Job summary
Hours: Part Time 25 hours per week
Working Pattern: Rota basis between 7:00am 6:30pm (usually 5-hour shifts)
We are looking for a friendly, organised and motivated Medical Receptionist to join our busy and supportive practice team.
This is a key front-line role where you will be the first point of contact for patients both face-to-face and over the telephone. We are therefore looking for someone who is confident, approachable and passionate about delivering excellent customer service.
The successful candidate will thrive in a fast-paced environment, be able to manage multiple tasks and remain calm and professional when dealing with a variety of patient enquiries. You will play an important role in ensuring the smooth and efficient day-to-day running of the practice.
Main duties of the job
Provide a warm, professional and helpful welcome to patients and visitors Communicate effectively with patients, clinicians and external organisations via telephone and face-to-face contact Book, amend and manage patient appointments Respond to a wide range of patient enquiries in a timely and supportive manner Process prescription requests in line with practice procedures Open, sort and distribute incoming post and manage deliveries Scan, copy and accurately file patient documentation Receive and process patient payments where required Act as a central point of communication, taking messages and ensuring appropriate actions are completed
Provide general administrative support to clinicians and the wider practice team
About us
We are a well-established and patient-focused GP practice committed to delivering high quality, safe and compassionate care to our local community. Our dedicated multidisciplinary team works collaboratively to provide a wide range of primary care services, ensuring patients receive timely support and continuity of care.
As a busy practice, no two days are the same. We are committed to improving patient experience and continuously developing our services to meet the needs of our population. This makes our practice a rewarding and engaging place to work for individuals who enjoy working in a fast-paced environment and making a positive difference to patients lives.
Job description
Job responsibilities
Provide a warm, professional and helpful welcome to patients and visitors Communicate effectively with patients, clinicians and external organisations via telephone and face-to-face contact Book, amend and manage patient appointments Respond to a wide range of patient enquiries in a timely and supportive manner Process prescription requests in line with practice procedures Open, sort and distribute incoming post and manage deliveries Scan, copy and accurately file patient documentation Receive and process patient payments where required Act as a central point of communication, taking messages and ensuring appropriate actions are completed
Provide general administrative support to clinicians and the wider practice team
Job description
Job responsibilities
Provide a warm, professional and helpful welcome to patients and visitors Communicate effectively with patients, clinicians and external organisations via telephone and face-to-face contact Book, amend and manage patient appointments Respond to a wide range of patient enquiries in a timely and supportive manner Process prescription requests in line with practice procedures Open, sort and distribute incoming post and manage deliveries Scan, copy and accurately file patient documentation Receive and process patient payments where required Act as a central point of communication, taking messages and ensuring appropriate actions are completed
Provide general administrative support to clinicians and the wider practice team
Person Specification
Experience
Essential
- Customer service experience is essential
- Experience of speaking with customers/patients either face-to-face or over the telephone
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multi-task and prioritise workload
- Ability to remain calm and professional under pressure
- Good attention to detail and accuracy in record keeping
- Ability to work both independently and as part of a team
- Understanding of the importance of confidentiality
Personal Qualities
Essential
- Friendly, approachable and compassionate manner
- Reliable and flexible approach to work
- Positive attitude and willingness to learn
- Ability to adapt to changing demands in a busy environment
Person Specification
Experience
Essential
- Customer service experience is essential
- Experience of speaking with customers/patients either face-to-face or over the telephone
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multi-task and prioritise workload
- Ability to remain calm and professional under pressure
- Good attention to detail and accuracy in record keeping
- Ability to work both independently and as part of a team
- Understanding of the importance of confidentiality
Personal Qualities
Essential
- Friendly, approachable and compassionate manner
- Reliable and flexible approach to work
- Positive attitude and willingness to learn
- Ability to adapt to changing demands in a busy environment
