Job summary
After the retirement of some of our longstanding members of staff, we are looking for an experienced receptionist to join our hardworking and friendly team.
Main duties of the job
Receive, assist, and direct
patients in accessing the appropriate service, information, or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
About us
We are an exclusively NHS family practice, working from a modern, purpose built surgery. We have a superb team of doctors, nurses, health visitors, reception and admin staff who are committed to the ethos of our NHS. But while our facilities are modern, our values are traditional, where patients needscome before costs.
Job description
Job responsibilities
Reception Responsibilities
- To have a thorough knowledge of all practice policies and procedures.
- To work in accordance to written processes and protocols.
- To be flexible and be able to cover all reception duties as necessary.
- To follow opening and closing procedures for the surgery.
- Receiving, assisting, and directing patients, via phone, Econsults and in person, to the most appropriate care pathway.
- Directing patients to the check in screen, or assisting them to check, in on arrival.
- Dealing with queries about services, and clinics run by the Practice, requests for test results and other information, according to the current procedures.
- Processing appointment requests for on the day and future appointments from patients by telephone, Econsults and in person. Including home visit requests.
- Consulting with members of practice team, and where appropriate liaising with other NHS departments and agencies.
- Entering patient / clinical data onto our computer systems as per protocols.
- Handing completed prescriptions, MD3s and other sensitive information to patients ensuring data protection is adhered to (i.e. checking names DOB and address).
- Taking and relaying appropriate messages to all members of the Primary Healthcare Team (Doctors, Nurses, Managers etc.).
- Contacting patients via phone or messaging, on behalf of the Doctors and Nurses, as requested.
- Collecting fees for non-NHS services on behalf of the Doctors and issuing a receipt.
- Electronic scanning of correspondence and photocopy.
- Adhering to all practice policies and procedures for Information Governance and Safeguarding.
- Process patients changes of address computer data and medical records (have knowledge of practice area).
- Process repeats prescription requests in accordance with practice guidelines.
Other Tasks
- Clear rooms after surgeries.
- Registrations of new patients computer data entry and medical records.
- Record patient deaths following correct protocol.
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Undertake fire marshal duties, for downstairs only.
- Undertake any other reasonable requested from managers.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Communication:
The post-holder should Recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Job description
Job responsibilities
Reception Responsibilities
- To have a thorough knowledge of all practice policies and procedures.
- To work in accordance to written processes and protocols.
- To be flexible and be able to cover all reception duties as necessary.
- To follow opening and closing procedures for the surgery.
- Receiving, assisting, and directing patients, via phone, Econsults and in person, to the most appropriate care pathway.
- Directing patients to the check in screen, or assisting them to check, in on arrival.
- Dealing with queries about services, and clinics run by the Practice, requests for test results and other information, according to the current procedures.
- Processing appointment requests for on the day and future appointments from patients by telephone, Econsults and in person. Including home visit requests.
- Consulting with members of practice team, and where appropriate liaising with other NHS departments and agencies.
- Entering patient / clinical data onto our computer systems as per protocols.
- Handing completed prescriptions, MD3s and other sensitive information to patients ensuring data protection is adhered to (i.e. checking names DOB and address).
- Taking and relaying appropriate messages to all members of the Primary Healthcare Team (Doctors, Nurses, Managers etc.).
- Contacting patients via phone or messaging, on behalf of the Doctors and Nurses, as requested.
- Collecting fees for non-NHS services on behalf of the Doctors and issuing a receipt.
- Electronic scanning of correspondence and photocopy.
- Adhering to all practice policies and procedures for Information Governance and Safeguarding.
- Process patients changes of address computer data and medical records (have knowledge of practice area).
- Process repeats prescription requests in accordance with practice guidelines.
Other Tasks
- Clear rooms after surgeries.
- Registrations of new patients computer data entry and medical records.
- Record patient deaths following correct protocol.
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Undertake fire marshal duties, for downstairs only.
- Undertake any other reasonable requested from managers.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Communication:
The post-holder should Recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Person Specification
Qualifications
Essential
- - Educated to GCSE level or equivalent
Desirable
- - GCSE Mathematics & English (C, Grade 4, the equivalent or above)
- - Evidence of personal and professional development
Experience
Essential
- - Experience of working in a reception/ administration role
Desirable
- - Experience of working in a GP Surgery
- - Experience of working in an NHS/ Care setting.
Skills and Personal Qualities
Essential
- - Excellent communication skills
- - Effective time management (planning and organising)
- - Strong IT skills
Desirable
Person Specification
Qualifications
Essential
- - Educated to GCSE level or equivalent
Desirable
- - GCSE Mathematics & English (C, Grade 4, the equivalent or above)
- - Evidence of personal and professional development
Experience
Essential
- - Experience of working in a reception/ administration role
Desirable
- - Experience of working in a GP Surgery
- - Experience of working in an NHS/ Care setting.
Skills and Personal Qualities
Essential
- - Excellent communication skills
- - Effective time management (planning and organising)
- - Strong IT skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
