Medical Receptionist/Care Navigator

Job description

Job responsibilities

Job title:

Medical Receptionist/Care Navigator

Responsible to:

Reception Manager

Hours:

27.5

Location

Singleton Health Centre | St Stephens Health Centre | Willesborough Health Centre

1. Job Role / Purpose:

The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone.

2. Key Duties & Responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes and updating as necessary

Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Be able to cover all reception position as necessary

Appointments

Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate

Dal with visits/requests

Deal with patients/others over the telephone and face to face

Computer

Registrations of temporary/INT patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Telephone

Have working knowledge of telephone system during and after hours

Cover for telephonist when necessary

Other Tasks

Clear rooms after surgery

Ensure building security have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers

Maintain a caring environment through the support of colleagues

3. Other Responsibilities

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974.

To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.

Equality and Diversity

To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

o Communicate effectively with other team members

o Communicate effective with patients and carers

o Recognise peoples needs for alternative method of communication and respond accordingly

Safeguarding

Ashford Medical Partnership (the Practice) has Safeguarding processes and procedures in place to enable staff to confidentially report any concerns about another individuals practice or behaviour and/or organisational practice in relation to children and adults which may place them at risk or at harm.

For employees of the practice, failure to adhere to this policy and procedures could lead to dismissal and/or constitute gross misconduct

Professional development

The post holder will participate in any training programme implemented by the practice as part of this employment

To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

General

To undertake any other duties commensurate with the role, within the bounds of his/her own competence.

To work across the various AMP sites as required.

In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Our Practice Vision: We will deliver a high quality standard of patient care. Creating healthy working relationships to support achieving this goal. We will follow a structured business model to ensure we operate in a financially sustainable way.

Person Specification

Qualifications

Essential

• GCSE grad A to C in English and Maths

Experience

Essential

• Experience of working a a Medical Receptionist

Knowledge

Essential

• Experience of Emis Web
• Experience of using Docman system
• Experience of using Klinik

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford Medical Partnership

Address

Willesborough Health Centre

Bentley Road

Ashford

Kent

TN24 0HZ

Employer's website

https://www.ashfordmedicalpartnership.nhs.uk/ (Opens in a new tab)