Medical Receptionist

Job description

Job responsibilities

Data entry onto clinical system, maintaining clinical rotas and administrative rotas

Dealing with patients face to face when they attend the surgery

Ensure patient records are up to date and all paperwork/scanning are filed correctly

Registering new patients following surgery protocol

Ensuring tasks and notifications are updated and actioned as required

Be flexible

To maintain the confidentiality of clinical information at all times

To work within the requirements of the Data Protection Act

To comply with practice policies, procedures and protocols

Facilitate a welcoming atmosphere when patients/guest arrive for their appointments

To answer the telephone and deal with patients queries and requests and direct call to the appropriate person

To make appointments and direct patient to their GO

Deal with request for repeat prescriptions

To generally assist the doctors and practice manager when requested to do so .

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognise, the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• English and Maths A to C grade

Desirable

• Medical Receptionist: 1 year

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Paddock and Longwood Family Practice

Address

Speedwell Surgery

1 Speedwell Street , Paddock

Huddersfield

West Yorkshire

HD1 4TS

Employer's website

https://www.paddockandlongwoodfamilypractice.nhs.uk/home/ (Opens in a new tab)