Job summary
We are looking for an enthusiastic
medical receptionist to join our team, for a 12 month fixed term maternity
cover, starting the end of May 2025.
Hours: 20 hours per week.
Shifts: Monday to Friday, required to work flexibly between 8am
and 7pm to cover annual leave and sickness.
Main duties of the job
The role involves being part of a busy reception, assisting
patients by directing and signposting to the appropriate healthcare services or
professionals efficiently. Responsibilities
include receiving and make telephone calls as required, creating a positive image
for patients and visitors, handling administrative tasks to ensure the smooth
operation of the practice, including support for clinical staff and the team.
About us
We have a list size of approximately 6,300 patients, who often
have high levels of deprivation and ill health. Working here offers a real
opportunity to make a difference in the lives of our patients.
Our practice has 5 GPs, Practice Manager, Office Manager, nursing
team and eight reception and administrative staff. We also have access to
clinical staff that work across multiple sites in our PCN.
We are a training practice for the Black Country Vocational
Training Scheme.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Monitor online requests and assign online consultations to the appropriate person, in line with practice protocol.
- Enter requests for home visits into the appointment book, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required and in a timely manner, to ensure that all information is available when needed.
- Ensure that all office and public areas are kept tidy for use.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Monitor online requests and assign online consultations to the appropriate person, in line with practice protocol.
- Enter requests for home visits into the appointment book, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required and in a timely manner, to ensure that all information is available when needed.
- Ensure that all office and public areas are kept tidy for use.
Person Specification
Skills and Attributes
Essential
- Communication skills, both written and verbal
- Understanding of receptionist role
- Understanding of confidentiality
- Able to learn new computer programmes quickly.
- Willingness to learn.
- Understanding of confidentiality and what is required to maintain it.
- Be willing to contribute to the team effort.
- Ability to work flexibly throughout surgery opening hours.
- Have an excellent attendance record and time keeping skills
Desirable
- Negotiation and conflict management skills
- Communication of difficult messages to patients
- Able to speak other languages.
Qualifications
Essential
- Maths and English GCSE at grade C or above.
Desirable
- AMSPAR in medical administration.
Experience
Essential
- Experience of working within a team.
- Experience of providing good customer service.
Desirable
- Experience of working in general practice.
- Experience in using EMIS web.
Person Specification
Skills and Attributes
Essential
- Communication skills, both written and verbal
- Understanding of receptionist role
- Understanding of confidentiality
- Able to learn new computer programmes quickly.
- Willingness to learn.
- Understanding of confidentiality and what is required to maintain it.
- Be willing to contribute to the team effort.
- Ability to work flexibly throughout surgery opening hours.
- Have an excellent attendance record and time keeping skills
Desirable
- Negotiation and conflict management skills
- Communication of difficult messages to patients
- Able to speak other languages.
Qualifications
Essential
- Maths and English GCSE at grade C or above.
Desirable
- AMSPAR in medical administration.
Experience
Essential
- Experience of working within a team.
- Experience of providing good customer service.
Desirable
- Experience of working in general practice.
- Experience in using EMIS web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
