Job summary
An exciting opportunity
has arisen for a part-time friendly, confident, well-spoken, enthusiastic and energetic
person to work within our dedicated reception / care navigation team at our busy GP training surgery, James Street Family Practice.
We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development. Experience in general practice, as well as familiarity with SystmOne, would be a distinct advantage, but is not essential. However, confidentiality,
diplomacy, good people and IT skills, smart appearance and a good sense of
humour are essential requirements for this post.
Informal enquiries via Jackie.Rotherham@nhs.net
Main duties of the job
In summary:
The role of the Receptionist / Care Navigator is to greet patients, answer calls, schedule appointments, manage patient records, handle correspondence and direct urgent queries to the right healthcare professional. Ultimately, we want someone to project a positive image for the practice, whilst ensuring a smooth patient flow.
Job Responsibilities
- Welcome visitors, handle phone calls, direct patients, and manage queries, appointments and results.
- Direct to appropriate services, like pharmacies or other MDT providers, for minor issues in order to optimise GP time.
- Data entry, processing mail, managing patient records and general clerical work.
- Act as the central communication point for patients, doctors and external agencies, ensuring messages and information is acurately distributed.
- Use judgement to handle patient needs guiding them to the quickest care pathway, an addressing concerns.
About us
James Street Family Practice is a successful and dynamic training practice, providing
services to over 13'400 patients in Louth, Lincolnshire. We welcome your
application for this exciting opportunity to work with our enthusiastic, friendly practice team to support our patients and clinical
colleagues at the surgery.
Excellent communication and interpersonal skills are essential as well as the ability to remain calm and empathetic in stressful situations. Experience specifically within GP and medical
services is ideal. In return, we will offer a competitive rate of pay, with structured
training together with access to the NHS Pension plan.
Job description
Job responsibilities
In summary, we are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development.
Key Job Responsibilities:
o Welcome and direct patients, handle phone calls, and manage queries for appointments and results.
o Manage appointments by directing patients to appropriate services, also book, reschedule and cancel appointments as needed/required.
o Input into patient records accurately and code accordingly.
o Act as the central communication point for patients, doctors and extended multi-disciplinary team, ensuring messages and information is accurately managed and recorded.
o Use judgement to effectively handle urgent patient needs, guiding them to the quickest care pathway and addressing their concerns.
Job description
Job responsibilities
In summary, we are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development.
Key Job Responsibilities:
o Welcome and direct patients, handle phone calls, and manage queries for appointments and results.
o Manage appointments by directing patients to appropriate services, also book, reschedule and cancel appointments as needed/required.
o Input into patient records accurately and code accordingly.
o Act as the central communication point for patients, doctors and extended multi-disciplinary team, ensuring messages and information is accurately managed and recorded.
o Use judgement to effectively handle urgent patient needs, guiding them to the quickest care pathway and addressing their concerns.
Person Specification
Qualifications
Essential
- Appearance:
- Dress smart and appropriate.
- Speech clear and articulate.
- Manner pleasant and professional.
- Qualifications:
- Good standard of education.
- A demonstrable commitment to professional development.
- Experience:
- Practical experience of working with public/patients.
- Experience of working on own initiative.
- Knowledge/Skills:
- Information governance awareness.
- Excellent verbal communication skills.
- Qualities/Attributes:
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Able to work under pressure.
- Able to work in a changing environment.
- Other:
- Flexibility of working hours/able to work at the desired times.
Desirable
- Experience of NHS systems.
- Experience of SystmOne clinical system.
- Experience of Primary Care.
- Car driver/clean licence.
Person Specification
Qualifications
Essential
- Appearance:
- Dress smart and appropriate.
- Speech clear and articulate.
- Manner pleasant and professional.
- Qualifications:
- Good standard of education.
- A demonstrable commitment to professional development.
- Experience:
- Practical experience of working with public/patients.
- Experience of working on own initiative.
- Knowledge/Skills:
- Information governance awareness.
- Excellent verbal communication skills.
- Qualities/Attributes:
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Able to work under pressure.
- Able to work in a changing environment.
- Other:
- Flexibility of working hours/able to work at the desired times.
Desirable
- Experience of NHS systems.
- Experience of SystmOne clinical system.
- Experience of Primary Care.
- Car driver/clean licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
