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Omnia Practice

RECEPTIONIST

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Job summary

An exciting opportunity has arisen for the position of Receptionist to join our welcoming and friendly team at Omnia Medical Practice. We are a forward thinking and friendly practice based in the East of Birmingham. We are looking to employ another Receptionist to join our friendly, approachable and committed team who enjoy the work they do.

If you are customer focused, with an eye for detail and willing to go that extra mile for our patients you are the ideal candidate.

Previous GP experience is desirable and having worked in a public facing roll will be a benefit.

Typical full time shift patterns are 8-4, 10:30-6:30 & 11-7, part time shift patterns to be discussed. The future plan is that the Practice will be open until 8pm each evening. Flexibility will be essential for cover as required.

Flexibility is essential for cover as required.

Main duties of the job

The primary responsibility is to provide a high quality clerical and administrative service to our patients. You will be responsible for all front of house services and patient signposting.

The ability to use own judgement, resourcefulness, common sense, and to work under pressure whilst remaining calm is essential, as is the ability to work as part of a team. A flexible and co-operative approach is also essential.

The role comprises all aspects of reception and administration duties within a GP Practice including but not limited to:

Dealing with patient queries by telephone, online platform and in person.

Assisting all members of the Practice team.

Adhering to health and safety, confidentiality, policies and procedures plus mandatory training

All reasonable tasks as required by Management and Doctors.

About us

We serve approximately 17,000 socially and culturally diverse patients. We work from a large modern purpose built facility offering a range of services caring for the needs of our patients which extends beyond traditional GP healthcare. Our Community Hub, situated in reception was set up with our patients overall wellbeing in mind. It offers a place to come together and enjoy shared interests and hobbies on a weekly basis with activities ranging from walking, knitting and gardening to bicycle tuition.

The practice is made up of a large family of professionals comprising of GPs, Nurses, HCAs, Pharmacist, Physiotherapist, Physician Associates in addition we also have an experienced management and administration team who work together with the shared aim of providing excellent patient care to all of our patients. This is a shared vision for both the partners and the staff of the practice.

Details

Date posted

05 November 2024

Pay scheme

Other

Salary

£23,400 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1738-24-0009

Job locations

Omnia Practice

73 Yardley Green Road

Bordesley Green

Birmingham

B95PU


Job description

Job responsibilities

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff

To meet & greet visitors, ensuring visitor procedures are maintained and directing them to their final destination.

To provide excellent patient service and maintain a professional manner at all times

Resolving both telephone and face to face enquiries to the patient / guest or visitors satisfaction

To work as part of a multi-disciplinary primary care team providing excellence in primary care to the residents of Eastern Birmingham

Job description

Job responsibilities

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff

To meet & greet visitors, ensuring visitor procedures are maintained and directing them to their final destination.

To provide excellent patient service and maintain a professional manner at all times

Resolving both telephone and face to face enquiries to the patient / guest or visitors satisfaction

To work as part of a multi-disciplinary primary care team providing excellence in primary care to the residents of Eastern Birmingham

Person Specification

Experience

Essential

  • Experience of working with the public

Desirable

  • Use of the SystmOne clinical system
  • Experience of working as a receptionist in General Practice
  • Experience of using IT systems

Qualifications

Essential

  • Experience of working with the public

Desirable

  • Use of the SystmOne clinical system
Person Specification

Experience

Essential

  • Experience of working with the public

Desirable

  • Use of the SystmOne clinical system
  • Experience of working as a receptionist in General Practice
  • Experience of using IT systems

Qualifications

Essential

  • Experience of working with the public

Desirable

  • Use of the SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Omnia Practice

Address

Omnia Practice

73 Yardley Green Road

Bordesley Green

Birmingham

B95PU


Employer's website

https://omniapractice.com/ (Opens in a new tab)

Employer details

Employer name

Omnia Practice

Address

Omnia Practice

73 Yardley Green Road

Bordesley Green

Birmingham

B95PU


Employer's website

https://omniapractice.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception

01215062000

Details

Date posted

05 November 2024

Pay scheme

Other

Salary

£23,400 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1738-24-0009

Job locations

Omnia Practice

73 Yardley Green Road

Bordesley Green

Birmingham

B95PU


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