within
the practice, and will:
Alert other team members to issues of quality
and risk
Assess own performance and take accountability
for own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Work effectively with individuals in other
agencies to meet patients needs
Effectively manage own time, workload and
resources
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods
of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the
policies, standards and guidelines will affect own work
Participate in audit where appropriate
