Job summary
The position is for 29.5 hours per week.
The working pattern is: Monday 08:30 - 17:00, Tuesday 08:30 - 17:00, Wednesday 08:30 - 17:00, Thursday 13:00 - 17:00.
We are seeking a caring and enthusiastic Healthcare Assistant (HCA) to join our friendly Practice team of healthcare professionals. In this role, you will assist our clinicians in the care of our patients, including treatment, preventative care, screening and patient education. You will work under the direct supervision of the Lead Practice Nurse and strictly in accordance with specific practice guidelines and protocols. The post will also include some administrative duties.
The ideal candidate will need to be friendly, confident, methodical and efficient with excellent communication skills, a strong sense of empathy and resilience. The successful candidate must be able to work on their own initiative and have good time management skills.
Experience working as a Healthcare Assistant, would be beneficial. Full training will be given to the successful candidate.
We regularly review applications and reserve the right to close this vacancy early if we receive sufficient suitable applications for the role.
Main duties of the job
The role includes, but is not limited to, the following:
- Perform venepuncture for patients and phlebotomy clinics.
- Undertake baseline observations - BP / Pulse / Temperature as required on templates and assist with long term condition monitoring.
- Organise/fit equipment for 24-hour BP & ECG recording for patients.
- Undertake basic wound care / dressings and to refer patients to trained nursing colleagues where necessary for review.
- Perform B12 / Flu / Pneumonia / Shingles injections this list is not exhaustive, working to PSD and under the instruction of trained nursing colleagues.
- Assist in seasonal and special projects as required e.g. flu and pneumonia campaigns.
- Ensure that specimens brought in by patients, or taken by doctors or nurses, are tested, and recorded appropriately, or ready for collection by pathology service.
- Assist in the assessment, surveillance, promotion and collection of data of patients health and well-being.
- Chaperoning duties.
- Ensure clinical areas, couches, fridges and work environments are kept clean.
A job description is available which has full listing of what is required for the post of Healthcare Assistant at Burdwood Surgery. This job is very busy and requires flexibility and attention to detail.
About us
Burdwood Surgery is a town practice located in the centre of Thatcham. We are a list holding practice with a list size of around 10,300 patients. We are part of the Kennet PCN, working closely with Thatcham Medical Practice and Falkland Surgery.
After the 2022 Patient Survey, we were rated the 5th best practice in Berkshire with a patient satisfaction rate of 91% for our reception team. We pride ourselves on being a dementia friendly and military veteran friendly medical practice and in our most recent CQC review, we were rated Good in all areas.
Alongside our dedicated admin and reception teams, we also have a large clinical team made up of GPs, paramedics, pharmacists, practice nurses, healthcare assistants, and social prescribers who all work together to provide the best care for our patients.
We also offer training to all our staff and welcome the opportunity for our colleagues to further their skills by attending training courses suitable to their role.
Our Patient Participation Group is very engaged, and last year, they helped us run NHS App & Anima clinics to help our patients become familiar with digital technology.
We have great road and rail links; we are only a 5-minute walk from Thatcham Railway Station. Burdwood Surgery is easy commutable from West Berkshire, Reading and Basingstoke.
Job description
Job responsibilities
Role and scope of the job:
Assist the practice clinical team in the care of our patients, including treatment, preventative care, screening and patient education.
Work as part of our well-established Treatment Room team to help provide clinical care and manage acute demand, seeing patients with a variety of conditions.
Act as a focal point of communication between patients, clinicians and other members of the GP Surgery Team.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the Treatment Room team may include any or all of the following list. Duties may be varied from time to time under the direction of the Management Team and GP Partners. This will be dependent on current and evolving workload and staffing levels.
The following are core responsibilities:
- Perform venepuncture for patients and phlebotomy clinics.
- Undertake baseline observations blood pressure, pulse, temperature as required on templates and assist with long term condition monitoring, including diabetic foot checks.
- Organise / fit equipment for 24-hour BP & ECG recording for patients.
- Height / Weight / BMI monitoring.
- Undertake basic wound care/dressings and to refer patients to trained nursing colleagues where necessary for review.
- Assist in seasonal and special projects as required, e.g. flu and pneumonia campaigns.
- Perform B12, flu, pneumonia, shingles injections (not exhaustive), working to PSD and under the instruction of trained nursing colleagues.
- Removal of staples and sutures.
- Assist GP in providing minor surgery sessions.
- Assist in the assessment, surveillance, promotion and collection of data for patients health and wellbeing.
- Ensure that specimens brought in by patients or taken by clinicians, are tested, and recorded appropriately, or ready for collection by the pathology service.
- Chaperoning duties.
- Ensure clinical areas, couches, fridges and work environments are clean.
- Ensure full sharps bins are removed from room and safely stored ready for collection.
- Additional administrative duties including restocking rooms and ordering supplies, where appropriate.
- Checking calibration due dates for equipment.
- Maintain accurate and timely records, ensuring you are compliant with the practices IT system.
- Attend and participate in Treatment Room Team meetings.
- Ensure mandatory training is up to date.
- To undertake any other duties appropriate to the post as required by the nurse manager/s or Partners.
A full job description and person specification is attached to this advert.
Job description
Job responsibilities
Role and scope of the job:
Assist the practice clinical team in the care of our patients, including treatment, preventative care, screening and patient education.
Work as part of our well-established Treatment Room team to help provide clinical care and manage acute demand, seeing patients with a variety of conditions.
Act as a focal point of communication between patients, clinicians and other members of the GP Surgery Team.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the Treatment Room team may include any or all of the following list. Duties may be varied from time to time under the direction of the Management Team and GP Partners. This will be dependent on current and evolving workload and staffing levels.
The following are core responsibilities:
- Perform venepuncture for patients and phlebotomy clinics.
- Undertake baseline observations blood pressure, pulse, temperature as required on templates and assist with long term condition monitoring, including diabetic foot checks.
- Organise / fit equipment for 24-hour BP & ECG recording for patients.
- Height / Weight / BMI monitoring.
- Undertake basic wound care/dressings and to refer patients to trained nursing colleagues where necessary for review.
- Assist in seasonal and special projects as required, e.g. flu and pneumonia campaigns.
- Perform B12, flu, pneumonia, shingles injections (not exhaustive), working to PSD and under the instruction of trained nursing colleagues.
- Removal of staples and sutures.
- Assist GP in providing minor surgery sessions.
- Assist in the assessment, surveillance, promotion and collection of data for patients health and wellbeing.
- Ensure that specimens brought in by patients or taken by clinicians, are tested, and recorded appropriately, or ready for collection by the pathology service.
- Chaperoning duties.
- Ensure clinical areas, couches, fridges and work environments are clean.
- Ensure full sharps bins are removed from room and safely stored ready for collection.
- Additional administrative duties including restocking rooms and ordering supplies, where appropriate.
- Checking calibration due dates for equipment.
- Maintain accurate and timely records, ensuring you are compliant with the practices IT system.
- Attend and participate in Treatment Room Team meetings.
- Ensure mandatory training is up to date.
- To undertake any other duties appropriate to the post as required by the nurse manager/s or Partners.
A full job description and person specification is attached to this advert.
Person Specification
Qualifications
Essential
- GCSE English and Maths (grade C or above).
Desirable
- Educated to A-level/equivalent or higher, with relevant experience.
- Evidence of Medical Terminology training.
- Healthcare training & relevant certificates.
Skills
Essential
- Communication skills, both verbally and non-verbally.
- Competent with computers, especially Microsoft products.
- Organisation skills.
- Ability to work as an individual but also as part of a team.
- Effective time management.
- Problem solving and analytical skills.
Desirable
Personal Qualities / Attributes
Essential
- Ability to keep calm in a fast-paced environment.
- Ability to work well under pressure and to tight deadlines.
- Sensitive, caring and empathetic in distressing situations.
- A passion for helping others.
- Polite and approachable behaviour at all times.
- Professional and confident behaviour.
- Motivated.
- Clear commitment to attention to detail and quality.
- Willingness to learn and disseminate new knowledge and skills to others.
- Positive and enthusiastic with a great patient focus.
- Smart & well-presented appearance.
- Reliable, trustworthy and conscientious.
Desirable
- Flexibility to work outside of core working pattern.
Other requirements
Essential
- Disclosure Barring Service (DBS).
- Occupational Health Certificate.
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience of administration duties.
Desirable
- Experience of working in a general practice.
- Experience of taking observations from patients.
- Experience of venepuncture / phlebotomy.
- Experience of giving vaccinations.
Person Specification
Qualifications
Essential
- GCSE English and Maths (grade C or above).
Desirable
- Educated to A-level/equivalent or higher, with relevant experience.
- Evidence of Medical Terminology training.
- Healthcare training & relevant certificates.
Skills
Essential
- Communication skills, both verbally and non-verbally.
- Competent with computers, especially Microsoft products.
- Organisation skills.
- Ability to work as an individual but also as part of a team.
- Effective time management.
- Problem solving and analytical skills.
Desirable
Personal Qualities / Attributes
Essential
- Ability to keep calm in a fast-paced environment.
- Ability to work well under pressure and to tight deadlines.
- Sensitive, caring and empathetic in distressing situations.
- A passion for helping others.
- Polite and approachable behaviour at all times.
- Professional and confident behaviour.
- Motivated.
- Clear commitment to attention to detail and quality.
- Willingness to learn and disseminate new knowledge and skills to others.
- Positive and enthusiastic with a great patient focus.
- Smart & well-presented appearance.
- Reliable, trustworthy and conscientious.
Desirable
- Flexibility to work outside of core working pattern.
Other requirements
Essential
- Disclosure Barring Service (DBS).
- Occupational Health Certificate.
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience of administration duties.
Desirable
- Experience of working in a general practice.
- Experience of taking observations from patients.
- Experience of venepuncture / phlebotomy.
- Experience of giving vaccinations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
