Job summary
Do you have
experience managing teams across sites, are you a Senior Administrator looking
for a new role, or an established Team Leader who is looking for a new
challenge. This could be the role for you.
We are looking
for experienced Administration manager to manage a team of administrators and prescription
clerks for a busy department. We need someone approachable, professional, and
adaptable. Someone who will lead team development and be able to manage
competing priorities.
The role is
demanding and interesting and will require someone who is flexible and able to
work under pressure. Previous experience of working in a practice
administration setting would be welcome.
Main duties of the job
The
administration team lead provides administration leadership and management to
help deliver a high quality, comprehensive administration, and prescription
service across the practice.
The post
holder is expected to act on their own initiative daily to ensure the effective
running of the department and services, prioritising their own workload as required
and ensuring standards are maintained for the safe administration of patient
correspondence and prescriptions.
The role
will provide supervision and line management support including training, annual
appraisals, absence management supported by auditing reporting and checking
workload against set KPIs.
The post
involves liaising with healthcare professions, external services, and
patients.
The role requires to be dynamic, confident, be able to co-ordinate
work and be the voice of the team.
Prioritises own
workload to ensure effectiveness and efficiency to the department whilst
working with minimum supervision.
Act as a focal point for all matters regrading
the admin and prescription team and ensure that all functions are carried out
in accordance with agreed procedures, protocols and timescales.
Strive to deliver the best service for the
organisation and its Patients delivering high quality administration and
priscription service for the PCN , leading improvements and efficiancies.
To set and follow clear standards required for
NHS and Beacon for the organistion and patient care.
About us
Beacon
Medical Group PCN is a partnership practice with 6 sites and a patient list of
43,000. We are an active contributor in shaping our local Services and at the
forefront of developing new skill mixes to meet the challenges of Primary Care.
Our
focus is on improving services and providing high quality care to our patients
whilst supporting the local health system to build sustainable integrated
services to meet the current and future health and wellbeing needs of the
communities we serve.
Our offer
Induction programme
Protected learning time
Cross site practice meetings
Practice internal training events
Opportunity for CPD
Regular reviews
Staff
communications group
Employee health and wellbeing scheme (following successful
probation):
1. An employee assistance program
2. Money back on everyday healthcare costs
3.
Access to MyWellness services
Other Benefits
NHS Discounts
Access to NHS Staff wellbeing services
Job description
Job responsibilities
The administration team lead provides administration
leadership and management to help deliver a high quality, comprehensive
administration, and prescription service across the practice.
The post holder is expected to act on their own
initiative daily to ensure the effective running of the department and
services, prioritising their own workload as required and ensuring standards
are maintained for the safe administration of patient correspondence and
prescriptions.
The role will provide supervision and line management
support including training, annual appraisals, absence management supported by
auditing reporting and checking workload against set KPIs.
The post involves liaising with healthcare professions,
external services, and patients.
The role requires to be dynamic, confident, be able to
co-ordinate work and be the voice of the team.
Prioritises
own workload to ensure effectiveness and efficiency to the department whilst
working with minimum supervision.
Act as a focal point for all matters
regrading the admin and prescription team and ensure that all functions are
carried out in accordance with agreed procedures, protocols and timescales.
Strive to deliver the best service for
the organisation and its Patients delivering high quality administration and
priscription service for the PCN , leading improvements and efficiancies.
To set and follow clear
standards required for NHS and Beacon for the organistion and patient care.
Job description
Job responsibilities
The administration team lead provides administration
leadership and management to help deliver a high quality, comprehensive
administration, and prescription service across the practice.
The post holder is expected to act on their own
initiative daily to ensure the effective running of the department and
services, prioritising their own workload as required and ensuring standards
are maintained for the safe administration of patient correspondence and
prescriptions.
The role will provide supervision and line management
support including training, annual appraisals, absence management supported by
auditing reporting and checking workload against set KPIs.
The post involves liaising with healthcare professions,
external services, and patients.
The role requires to be dynamic, confident, be able to
co-ordinate work and be the voice of the team.
Prioritises
own workload to ensure effectiveness and efficiency to the department whilst
working with minimum supervision.
Act as a focal point for all matters
regrading the admin and prescription team and ensure that all functions are
carried out in accordance with agreed procedures, protocols and timescales.
Strive to deliver the best service for
the organisation and its Patients delivering high quality administration and
priscription service for the PCN , leading improvements and efficiancies.
To set and follow clear
standards required for NHS and Beacon for the organistion and patient care.
Person Specification
Qualifications
Essential
- NVQ level 3 in administration or equivalent experience, or substantial experience in similar role will be considered.
Desirable
- European Computer Driving Licence (ECDL)
- Commitment to continual training as required.
- Medical terminology qualification.
- Level 3 in leadership or management
Skills
Essential
- To have excellent communication & interpersonal skills with the ability to liaise with people at all levels in a confident and professional manner.
- Excellent time management and organisational skills
- Ability to work as part of a team or independently.
- Able and willing to prioritise workload to respond to immediate and urgent requests
- Attention to detail to be able to complete tasks accurately and efficiently
- Self-motivated with the ability to use your own initiative.
- Demonstrates ability to deal with patient queries in a professional, polite, sensitive and understanding manner
- Commitment to self-development.
- Positive attitude and not resistant to change
Desirable
- Ability to delegate and monitor work performance to meet the needs of the service.
- Ability to chair staff meetings.
- Leadership skills
- Demonstrates ability to meet deadlines.
- To oversee and assist with the training of colleagues and new staff members
- Developing staff knowledge to enable them to fulfil their role and to allow progression.
- Can do forward thinker demonstrating a range on innovation or improvements to the organisation.
Experience
Essential
- Previous experience in leading a team.
- Administration and customer service experience
- Experience of dealing with verbal and written complaints
- Ability to manage staff individual performance through appraisal and one to one process.
- Ability to manage staff against KPIs.
- Previous experience of working in a pressured environment and working to targets and timescales.
- Knowledge of GDPR, Data Protection Act and the Access to Medical Records Act
- Computer literate with advanced knowledge of
- Microsoft Word, Excel and PowerPoint
- Ability to analyse data and prepare reports.
- Previous experience in a customer focused environment
- Demonstrate an understanding of customer/ patient care/ ability to work with sensitive and confidential information.
- Understand the need for sensitivity in helping distraught patients/ relatives.
- Previous experience in leading a team.
- Full knowledge and understanding of all the admin process and guidelines.
Desirable
- Experience of providing support to a senior manager in a Healthcare environment
- Minimum 2 years Administration experience in a medical environment
- Understand the prescription process.
- Knowledge of key issues within the NHS and/or other public sector organisations
- Experience in the review/ monitoring of protocols and processes
- Experience of system one preferable.
- Experience of managing staff rotas. Ensuring staff levels are safe to provide adequate cover for continued service.
- Experience of delivering high level change across sites.
- Ability to manage staff individual performance through appraisal and one to one process.
Values
Essential
- The candidate must demonstrate an understanding of our values.
Person Specification
Qualifications
Essential
- NVQ level 3 in administration or equivalent experience, or substantial experience in similar role will be considered.
Desirable
- European Computer Driving Licence (ECDL)
- Commitment to continual training as required.
- Medical terminology qualification.
- Level 3 in leadership or management
Skills
Essential
- To have excellent communication & interpersonal skills with the ability to liaise with people at all levels in a confident and professional manner.
- Excellent time management and organisational skills
- Ability to work as part of a team or independently.
- Able and willing to prioritise workload to respond to immediate and urgent requests
- Attention to detail to be able to complete tasks accurately and efficiently
- Self-motivated with the ability to use your own initiative.
- Demonstrates ability to deal with patient queries in a professional, polite, sensitive and understanding manner
- Commitment to self-development.
- Positive attitude and not resistant to change
Desirable
- Ability to delegate and monitor work performance to meet the needs of the service.
- Ability to chair staff meetings.
- Leadership skills
- Demonstrates ability to meet deadlines.
- To oversee and assist with the training of colleagues and new staff members
- Developing staff knowledge to enable them to fulfil their role and to allow progression.
- Can do forward thinker demonstrating a range on innovation or improvements to the organisation.
Experience
Essential
- Previous experience in leading a team.
- Administration and customer service experience
- Experience of dealing with verbal and written complaints
- Ability to manage staff individual performance through appraisal and one to one process.
- Ability to manage staff against KPIs.
- Previous experience of working in a pressured environment and working to targets and timescales.
- Knowledge of GDPR, Data Protection Act and the Access to Medical Records Act
- Computer literate with advanced knowledge of
- Microsoft Word, Excel and PowerPoint
- Ability to analyse data and prepare reports.
- Previous experience in a customer focused environment
- Demonstrate an understanding of customer/ patient care/ ability to work with sensitive and confidential information.
- Understand the need for sensitivity in helping distraught patients/ relatives.
- Previous experience in leading a team.
- Full knowledge and understanding of all the admin process and guidelines.
Desirable
- Experience of providing support to a senior manager in a Healthcare environment
- Minimum 2 years Administration experience in a medical environment
- Understand the prescription process.
- Knowledge of key issues within the NHS and/or other public sector organisations
- Experience in the review/ monitoring of protocols and processes
- Experience of system one preferable.
- Experience of managing staff rotas. Ensuring staff levels are safe to provide adequate cover for continued service.
- Experience of delivering high level change across sites.
- Ability to manage staff individual performance through appraisal and one to one process.
Values
Essential
- The candidate must demonstrate an understanding of our values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
