Job summary
Are you looking for an exciting opportunity to join a
supportive, professional and friendly GP Practice Team?
We are looking to recruit an additional member of the Medical Secretary Team to join our practice in Wellington on a full time basis.
Working as a member of our Medical
Secretary Team you will be required to provide a high quality,
comprehensive and efficient secretarial and administrative service to the GP,
other Clinicians and the wider team at Wellington Medical Centre, always
acting in a professional and courteous manner.
Main duties of the job
Duties can include but are not limited :
- Word processing of referral letters, general correspondence and other documents and reports as required
- Copy typing
- Referral management
- Communicating
with patients regarding referrals, appointments and queries
- Formatting of documents
- Following
the confidentiality policy at all times
- A range of clerical duties such as photocopying, filing, scanning, message taking and record keeping
- Accurately updating patient records
About us
Wellington Medical Centre is a well established, large training practice, providing high quality care to our 22,600 patients.
We will ensure that you feel welcome, well supported and a valued member of our team.
Benefits of working for Wellington Medical Centre:
- Access to the NHS Pension Scheme with 20% employer contribution
- Life assurance scheme via the NHS Pension scheme
- Dedication to staff development and educational opportunities
- NHS and Blue Light Card discounts
- Frequent social outings
Job description
Job responsibilities
SECRETARIAL
-
Word-process, general
correspondence, reports and documents as required.
- Word-process, copy typing,
referral letters to both NHS and private hospital and community health
services, sending these electronically or manually through the appropriate
Referral Management Process, and ensuring that the patient's record is updated and
coded appropriately.
- Formatting documents
professionally
- To ensure all urgent referrals
are typed and processed within the required time frame.
ADMINISTRATION
-
Under the direction of the Doctors administer patient referrals to both
NHS and private hospital and community health services, using the appropriate
referral process.
- To undertake a range of
clerical duties including photocopying, filing, scanning, message-taking and
record-keeping as required by the Doctors and Manager.
- To accurately update patient
records, in line with practice policy.
- To administer systems in
relation to End Of Life care including the Gold Standards Framework, DNAR (Do
Not Attempt Resuscitation) and STEP (Somerset Treatment Escalation Plan), liaising
with other care providers as required.
- To organise the annual
programme of Clinical, Significant Event and Continual Professional Development
meetings for doctors. To ensure refreshments are available at meetings and
co-ordinate pharmaceutical company sponsorship for meetings as appropriate.
- To compile relevant statistics
to meet the requirements of the practice as requested.
- To participate in the
achievement of quality improvements and targets as directed.
EDUCATION
- To assist with the teaching, training, supervision
and support of new staff as directed
- To support students of any discipline undertaking a
work placement at the practice
COMMUNICATION & LIAISON
-
To
handle telephone calls from patients relating to hospital appointments and
other enquiries, ensuring messages are passed on as appropriate to the doctors.
- To liaise with hospitals
regarding patient appointments as required
- To participate as a member of
the secretarial team to provide optimum patient care
- To work in a collaborative and
co-operative manner with other members of the practice team.
- To participate in Practice and
external meetings as required.
- To provide patients with clear
and concise information appropriate to their needs
- To help and support colleagues
when required including providing cover when other secretarial staff are on
annual or other leave.
PROFESSIONAL DEVELOPMENT
-
To be responsible for the
evaluation of your own work
- To participate in Performance
Reviews and in developing own objectives.
- To continue professional
development through a variety of strategies including attending study days,
lecture, seminars, and courses
- To undertake further prescribed
training as required.
GENERAL
-
To ensure that the rights,
confidentiality and privacy of the patients, Partners and staff are observed at
all times
- To be conversant and comply
with the Practices fire precautions and procedures for evacuation
- To be conversant and comply
with the Health & Safety Policy
- To promote equal opportunities
for staff and patients in accordance with Practice Policies
- This job description is not
inflexible. The duties of the post holder may be reviewed and amended from time
to time.
- To carry out any other duties,
that are within your area of competence and considered relevant to the post.
Job description
Job responsibilities
SECRETARIAL
-
Word-process, general
correspondence, reports and documents as required.
- Word-process, copy typing,
referral letters to both NHS and private hospital and community health
services, sending these electronically or manually through the appropriate
Referral Management Process, and ensuring that the patient's record is updated and
coded appropriately.
- Formatting documents
professionally
- To ensure all urgent referrals
are typed and processed within the required time frame.
ADMINISTRATION
-
Under the direction of the Doctors administer patient referrals to both
NHS and private hospital and community health services, using the appropriate
referral process.
- To undertake a range of
clerical duties including photocopying, filing, scanning, message-taking and
record-keeping as required by the Doctors and Manager.
- To accurately update patient
records, in line with practice policy.
- To administer systems in
relation to End Of Life care including the Gold Standards Framework, DNAR (Do
Not Attempt Resuscitation) and STEP (Somerset Treatment Escalation Plan), liaising
with other care providers as required.
- To organise the annual
programme of Clinical, Significant Event and Continual Professional Development
meetings for doctors. To ensure refreshments are available at meetings and
co-ordinate pharmaceutical company sponsorship for meetings as appropriate.
- To compile relevant statistics
to meet the requirements of the practice as requested.
- To participate in the
achievement of quality improvements and targets as directed.
EDUCATION
- To assist with the teaching, training, supervision
and support of new staff as directed
- To support students of any discipline undertaking a
work placement at the practice
COMMUNICATION & LIAISON
-
To
handle telephone calls from patients relating to hospital appointments and
other enquiries, ensuring messages are passed on as appropriate to the doctors.
- To liaise with hospitals
regarding patient appointments as required
- To participate as a member of
the secretarial team to provide optimum patient care
- To work in a collaborative and
co-operative manner with other members of the practice team.
- To participate in Practice and
external meetings as required.
- To provide patients with clear
and concise information appropriate to their needs
- To help and support colleagues
when required including providing cover when other secretarial staff are on
annual or other leave.
PROFESSIONAL DEVELOPMENT
-
To be responsible for the
evaluation of your own work
- To participate in Performance
Reviews and in developing own objectives.
- To continue professional
development through a variety of strategies including attending study days,
lecture, seminars, and courses
- To undertake further prescribed
training as required.
GENERAL
-
To ensure that the rights,
confidentiality and privacy of the patients, Partners and staff are observed at
all times
- To be conversant and comply
with the Practices fire precautions and procedures for evacuation
- To be conversant and comply
with the Health & Safety Policy
- To promote equal opportunities
for staff and patients in accordance with Practice Policies
- This job description is not
inflexible. The duties of the post holder may be reviewed and amended from time
to time.
- To carry out any other duties,
that are within your area of competence and considered relevant to the post.
Person Specification
Qualifications
Essential
- 4 GCSEs or equivalent, grade C or above, must include English and Mathematics
Desirable
- Secretarial qualification e.g. NVQ 3
- Medical Secretaries qualification e.g. AMSPAR
- European Computer Driving License (ECDL) or equivalent
- Word-processing skills e.g. RSA II / III or equivalent
Experience
Essential
- Experience of planning ahead, organising and prioritising own workload
- Ability to use a range of IT systems effectively
Desirable
- Previous experience as a Medical Secretary
- Experience of using computerised records systems
- Previous experience of working with members of the public
- Competent at Microsoft Word, Excel and Outlook
Knowledge and Skills
Essential
- Excellent communication skills, verbal and written
- Ability to handle sensitive information without compromising confidentiality.
Desirable
- Knowledge and understanding of medical terminology
- More information is available in the Job Description and Person Specification document attached to this post.
Person Specification
Qualifications
Essential
- 4 GCSEs or equivalent, grade C or above, must include English and Mathematics
Desirable
- Secretarial qualification e.g. NVQ 3
- Medical Secretaries qualification e.g. AMSPAR
- European Computer Driving License (ECDL) or equivalent
- Word-processing skills e.g. RSA II / III or equivalent
Experience
Essential
- Experience of planning ahead, organising and prioritising own workload
- Ability to use a range of IT systems effectively
Desirable
- Previous experience as a Medical Secretary
- Experience of using computerised records systems
- Previous experience of working with members of the public
- Competent at Microsoft Word, Excel and Outlook
Knowledge and Skills
Essential
- Excellent communication skills, verbal and written
- Ability to handle sensitive information without compromising confidentiality.
Desirable
- Knowledge and understanding of medical terminology
- More information is available in the Job Description and Person Specification document attached to this post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
