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Drs Reddy & Nunn

Bridlington PCN Data Administrator Care Coordinator

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This job is now closed

Job summary

We have an exciting opportunity for a full-time administrative position to join our dynamic and friendly team at Bridlington PCN.

The successful candidate will play a key role in proactively identifying and working with people including the frail, elderly and those with long tern conditions, to provide coordination and navigation of care and support across the health and care providers. They will work closely with GPs and other primary care colleagues within the Primary Care Network (PCN) to identify and manage a caseload of patients, making sure that appropriate support is made available to them and their carers (if applicable) and ensuring that their changing needs are addressed. Care Coordinators will focus on the delivery of personalised care to reflect individual patient needs, local PCN priorities, health inequalities and at-risk groups of patients.

Main duties of the job

The postholder will support the PCN management with conducting searches on data cohorts and helping to meet the Impact and Investment Fund (IIF) indicators and Enhanced Service workstream targets. The successful candidate will have excellent interpersonal and communication skills and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles, including direct contact with people, families or carers.

About us

Bridlington Primary Care Network (PCN) is looking for a highly motivated and knowledgeable Data Administrator to join our dynamic and friendly team that is committed to delivering exemplary patient care for our patients.

Bridlington PCN is a forward-thinking network comprising of 2 practices within close proximity to each other with a total patient population of 42,000. Humber Primary Care and Drs Reddy and Nunn are both teaching practices linking into academic partners to provide ongoing support and development to the workforce.

Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the integrated care partnership.

Details

Date posted

28 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1684-24-0010

Job locations

Crown Community Building

Quay Road

Bridlington

East Riding of Yorkshire

YO16 4LY


Job description

Job responsibilities

Carry out audits to identify improvements and maximise income in particular IIF, Enhanced Service and claiming procedures.

Update IT system to include templates and protocols in order to meet the requirement of any changes in services specifications, e.g., IIF changes.

Work across Practices to share good practice, identify information and IT needs and implement effective systems and training. The aim is for all Practices to be the best, work collaboratively and sharing what they do well

Establish good working relationships with people employed in Practices across the PCN to enable them to carry out their duties effectively.

Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients and where required and as appropriate, refer people back to other health professionals within the PCN.

Raise awareness within the PCN of shared decision making and decision support tools.

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care. Use Ardens and other appropriate population health dashboards and tools to help deliver the population health management projects.

Design efficient templates, protocols, alerts, and other IT tools to support safety, patient care, quality record-keeping, reporting and financial claims.

Have a proactive approach, the ability to work on your own initiative and within a team environment.

Job description

Job responsibilities

Carry out audits to identify improvements and maximise income in particular IIF, Enhanced Service and claiming procedures.

Update IT system to include templates and protocols in order to meet the requirement of any changes in services specifications, e.g., IIF changes.

Work across Practices to share good practice, identify information and IT needs and implement effective systems and training. The aim is for all Practices to be the best, work collaboratively and sharing what they do well

Establish good working relationships with people employed in Practices across the PCN to enable them to carry out their duties effectively.

Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients and where required and as appropriate, refer people back to other health professionals within the PCN.

Raise awareness within the PCN of shared decision making and decision support tools.

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care. Use Ardens and other appropriate population health dashboards and tools to help deliver the population health management projects.

Design efficient templates, protocols, alerts, and other IT tools to support safety, patient care, quality record-keeping, reporting and financial claims.

Have a proactive approach, the ability to work on your own initiative and within a team environment.

Person Specification

Knowledge and Skills

Essential

  • Excellent written and oral communication skills.
  • Able to adapt quickly due to non-routine workload and manage work based on urgency.
  • Have a good sense of humour.
  • Knowledge of governance process.
  • Knowledge of performance monitoring and quality standards.

Desirable

  • Knowledge of NHS policies

Experience

Essential

  • Experience in managing sensitive issues and difficult situations.
  • Experience in working in an administration environment with focus on patient care, quality improvement and the ability to work within a team and on your own initiative.
  • Effective interpersonal skills.
  • Ability to problem solve and generate new ideas/approaches.

Desirable

  • Experience of audit and data collection
  • Ability to adapt to new IT systems

Qualifications

Essential

  • Educated to GCSE standard or equivalent
  • Administration qualifications

Desirable

  • Evidence of continuous personal and professional development
Person Specification

Knowledge and Skills

Essential

  • Excellent written and oral communication skills.
  • Able to adapt quickly due to non-routine workload and manage work based on urgency.
  • Have a good sense of humour.
  • Knowledge of governance process.
  • Knowledge of performance monitoring and quality standards.

Desirable

  • Knowledge of NHS policies

Experience

Essential

  • Experience in managing sensitive issues and difficult situations.
  • Experience in working in an administration environment with focus on patient care, quality improvement and the ability to work within a team and on your own initiative.
  • Effective interpersonal skills.
  • Ability to problem solve and generate new ideas/approaches.

Desirable

  • Experience of audit and data collection
  • Ability to adapt to new IT systems

Qualifications

Essential

  • Educated to GCSE standard or equivalent
  • Administration qualifications

Desirable

  • Evidence of continuous personal and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Drs Reddy & Nunn

Address

Crown Community Building

Quay Road

Bridlington

East Riding of Yorkshire

YO16 4LY


Employer's website

https://www.drsreddyandnunn.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Drs Reddy & Nunn

Address

Crown Community Building

Quay Road

Bridlington

East Riding of Yorkshire

YO16 4LY


Employer's website

https://www.drsreddyandnunn.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Bridlington PCN Manager

Annette Maltby

annette.maltby@nhs.net

Details

Date posted

28 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1684-24-0010

Job locations

Crown Community Building

Quay Road

Bridlington

East Riding of Yorkshire

YO16 4LY


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