Job summary
Marmot PCN is a group of 3 GP Practices working together to deliver high quality services to a population of circa 24,000 patients. We are looking to recruit to the post of Business Administrator to work within our expanding team, supporting the Clinical Director and Strategic Manager with the day to day running of the PCN.
This is an exciting opportunity for an experienced and driven individual to join our network and take on the role of PCN Business Administrator.
We are looking for someone who will become an integral part of the PCN team working alongside the Strategic Manager, Clinical Director, PCN Board Members and its Member Practices to deliver the strategic and operational aims of the PCN.
The role involves providing a full range of administrative functions including but not limited to, organising meetings, staff and patient communication, recruitment and managing staff rotas.
The successful applicant will have excellent organisational and communication skills and the ability to work independently to plan and prioritise their own workload. They will be a team player who can build effective working relationships with the PCN Member Practices and with our wider partner organisations.
The successful applicant will be based at Bransholme Health Centre but may be required to provide support at Princes Medical Centre.
Main duties of the job
As part of the role, the Business Administrator, working alongside the Strategic Manager, Clinical Director, PCN Board
Members and its practices, will provide the continuity across the PCN by standardising and embedding processes and procedures.
The role will provide admin support and work closely with
the Strategic Manager in the daily running of the PCN and will play a key part
in the recruitment process, induction and monitoring training/absence of PCN
and practice staff.
The Business Administrator will act as the first point of
contact for the PCN both internally for PCN and practice staff and to the wider
Health & Social Care System and will be expected to develop and establish strong collaborative relationships.
The PCN are in the process of developing a new PCN and
practice websites and the Business Administrator will be responsible for updating
and managing content, utilising statistical reporting to
ensure that the websites are meeting the needs of the PCN population and practice staff.
The role will work collaboratively with other members of
the PCN team to advertise national and local health campaigns and will support
patient communications.
About us
Marmot PCN comprises of 3 GP practices based in Hull - Dr Hendow, James Alexander Family Practice - Bransholme, and James Alexander Family Practice - Princes Avenue, operating from 2 sites - Bransholme Health Centre and Princes Medical Centre, serving a population of circa 24,000 patients.
As a PCN we have a well established Care Home team which supports our care home patients, their families and the staff working within the care home. We also deliver an Extended Access Service providing evening and weekend appointments for patients registered within our practices and for patients who are registered with another practice in Hull and a Mental Health & Wellbeing team that supports our patients and staff.
Across the PCN and within our Member Practices, our main aim is to provide excellent care to our patients and to reduce health inequalities, but in order to do this, the health and wellbeing of our staff is key. Investing in and developing our workforce ensures that we are able to continue delivering safe, effective and accessible services.
We are keen to develop and strengthen the PCN team and are looking for the right candidate to step up and take on this challenge.
We reserve the right to close the advert to applications early, should a high volume of applications be received.
Job description
Job responsibilities
Key responsibilities and duties:
- Act as first point of contact for the PCN.
- Provide general admin support to the Strategic
Manager, the PCN Board and its member practices.
- Arrange and attend PCN meetings, taking minutes
and maintaining action logs as required.
- Assist in collating and managing statistical information
on behalf of the PCN via clinical systems (SystmOne and EMIS).
- Support the implementation and delivery of
specific projects/pilots to meet the PCN priorities.
- In conjunction with the Strategic Manager,
support communications and dissemination of information to the PCN workforce,
practice staff and wider partners.
- Organise and facilitate focus groups, workshops
and events on behalf of the PCN and its practices including Protected Time for
Learning events.
- Monitor and record staff absences, sickness and
annual leave in relation to PCN and practice staff.
- Maintain mandatory training and non-mandatory
training records in relation to PCN and practice staff.
- Assist with recruitment advertising, interview
arrangements and issuing offer letters and contracts to successful candidates.
- Produce induction plans and support the
induction of new members of staff.
- Produce and maintain staff rotas across the PCN and within practices.
- Support the Strategic Manager and Practice
Managers in monitoring progress against specified QoF/IIF targets across the
PCN member practices and support implementation of action plans where required.
- Support general queries from the PCN team.
- Support the collection/collation of monthly/quarterly
statistical information (where required) for submission at both PCN and ICB
level.
- Support the development of content for the PCN
and practices websites.
The duties of this
post are a guide to the range of responsibilities that may be required. These
may change from time to time to meet the needs of the service and/or the
development needs of the post holder. This job description will be revised
regularly to take account of changes within the organisational structure and
the practice business plan.
Communication:
The PCN
Business Administrator will ensure effective communication is maintained across
the PCN and with all stakeholders outside the PCN.
The PCN Business
Administrator should recognize the importance of effective communication within
the team and will strive to:
- Communicate effectively with
other
team members
- Communicate effectively with
patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Key Working Relationships:
The post holder will forge relationships and work
collaboratively with the following:
- Strategic Manager, Marmot Primary Care Network
- Clinical Director, Marmot Primary Care Network
- Member practices within the Primary Care
Network
- PCN staff, including ARRS
- Hull Health and Place
- Local Authority
- Local Community Providers
- Humber & North Yorkshire Care Partnership
- Local Community and Voluntary Sector organisations
Job description
Job responsibilities
Key responsibilities and duties:
- Act as first point of contact for the PCN.
- Provide general admin support to the Strategic
Manager, the PCN Board and its member practices.
- Arrange and attend PCN meetings, taking minutes
and maintaining action logs as required.
- Assist in collating and managing statistical information
on behalf of the PCN via clinical systems (SystmOne and EMIS).
- Support the implementation and delivery of
specific projects/pilots to meet the PCN priorities.
- In conjunction with the Strategic Manager,
support communications and dissemination of information to the PCN workforce,
practice staff and wider partners.
- Organise and facilitate focus groups, workshops
and events on behalf of the PCN and its practices including Protected Time for
Learning events.
- Monitor and record staff absences, sickness and
annual leave in relation to PCN and practice staff.
- Maintain mandatory training and non-mandatory
training records in relation to PCN and practice staff.
- Assist with recruitment advertising, interview
arrangements and issuing offer letters and contracts to successful candidates.
- Produce induction plans and support the
induction of new members of staff.
- Produce and maintain staff rotas across the PCN and within practices.
- Support the Strategic Manager and Practice
Managers in monitoring progress against specified QoF/IIF targets across the
PCN member practices and support implementation of action plans where required.
- Support general queries from the PCN team.
- Support the collection/collation of monthly/quarterly
statistical information (where required) for submission at both PCN and ICB
level.
- Support the development of content for the PCN
and practices websites.
The duties of this
post are a guide to the range of responsibilities that may be required. These
may change from time to time to meet the needs of the service and/or the
development needs of the post holder. This job description will be revised
regularly to take account of changes within the organisational structure and
the practice business plan.
Communication:
The PCN
Business Administrator will ensure effective communication is maintained across
the PCN and with all stakeholders outside the PCN.
The PCN Business
Administrator should recognize the importance of effective communication within
the team and will strive to:
- Communicate effectively with
other
team members
- Communicate effectively with
patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Key Working Relationships:
The post holder will forge relationships and work
collaboratively with the following:
- Strategic Manager, Marmot Primary Care Network
- Clinical Director, Marmot Primary Care Network
- Member practices within the Primary Care
Network
- PCN staff, including ARRS
- Hull Health and Place
- Local Authority
- Local Community Providers
- Humber & North Yorkshire Care Partnership
- Local Community and Voluntary Sector organisations
Person Specification
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Experience of working as part of a team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Experience of developing and managing relationships with a variety of stakeholders
Desirable
- Previous NHS experience of working in a Healthcare or Social Care administrative setting
Qualifications
Essential
- NVQ Level 4 in Business Admin or equivalent experience (4 years)
- Education to GCSE Level including Maths and English
- ECDL (European Computer Driving Licence)
Desirable
- Willingness to undertake further training/development
Knowledge, Skills and Competencies
Essential
- Ability to produce high quality, consistent and accurate documentation
- Flexible and adaptable approach
Desirable
- Experience in successfully supporting delivery of new initiatives
- A general understanding of the NHS and the way it works both locally and nationally
- Clinical system experience
Person Specification
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Experience of working as part of a team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Experience of developing and managing relationships with a variety of stakeholders
Desirable
- Previous NHS experience of working in a Healthcare or Social Care administrative setting
Qualifications
Essential
- NVQ Level 4 in Business Admin or equivalent experience (4 years)
- Education to GCSE Level including Maths and English
- ECDL (European Computer Driving Licence)
Desirable
- Willingness to undertake further training/development
Knowledge, Skills and Competencies
Essential
- Ability to produce high quality, consistent and accurate documentation
- Flexible and adaptable approach
Desirable
- Experience in successfully supporting delivery of new initiatives
- A general understanding of the NHS and the way it works both locally and nationally
- Clinical system experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
