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Axbridge & Wedmore Medical Practice

Secretary/Administrator - Medical Practice

The closing date is 26 October 2025

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Job summary

We are looking for a candidate with secretarial experience who can project a positive and friendly image to patients and who is professional, efficient and enthusiastic.

The successful candidate will be required to have a good level of education and communication skills. Confidence in using Microsoft Office essential. Knowledge of our clinical system EMIS and NHS Choose and Book desirable, but not essential as full training can be given.

Any employment is subject to two satisfactory references as well as pre-employment checks.

This position is for of 24 hours per week.

Please apply by sending your CV and covering letter to: somicb.awmprecruitment@nhs.net

Main duties of the job

To provide secretarial support and general administrative support to the GPs to include typing and general clerical support.

To log daily AccuRx Patient Triage requests for GPs.

Actioning referrals via tasks from GPs.

Actioning Advice & Guidance via tasks from GPs.

Actioning safeguarding reports coming into practice: logging them on spreadsheet.

Checking AWMP email when administration team need support.

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

Answering telephone, liaising and helping patients with queries and appointments.

Dealing with Practice incoming paperworking, coding and processing as per our protocols

Any other ad-hoc administrative duties.

About us

We are a friendly, welcoming GP Practice who passionately believe in the importance of strong primary care for our community.

This is an exciting opportunity to join a dedicated and elite team. We are a supportive team that looks constantly to how we can improve, develop and grow.

Details

Date posted

09 October 2025

Pay scheme

Other

Salary

£12.99 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1677-25-0004

Job locations

Houlgate Way

Axbridge

Somerset

BS26 2BJ


Job description

Job responsibilities

To provide an efficient typing service for GPs, health professionals and practice staff as required.

Provide support to GPs and nurses which includes 2 Week Wait urgent referrals, district nurse referrals and Independent Living etc.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

Managing AccuRx Patient Triage.

Processing requests for information ie, SAR, insurance or solicitors letters and DVLA forms, as required

To use the AccuRx SMS service for patients.

To provide cover for fellow medical secretary during periods of sickness and annual leave.

To carry out password changes or unblocking Smart cards at the request of all staff in the practice.

Allocating Child Protection letters and queries to GPs by checking against protocol.

Booking of private medicals and liaising with GPs including updating and managing excel spreadsheet.

Updating GPs and practice staff on any changes regarding referrals.

Dealing with tasks from GPs, nurses, receptionists on a daily basis. Monitoring and prioritising urgent tasks and informing the team.

Processing referrals using the electronic referral system (ERS).

Processing patient/insurance company requests for patient records through emR system.

Following DNAR and TEP protocol and using Black Pear patient system

Updating all protocols where necessary for role

Following all protocols in administration office and ensuring Vital folder is current

Franking of mail and taking to Post Office.

Keeping ahead of any changes sent through by email from GPs, practice manager, deputy manager or outside agencies.

Keep personal online training up-to-date.

Checking staff pigeon holes and distributing internal and external post.

Tele-dermatology liaison.

Liaising with locums so that they understand how our referral system works.

Amending and uploading templates.

The post-holder to be aware of all current safeguarding policies which are available on our TeamNet portal.

Job description

Job responsibilities

To provide an efficient typing service for GPs, health professionals and practice staff as required.

Provide support to GPs and nurses which includes 2 Week Wait urgent referrals, district nurse referrals and Independent Living etc.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

Managing AccuRx Patient Triage.

Processing requests for information ie, SAR, insurance or solicitors letters and DVLA forms, as required

To use the AccuRx SMS service for patients.

To provide cover for fellow medical secretary during periods of sickness and annual leave.

To carry out password changes or unblocking Smart cards at the request of all staff in the practice.

Allocating Child Protection letters and queries to GPs by checking against protocol.

Booking of private medicals and liaising with GPs including updating and managing excel spreadsheet.

Updating GPs and practice staff on any changes regarding referrals.

Dealing with tasks from GPs, nurses, receptionists on a daily basis. Monitoring and prioritising urgent tasks and informing the team.

Processing referrals using the electronic referral system (ERS).

Processing patient/insurance company requests for patient records through emR system.

Following DNAR and TEP protocol and using Black Pear patient system

Updating all protocols where necessary for role

Following all protocols in administration office and ensuring Vital folder is current

Franking of mail and taking to Post Office.

Keeping ahead of any changes sent through by email from GPs, practice manager, deputy manager or outside agencies.

Keep personal online training up-to-date.

Checking staff pigeon holes and distributing internal and external post.

Tele-dermatology liaison.

Liaising with locums so that they understand how our referral system works.

Amending and uploading templates.

The post-holder to be aware of all current safeguarding policies which are available on our TeamNet portal.

Person Specification

Skills

Essential

  • Excellent communication skills - written and oral.
  • Strong IT skills.
  • Clear, polite telephone manner.
  • Competent in the use of Microsoft Office.
  • EMIS user skills - desirable.
  • Effective time management - planning and organising.
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem solving and analytical skills.
  • Ability to follow policy and procedure.

Personal qualities

Essential

  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.
  • Enjoys working in a team environment.

Qualifications

Essential

  • GCSE English, grade C or above.

Desirable

  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Computer literate with excellent keyboard skills.
  • Self-starter, able to work on own initiative, able to follow set procedures and protocols.
  • Experience of working with the general public.
  • Administrative duties.

Desirable

  • Working in a healthcare setting as a medical secretary.
Person Specification

Skills

Essential

  • Excellent communication skills - written and oral.
  • Strong IT skills.
  • Clear, polite telephone manner.
  • Competent in the use of Microsoft Office.
  • EMIS user skills - desirable.
  • Effective time management - planning and organising.
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem solving and analytical skills.
  • Ability to follow policy and procedure.

Personal qualities

Essential

  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.
  • Enjoys working in a team environment.

Qualifications

Essential

  • GCSE English, grade C or above.

Desirable

  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Computer literate with excellent keyboard skills.
  • Self-starter, able to work on own initiative, able to follow set procedures and protocols.
  • Experience of working with the general public.
  • Administrative duties.

Desirable

  • Working in a healthcare setting as a medical secretary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Axbridge & Wedmore Medical Practice

Address

Houlgate Way

Axbridge

Somerset

BS26 2BJ


Employer's website

https://www.axbridgeandwedmoremedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Axbridge & Wedmore Medical Practice

Address

Houlgate Way

Axbridge

Somerset

BS26 2BJ


Employer's website

https://www.axbridgeandwedmoremedicalpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Elaine Turner

somicb.awmprecruitment@nhs.net

Details

Date posted

09 October 2025

Pay scheme

Other

Salary

£12.99 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1677-25-0004

Job locations

Houlgate Way

Axbridge

Somerset

BS26 2BJ


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