Job summary
Ideal
opportunity for a confident, hard-working individual to help make a difference
in the local community and join a friendly, supportive and hard-working team.
Applicants
must have excellent communication, telephone, and customer service skills.
Previous general
practice experience is desirable, however, full training is available to the right candidate.The ability
to work under pressure in a fast-changing environment is essential.
Main duties of the job
The successful candidate will be involved in a wide and varied set of duties including, but not limited to;
- Processing appointment requests and actively signposting patients to the correct point of care.
- Direct patient contact via the telephone and face-to-face.
- Managing other patient inquiries and requests via the telephone or our online consultation portal.
- Front desk duties, managing the reception and waiting room.
- Provide administrative support to members of the primary health care team in the following.
- Digital workflow and correspondence management
- Processing of patient repeat prescriptions and other medication requests.
- Pathology results.
- Monitoring patient call and recall systems.
- Long Term Condition clinic support.
About us
We are a semi-rural
GP practice based in Castle Donington with a growing population of approximately
10,400 patients currently. Our approachable and supportive clinical team is
made up of 7 Doctors, 4 Practice Nurses, 2 HCAs, 3 Pharmacists an ANP, and a Paramedic.
We are a GP
training practice that offers support and placements to a wide range of medical students
and GP registrars.
Easy commute to those living in the South Derbyshire, Nottingham or Leicestershire area, with free onsite parking available.
Job description
Job responsibilities
To provide administrative support and services to all members of the practice team
- Ensure familiarity with the appointment system (SystmOne)
- Process appointment requests from patients
- Answering telephone calls
- Managing patient enquiries and requests
- Front desk duties, managing the reception and waiting room
- Provide administrative support to members of the primary health care team in the following areas:
- ensuring appropriate practice records are kept up-to-date
- Scanning of letters and relevant correspondence into patients notes both electronic and paper format
- Sorting of post in and out
- Processing of repeat prescriptions
- Pathology results
- Monitoring patient call and recall systems
- Processing NHS mail
- Patient medical records movement
- Ensure security of data at all times
- Summarising patient records
This list is not exhaustive and other duties may be added to this role as the needs of the practice change over time.
Job description
Job responsibilities
To provide administrative support and services to all members of the practice team
- Ensure familiarity with the appointment system (SystmOne)
- Process appointment requests from patients
- Answering telephone calls
- Managing patient enquiries and requests
- Front desk duties, managing the reception and waiting room
- Provide administrative support to members of the primary health care team in the following areas:
- ensuring appropriate practice records are kept up-to-date
- Scanning of letters and relevant correspondence into patients notes both electronic and paper format
- Sorting of post in and out
- Processing of repeat prescriptions
- Pathology results
- Monitoring patient call and recall systems
- Processing NHS mail
- Patient medical records movement
- Ensure security of data at all times
- Summarising patient records
This list is not exhaustive and other duties may be added to this role as the needs of the practice change over time.
Person Specification
Experience
Essential
- - Patient-focused and strives to achieve the highest standards possible
- - Thrives in a team environment
- - Good attention to detail
- - Adheres to policy
Desirable
- -Experience working within the NHS, ideally in a patient-facing role.
- -Experience dealing with patients or customers over the telephone.
- -Experience working within a GP practice or similar care provider.
- -Working with the SystmOne clinical system.
Person Specification
Experience
Essential
- - Patient-focused and strives to achieve the highest standards possible
- - Thrives in a team environment
- - Good attention to detail
- - Adheres to policy
Desirable
- -Experience working within the NHS, ideally in a patient-facing role.
- -Experience dealing with patients or customers over the telephone.
- -Experience working within a GP practice or similar care provider.
- -Working with the SystmOne clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
