Quality & Outcomes Framework (QOF) Support Administrator

Job description

Job responsibilities

JOB TITLE:QOF Support Administrator

SUMMARY OF ROLE:

This is a varied, administration & customer facing information role providing dedicated support to the business agenda.

To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded though read coding.

To assist the business intelligence team to co-ordinate all matters concerned with the delivery of QOF (quality outcome framework).

Assisting the business intelligence team with the recall process to enable the practice to meet its QOF (quality outcome framework) targets.

To ensure the administration of QOF (Quality outcome framework) within the Practice are carried out within the Practices guidelines and policies.

To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are meet.

Supporting the business intelligence team with any admin role.

Other work as required to meet the needs of the Business intelligence team, allocated by the team leader.

PAY RATE: £12.40 per hour

CONTRACTUAL HOURS: 16.5

PLACE OF WORK: Based at Plympton Health centre, maybe required to visits any site as needed.

CONTRACT TYPE: Permanent

ACCOUNTABLE TO: Operations support manager

Key Responsibilities:

Quality and outcome framework (QOF)

Recalls

Coding

Administrative

Confidentiality

Equality and Diversity

Personal/Professional Development

Health and Safety

Communication

Quality

Contribution to the implementation of services:

To be responsible for your own continuing self-development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours.

Quality and outcome framework (QOF):

Run & be responsible for set QOF domain following QOF guidelines.

Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales.

Ensuring patients are booked into the correct clinics for owned QOF domain.

Achieving QOF targets in a timely manner to set business targets.

Recalls:

Action Recalls within own area of responsibility; Child Immunisations, Womans health etc.

Completion of Childhood Immunisation Returns if this is an area of responsibility.

Coding:

Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required.

Ensure accurate read-coding

Support Dealing with queries relating to coding, where suitable.

Administrative:

Support the business intelligence team with any Admin work, folding letters in envelopes, adding information leaflets. JD & Person Spec. Administrator August 2020

Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan.

Confidentiality:

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Personal/Professional Development:

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Contribution to the implementation of services:

The postholder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Health and Safety:

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported to the Operations Manager

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

Person Specification

The Group Values

Essential

• The candidate must demonstrate an understanding of our values.

Qualifications

Essential

• Evidence of a good general standard of education.
• Good IT skills.
• NVQ Administration level 3 or equivalent level of experience or experience in similar role will be considered.

Desirable

• NVQ Administration level 3 or equivalent level of experience

Experience

Essential

• Used to working in a high volume office environment
• Able to work under pressure and to tight deadlines
• Dealing with the public enquiries
• Previous experience of data entry/coding
• Knowledge of the Data Protection act and how this is applied in practice
• Understanding of databases, coding and extraction of data for reporting purposes

Desirable

• Previous experience working in an administrative role within a GP practice
• 2 years experience of clinical coding
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

SKILLS

Essential

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Excellent Interpersonal skills
• Team player
• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good communication skills both verbal and in writing
• Flexible approach to work
• Accurate keyboard/data entry skills
• Ability to work using own initiative under minimum supervision
• Ability to prioritise and plan own workload
• Problem solving skill
• Accurate and methodical approach
• Recognise own development needs and recognise how these may be met

Desirable

• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good working knowledge and experience of using SystmOne including; readcoding, electronic discharges, OOH reporting
• Data Analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)