Job responsibilities
Summary of Role
Facilitate effective communication between
patients and members o the primary health care team, secondary care and other
associated healthcare agencies
Rota
management, meeting planning, minute taking, review of audits and training
support
Support
to minimise the demands upon the Pharmacy Team
Responsible
for the planning and co-ordination of required workload such as structured
medication reviews, audit, medication optimisation, clinics and tasks
relating to the co-ordination of the Pharmacy team services, play an
active role in capacity planning and support
Co-ordination
and support of reports and audits for the service and planning required to
complete the service
To
support and work closely with the management and Pharmacy Team providing a comprehensive administrative
service
Ensure
administrative and clerical duties within the practice are carried out within
the guidelines and policies
Key
Responsibilities:
The post
holder will be part of the wider Beacon Medical Group team and will:
As part of the role the
post-holder will have to work closely with Practice & Pharmacy Team in a
professional manner to nurture a spirit of collaborative team working
Work effectively alongside other teams and
Develop positive working relationships with colleagues and external
stakeholders
Promote a positive working environment
The Care Coordinator role
is seen as a critical and evolving post to support the delivery of Enhanced
Health within the PCN
To be responsible for your own continuing
self-development, undertaking training as appropriate.
To undertake other duties appropriate to the
grading of the post as required.
Must be able to work flexible hours.
The duties and responsibilities to be
undertaken by the Pharmacy Team Co-Ordinator may include any or all of the
items in the following list. Duties may be varied from time to time under the
direction of the Operations Manager or Pharmacy Team Lead, dependant on the
current and evolving workload and staffing levels.
Patient/
Customer Care
Deal with complex and sensitive issues to
ensure administrative and clerical duties within the Practice are carried out
within the Practices guidelines and policies
Process requests for appointments, medication
support and telephone consultations and manage work share effectively across
the team
Support national medication programmes
Ensuring efficient use of time and available
technology
Co-ordination
Under guidance from the line manager, take
initiative in the organisation and administration of meetings, training, tasks
relating to the co-ordination of the services, discharge summaries rota
management, meeting planning, minute taking, review of audits and training
support to minimise the demands upon the team
Under guidance from the Pharmacy Team lead and
Operations Manager be part of annual capacity planning and rota design to help
meet the capacity and demand required for services
Ensure that required clinic templates are
correctly entered onto the system and are visible 6 weeks in advance
Liaise with the PCN Lead Clinical Pharmacist
and Operations Manager regarding any changes to clinics due to annual leave or
sickness
Maintain
medication optimisation lists and ensure they are managed appropriately
Act as a point of contact for community
service providers and community Pharmacy
Maintain protocols for medication services
with direction from the Pharmacy Team Lead, for information sharing, shared
care planning and governance of records
Explore and utilise available digital
technology
Ordering: this may be stationery and office
supplies, consumables or medical/clinical supplies ordered under the
supervision of one of the Nursing and dispensary co-ordinator
To maintain a thorough knowledge of all
Practice procedures and work in accordance of written protocols
Support Quality Outcomes Framework, Impact
Investment Fund and other LES/DES specifications and work with management team
to coordinate the delivery of these
Assist with Co-ordinate seasonal requirements
and vaccination programs such as Flu
Work alongside the Care Home Co-Ordinator to
be able to support and cover each others roles if and when required
Ensure annual requirements such as DSQS are
planned in and completed by appropriate deadlines as directed by the Operations
Manager and/or Pharmacy Team Lead
Other
Tasks
Undertake a variety of SystmOne tasks to
assist in the smooth running of the service
Manage shared email inboxes
Responding to system wide alerts
Contributing to the development and improvement
of services to patients
To assist your colleagues in learning new
procedures and offering support across the team when required
Assist in devising and getting agreement on
multi-agency guidance to support the MDT function within the PCN
Personal/Professional Development:
The postholder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development.
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Communication
The postholder should recognize the importance of effective
communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
peoples needs for alternative methods of communication and respond
accordingly.
Quality
The postholder will strive to maintain
and improve quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly
or under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
Work
effectively with individuals in other agencies to meet patients needs.
Contribution to the implementation of
services
The postholder will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
Participate
in and complete audits where appropriate completing reports to detail
these
Assist in devising and getting
agreement on policies and protocols with multi-agency guidance to support
the MDT function
The
details contained in this Job Description are not exhaustive and may change as
the post develops.
Health
and Safety
Ensure all
members of staff comply with the Groups health and safety policy
Carry out risk
assessments to comply with current Health and Safety legislation
Ensure any health
and safety concerns are reported to the Operations Manager
To be
aware of and adhere to applicable practice rules, regulations, legislation and
procedures, national legislation (Health and Safety, COSHH, Data Protection).
The postholder
will assist in promoting and maintaining their own and others health, safety
and security as defined in the practice health & safety policy, the
practice health & safety manual and the practice infection control policy
and published procedures.
Equality
and Diversity
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues
Act in a way that recognises the importance of
peoples rights, interpreting them in a way that is consistent with group processes
and policies and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming,
non-judgemental and respects the individuals circumstances, feelings,
priorities and rights
The
details contained in this job description are not exhaustive and may change as
the post develops.
Governance:
Identify and record risks and issues, developing
contingency plans with service and contract leads
Ensure the PCN is compliant with health and
safety policies and procedures to reflect current best practice
Ensure that the PCN board and Clinical director
adhere to the governance structure as set out in the network agreement
Confidentiality:
To maintain confidentiality of
information acquired in the course of undertaking duties for the practice.
The post holder must maintain confidentiality,
security and integrity of information relating to patients, staff and the
business
In the
performance of the duties outlined in this job description, the postholder will
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They will also
have access to information relating to the practice as a business
organisation. All such information from
any source is to be regarded as strictly confidential.
Any breach of
confidentiality will be regarded as gross misconduct
