Receptionist\ Administrator

Ravensbury Park Medical Centre

This job is now closed

Job summary

We are a busy practice in Merton looking for a GP Receptionist Administrator to join our friendly team. Previous experience of GP practice and EMIS would be an advantage. Must be able to work under pressure, be organised, have good communication skills and be part of a dynamic and supportive team.

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs

Experience in a customer care facing environment that you can evidence within your application

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Be reliable, professional and adaptable to excel in an ever-changing environment

Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email

About us

Ravensbury Park Medical Centre is a primary care provider in Merton. We provide a high-quality medical care to a registered list of about 6000 patients through our dedicated team of 7 clinical and 10 administrative staff.

We are passionate about staff health and wellbeing and working together as a team. If you share our passion for the NHS and want to join an enthusiastic, forward-thinking team committed to patient and staff welfare we would be delighted to hear from you.

Date posted

27 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1719-23-0000

Job locations

Ravensbury Lane

Mitcham

Surrey

CR4 4DQ

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Job description

Job responsibilities

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

Good standard of education or experience GCSE grade A to C in English and Maths

Desirable

Experience of working in a health care environment.
Customer service skills

Person Specification

Qualifications

Essential

Good standard of education or experience GCSE grade A to C in English and Maths

Desirable

Experience of working in a health care environment.
Customer service skills

Employer details

Employer name

Ravensbury Park Medical Centre

Address

Ravensbury Lane

Mitcham

Surrey

CR4 4DQ

Employer's website

https://www.ravensburyparkmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Ravensbury Park Medical Centre

Address

Ravensbury Lane

Mitcham

Surrey

CR4 4DQ

Employer's website

https://www.ravensburyparkmedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

flora.keyamo@nhs.net

02084073927

Date posted

27 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1719-23-0000

Job locations

Ravensbury Lane

Mitcham

Surrey

CR4 4DQ

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