Job summary
We are looking to hire a medical receptionist with excellent organisational and administrative skills. Medical receptionists are expected to be compassionate and discrete with superb time management and record-keeping skills.
To ensure success, medical receptionists should be confident with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day running of the practice. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.
Shifts will be on a rota basis, working 25 hours per week between the practice opening hours of 7.00am-6.30pm, usually 5 hours a day.
Main duties of the job
- Communicate with patients, clinicians and external organisations both face-to-face and via the telephone.
- Make appointment bookings and respond to a variety of enquires
- Process prescriptions
- Open and sort post and take deliveries
- Scan/copy or file documents/patient notes
- Receive payments from patients
- Act as a central point of communication, taking messages and carrying out actions as required
- Offer general support to clinicians/patients, as required
Skills/Personal Qualities
- communication skills - able to listen effectively and express oneself in a clear and articulate manner
- information collection and management - able to collect, organise and monitor data efficiently
- planning and organising - able to multi-task, prioritise and schedule tasks and activities
- attention to detail - able to produce accurate and high-quality work through concern for all areas involved
- customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
- adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
- confidentiality - able to maintain confidentiality and adhere to ethical standards
About us
We are a friendly, patient-focused GP practice committed to delivering high-quality, compassionate care to our local community. As a busy and well-established practice, we pride ourselves on providing accessible, safe, and efficient services while continuously improving the patient experience through innovation and teamwork.
Our reception team is the first point of contact for our patients and plays a vital role in the smooth running of the practice. You will be joining a supportive, approachable, and hardworking team who value collaboration, professionalism, and respect. We foster a positive working atmosphere where staff feel valued, listened to, and encouraged to develop their skills.
We offer a welcoming and inclusive work environment with a strong team ethic, regular training opportunities, and a commitment to staff wellbeing.
Job description
Job responsibilities
We are looking to hire a medical receptionist with excellent organisational and administrative skills. Medical receptionists are expected to be compassionate and discrete with superb time management and record-keeping skills.
To ensure success, medical receptionists should be confident with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day running of the practice. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.
Shifts will be on a rota basis, working 25 hours per week between the practice opening hours of 7.00am-6.30pm, usually 5 hours a day.
Duties
Receptionist and admin work could include some or all of the following:
- Communicate with patients, clinicians and external organisations both face-to-face and via the telephone.
- Make appointment bookings and respond to a variety of enquires
- Process prescriptions
- Open and sort post and take deliveries
- Scan/copy or file documents/patient notes
- Receive payments from patients
- Act as a central point of communication, taking messages and carrying out actions as required
- Offer general support to clinicians/patients, as required
Skills/Personal Qualities
- communication skills - able to listen effectively and express oneself in a clear and articulate manner
- information collection and management - able to collect, organise and monitor data efficiently
- planning and organising - able to multi-task, prioritise and schedule tasks and activities
- attention to detail - able to produce accurate and high-quality work through concern for all areas involved
- customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
- adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
- confidentiality - able to maintain confidentiality and adhere to ethical standards
Training with be given on the job by existing staff and Managers, particularly in the use of internal computer systems and current Reception processes and protocols.
Job description
Job responsibilities
We are looking to hire a medical receptionist with excellent organisational and administrative skills. Medical receptionists are expected to be compassionate and discrete with superb time management and record-keeping skills.
To ensure success, medical receptionists should be confident with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day running of the practice. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.
Shifts will be on a rota basis, working 25 hours per week between the practice opening hours of 7.00am-6.30pm, usually 5 hours a day.
Duties
Receptionist and admin work could include some or all of the following:
- Communicate with patients, clinicians and external organisations both face-to-face and via the telephone.
- Make appointment bookings and respond to a variety of enquires
- Process prescriptions
- Open and sort post and take deliveries
- Scan/copy or file documents/patient notes
- Receive payments from patients
- Act as a central point of communication, taking messages and carrying out actions as required
- Offer general support to clinicians/patients, as required
Skills/Personal Qualities
- communication skills - able to listen effectively and express oneself in a clear and articulate manner
- information collection and management - able to collect, organise and monitor data efficiently
- planning and organising - able to multi-task, prioritise and schedule tasks and activities
- attention to detail - able to produce accurate and high-quality work through concern for all areas involved
- customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
- adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
- confidentiality - able to maintain confidentiality and adhere to ethical standards
Training with be given on the job by existing staff and Managers, particularly in the use of internal computer systems and current Reception processes and protocols.
Person Specification
Experience
Essential
- Customer service experience
Desirable
- Experience of working in primary care
Person Specification
Experience
Essential
- Customer service experience
Desirable
- Experience of working in primary care
