Job summary
Job summary
We are looking to recruit a receptionist to join our busy, expanding practice. We pride ourselves in delivering excellent patient care and the suitable applicants will have the ability to liaise with patients in a busy reception department.
Main duties of the job
Main duties of the job
The successful candidates will possess excellent communication skills. You will be expected to work on your own initiative and also work well within a team environment. The duties of a GP receptionist will include; booking appointments, handling a large volume of incoming calls/online requests, processing patient queries and general day to day office duties. If you would enjoy this type of role and can work well under pressure please apply. We require committed, flexible people to work 25hrs a week between the hours Monday 8am-1pm, Tuesday 8am-1pm, Thursday 8am- 6.30pm and Friday 8am- 1pm.
About us
Overview of your organisation
We are a large, growing practice with approx. 11,500 patients. We have 1 GP partners, 5 salaried GP's, 3 ANPs, 2 practice nurses, 2 TNAs, 1 FCP, 1 HCA and a large administration team. Our mission statement is 'To improve the health, wellbeing and lives of those we care for', we pride ourselves in our care delivery and reputation to our growing community. We offer employees to join the NHS pension scheme and provide an attractive annual leave package.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
Reception
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Collect data as necessary e.g. up to date contact numbers / smoking status etc.
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Process patients changes of address computer data and medical records
- Process repeat prescription requests in accordance with practice guidelines
Other Tasks
- Clear rooms after surgeries
- Ensure building security to follow protocol
Any other tasks allocated by managers
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
Reception
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Collect data as necessary e.g. up to date contact numbers / smoking status etc.
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Process patients changes of address computer data and medical records
- Process repeat prescription requests in accordance with practice guidelines
Other Tasks
- Clear rooms after surgeries
- Ensure building security to follow protocol
Any other tasks allocated by managers
Person Specification
Experience
Essential
- Essential criteria The appropriate candidate will have a pleasant manner, good organisation skills and can work well within a team.
Desirable
- Desirable criteria Previous experience in a similar role is desirable.
Person Specification
Experience
Essential
- Essential criteria The appropriate candidate will have a pleasant manner, good organisation skills and can work well within a team.
Desirable
- Desirable criteria Previous experience in a similar role is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
