Job summary
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Have the ability to use own initiative when
dealing with patient queries and reporting to line manager where necessary.
To process all relevant prescriptions as authorised by GPs and
prescribing nurses where appropriate in accordance with the principles of good
practice.
To provide holiday cover throughout the year for Reception where
necessary.
Main duties of the job
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
- Fax and photocopy as requested.
- To recall patients for clinics.
- Providing clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
About us
We aim to provide the highest standard of healthcare at Esk
Valley Medical Practice. The surgery has been looking after families on the
North Yorkshire Moors for many years and our emphasis is on family care and
continuity. We believe in using the latest available technology and services to
provide traditional general practice. There are four doctors over our 2
practice sites and we work as a team with our nursing staff and receptionists.
We use Whitby Hospital to admit patients when appropriate
and make full use of the support services located there. Being equidistant
between Scarborough and Middlesbrough, we refer patients in either direction at
their request.
We like to think of ourselves as approachable so if you wish
to discuss any aspect of your healthcare please dont hesitate to speak to
either of the doctors, nurses or administrative staff who will all be pleased
to help.
We have 1st, 2nd, 3rd, 4thand 5thyear medical
students attached to the practice. They are here to learn by sitting in on
consultations and observing the doctors and nurses. If you do not want medical
students present during your consultation, please let the receptionist know.
Wealso train doctors who are entering general practice
as a speciality. They will be attached to the surgery for six months or a year
at a time. You may be asked for your permission to have your consultation
videoed for teaching purposes. As before, if you do not want this to be done,
please feel free to say so.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Have the ability to use own initiative when dealing with patient queries and reporting to line manager where necessary.
To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.
To provide holiday cover throughout the year for Reception where necessary.
We are a recently merged practice to form Esk Valley Medical practice, primarily this job will be located at the Egton site, but working at the Danby site will be essential at times.
As we are part of a 4 practice Primary care network, we may require cover at other practices.
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
- Fax and photocopy as requested.
- To recall patients for clinics.
- Providing clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Any other administrative tasks as requested by the Practice Manager.
Reception
- Receiving patients consulting with members of practice team.
- Handing completed repeat prescriptions to patient and checking names and address.
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
Telephone
- Have working knowledge of telephone system, during and after hours.
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make coffee for doctors
- Any other tasks allocated by managers
Stock Control
- Ordering appropriate quantities of goods via the wholesalers computer link.
- Checking goods as and when they are delivered and recording generic details.
- Returning incorrect goods to the wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing out of date stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Have the ability to use own initiative when dealing with patient queries and reporting to line manager where necessary.
To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.
To provide holiday cover throughout the year for Reception where necessary.
We are a recently merged practice to form Esk Valley Medical practice, primarily this job will be located at the Egton site, but working at the Danby site will be essential at times.
As we are part of a 4 practice Primary care network, we may require cover at other practices.
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
- Fax and photocopy as requested.
- To recall patients for clinics.
- Providing clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Any other administrative tasks as requested by the Practice Manager.
Reception
- Receiving patients consulting with members of practice team.
- Handing completed repeat prescriptions to patient and checking names and address.
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
Telephone
- Have working knowledge of telephone system, during and after hours.
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make coffee for doctors
- Any other tasks allocated by managers
Stock Control
- Ordering appropriate quantities of goods via the wholesalers computer link.
- Checking goods as and when they are delivered and recording generic details.
- Returning incorrect goods to the wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing out of date stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
Person Specification
Experience
Desirable
- Experience of working in a GP practice
- Experience of working in primary care
- Administrative Experience
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Desirable
- Experience of working in a GP practice
- Experience of working in primary care
- Administrative Experience
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.