Wellside Surgery

Receptionist

Information:

This job is now closed

Job summary

We are looking for an enthusiastic individual to join our existing Reception Team providing high levels of patient care to our registered list of approx 8900 patients.

Main duties of the job

You will be working in our busy reception office to ensure that our patients are provided with a highly customer focussed service to meet their individual needs.

About us

We are a dedicated and enthusiastic team who work hard to ensure we provide excellent services to our patients in a friendly working environment.

Details

Date posted

03 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1680-23-0005

Job locations

45 High Street

Sawtry

Huntingdon

Cambridgeshire

PE28 5SU


Job description

Job responsibilities

Job Description Receptionist

RESPONSIBLE TO: The receptionist will receive instructions from, and beresponsible to, the Practice Manager.

HOURS OF WORK: Monday 8am to 1pm / Tuesday 8am to 1pm / Wednesday 2pm to 6pm.The hours of duty for this post allow for flexibility in order tocover periods of high demand, holiday and sick leave ofexisting staff.

RATES OF PAY: As per contract.

SUMMARY OF RESPONSIBILITIES

In order to facilitate Doctors and Nurses in attending to the needs of the patients, the post holder will :

  • Welcome patients at the main reception desk, assist with their enquiries or direct accordingly.
  • Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol.
  • Book appointments as appropriate via contact over the telephone or in person.
  • Deal with queries according to guidelines laid down by Practice Policy.
  • Process patient deductions and prepare paper notes for return to PCSE.
  • Process requests for the return/collection of patient notes from offsite storage provider
  • Process repeat prescription requests received online/via email.
  • Varied general administration duties as required, in order to aid the achievement of targets.

Postscript

This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder.

Job description

Job responsibilities

Job Description Receptionist

RESPONSIBLE TO: The receptionist will receive instructions from, and beresponsible to, the Practice Manager.

HOURS OF WORK: Monday 8am to 1pm / Tuesday 8am to 1pm / Wednesday 2pm to 6pm.The hours of duty for this post allow for flexibility in order tocover periods of high demand, holiday and sick leave ofexisting staff.

RATES OF PAY: As per contract.

SUMMARY OF RESPONSIBILITIES

In order to facilitate Doctors and Nurses in attending to the needs of the patients, the post holder will :

  • Welcome patients at the main reception desk, assist with their enquiries or direct accordingly.
  • Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol.
  • Book appointments as appropriate via contact over the telephone or in person.
  • Deal with queries according to guidelines laid down by Practice Policy.
  • Process patient deductions and prepare paper notes for return to PCSE.
  • Process requests for the return/collection of patient notes from offsite storage provider
  • Process repeat prescription requests received online/via email.
  • Varied general administration duties as required, in order to aid the achievement of targets.

Postscript

This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder.

Person Specification

Experience

Essential

  • Previous reception experience

Desirable

  • Previous general practice experience

Skills and Attributes

Essential

  • Good numeracy/literacy skills
  • Good IT skills
  • Good communication skills
  • Ability to multi-task
  • Ability to work under pressure
  • Reliable/dependable
  • Team Player
  • Discreet
  • Flexible
  • Good record of attendance

Qualifications

Essential

  • Good standard of general education

Desirable

  • Customer Service Qualification
Person Specification

Experience

Essential

  • Previous reception experience

Desirable

  • Previous general practice experience

Skills and Attributes

Essential

  • Good numeracy/literacy skills
  • Good IT skills
  • Good communication skills
  • Ability to multi-task
  • Ability to work under pressure
  • Reliable/dependable
  • Team Player
  • Discreet
  • Flexible
  • Good record of attendance

Qualifications

Essential

  • Good standard of general education

Desirable

  • Customer Service Qualification

Employer details

Employer name

Wellside Surgery

Address

45 High Street

Sawtry

Huntingdon

Cambridgeshire

PE28 5SU


Employer's website

https://wellside.org.uk/ (Opens in a new tab)

Employer details

Employer name

Wellside Surgery

Address

45 High Street

Sawtry

Huntingdon

Cambridgeshire

PE28 5SU


Employer's website

https://wellside.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Claire Wright

claire.wright2@nhs.net

01487833855

Details

Date posted

03 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1680-23-0005

Job locations

45 High Street

Sawtry

Huntingdon

Cambridgeshire

PE28 5SU


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