Job summary
We
are a busy GP surgery in Leeds working over 4 sites we are looking to recruit for our reception teams. We are looking for motivated people to work as part of a team undertaking reception and administrative
duties within the practice. Previous
experience in general practice would be preferred but someone with a background in a customer service environment would be considered
Main duties of the job
To receive, assist and direct patients to accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
To provide general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
About us
We aim to provide high quality
services adhering to principles of best practice, promoting equal opportunities
and working positively with diversity. We are committed to developing staff to maintain job satisfaction.
We are looking for a number of people who can work up to 30+ hours per week and across a range of days and sites so we are able to consider a number of candidates.
Job description
Job responsibilities
- Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
- Encourage patients to use online consultation methods in line with practice policies
- Deal with patients when they arrive for their appointment, in the correct way
- Answer queries and handling questions both face to face and over the phone
- Provide the correct information to the patient when they phone regarding their results
- Take messages from patients and hospitals and informing the relevant person of any information they may need
- Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
- Liaising with the hospitals to resolve queries
- Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
- Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
- Use extended access appointments
- Register new patients to the practice
- Follow the practice policy regarding DNAs
- Open and date stamp post, making it available for scanning in a timely manner
- Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
- Any necessary filing
- Any necessary scanning
Job description
Job responsibilities
- Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
- Encourage patients to use online consultation methods in line with practice policies
- Deal with patients when they arrive for their appointment, in the correct way
- Answer queries and handling questions both face to face and over the phone
- Provide the correct information to the patient when they phone regarding their results
- Take messages from patients and hospitals and informing the relevant person of any information they may need
- Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
- Liaising with the hospitals to resolve queries
- Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
- Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
- Use extended access appointments
- Register new patients to the practice
- Follow the practice policy regarding DNAs
- Open and date stamp post, making it available for scanning in a timely manner
- Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
- Any necessary filing
- Any necessary scanning
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Experience
Essential
- Working within a customer service environment
Desirable
- Working at a GP surgery or within the NHS
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Experience
Essential
- Working within a customer service environment
Desirable
- Working at a GP surgery or within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.