Job summary
DISPENSER - Wadebridge and Camel Estuary Practice
We are looking to recruit a part-time dispenser to work
alongside our Dispensary Manager and dispensary team for 26 hours per week.
We seek a dispenser who actively enjoys providing an excellent,
friendly and compassionate service to our patients whilst maintaining the
highest levels of accuracy and safety. The successful applicant will enjoy
working in a busy environment, be able to prioritise, work well under pressure
and contribute proactively within our team, working not only with dispensary
colleagues but also with the wider practice team.
The successful post holder will need to be able to pay
attention to detail, work efficiently and quickly and provide exceptional
patient service.
BTEC/NVQ Level 2 Dispensing is essential.
Experience working within a general practice dispensary
would be an advantage.
Main duties of the job
Duties and responsibilities:
Issuing
stock items and prepared prescriptions
Collection
of prescription charges/checking patient exemption statements
Cash
handling
Processing and bundling prescriptions for the prescription pricing
authority
Operation of efficient stock control appropriate to the needs of
the dispensary with the objective of ensuring continuity of supply for patients
and minimising wastage
Ensuring that drugs are received and stored in an appropriate
manner in accordance with the manufacturers instructions
Ensuring that refrigerated items are stored at the appropriate
temperature and maintaining the temperature control record/logbook
Cleaning work surfaces and shelving on a regular basis and
ensuring that that all dispensary equipment is kept clean and kept in good
working order.
Maintaining full and accurate records of all dispensing
transactions.
Undertaking other reasonable duties within the framework of the
post as directed by the senior dispenser, practice manager or doctor.
About us
We are a two partner practice in the town of Wadebridge. We have approximately 8000 patients registered with us and dispense to approximately 3000. We offer a delivery service for the housebound patients in the outliing areas of Wadebridge and Rock.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: DISPENSING ASSISTANT
REPORTS TO: DISPENSARY MANAGER / PRACTICE MANAGER
HOURS: 26 hours per week
Job summary:
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.
Assist in the preparation, dispensing of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.
The post-holder will hold the Pharmacy Service Skills NVQ Level 2 or Equivalent.
Duties and responsibilities:
Issuing stock items and prepared prescriptions
Collection of prescription charges/checking patient exemption statements
Cash handling
Processing and bundling prescriptions for the prescription pricing authority
Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions
Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.
Maintaining full and accurate records of all dispensing transactions.
Undertaking other reasonable duties within the framework of the post as directed by the senior dispenser, practice manager or doctor.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Correct use of Personal Protective Equipment (PPE)
- Use and monitoring of the correct use of standard operating procedures for cleaning and infection control
- Responsible for correct hand hygiene of self and others
- Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team
- Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Routine management of own team / team areas, and maintenance of work space standards
- Waste management including collection, handling, segregation, container management, storage and collection
- Spillage control procedures, management and training
- Decontamination control procedures, management and training, and equipment maintenance
- Maintenance of sterile environments
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: DISPENSING ASSISTANT
REPORTS TO: DISPENSARY MANAGER / PRACTICE MANAGER
HOURS: 26 hours per week
Job summary:
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.
Assist in the preparation, dispensing of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.
The post-holder will hold the Pharmacy Service Skills NVQ Level 2 or Equivalent.
Duties and responsibilities:
Issuing stock items and prepared prescriptions
Collection of prescription charges/checking patient exemption statements
Cash handling
Processing and bundling prescriptions for the prescription pricing authority
Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions
Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.
Maintaining full and accurate records of all dispensing transactions.
Undertaking other reasonable duties within the framework of the post as directed by the senior dispenser, practice manager or doctor.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Correct use of Personal Protective Equipment (PPE)
- Use and monitoring of the correct use of standard operating procedures for cleaning and infection control
- Responsible for correct hand hygiene of self and others
- Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team
- Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Routine management of own team / team areas, and maintenance of work space standards
- Waste management including collection, handling, segregation, container management, storage and collection
- Spillage control procedures, management and training
- Decontamination control procedures, management and training, and equipment maintenance
- Maintenance of sterile environments
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Essential
- Experience of delivering an excellent service to patients / customers in a pressurised environment
- Understanding of and commitment to meeting the needs of diverse patients / customers in a flexible way
- Qualification Pharmacy Service Skills NVQ 2 or similar
- Able to understand and anticipate the needs of patients / customers and identify solutions to meet the objective of continuous improvement in the service
- Good numerical and statistical understanding with experience of cash handling
- Ability to use initiative and common sense
- Experience of contributing to the effectiveness of a team as well as ability to act on own initiative with minimal supervision
- Ability to relate to people and build effective working relationships within and across teams
- Ability to confidently manage own workload and enjoy working to deadlines, within a changing environment and thriving under pressure
- Good IT skills and a willingness to learn the functionality of clinical systems
- Proven commitment to equality of opportunity and diversity of employment and service delivery
- Demonstrate a commitment to complete confidentiality and an understanding of Health & Safety at work
- Flexible working required including out of contracted hours
- Car driver with clean licence
Desirable
- Experience of maintaining stock levels and using re-ordering software
- Experience working within the healthcare / General Practice environment
Person Specification
Qualifications
Essential
- Experience of delivering an excellent service to patients / customers in a pressurised environment
- Understanding of and commitment to meeting the needs of diverse patients / customers in a flexible way
- Qualification Pharmacy Service Skills NVQ 2 or similar
- Able to understand and anticipate the needs of patients / customers and identify solutions to meet the objective of continuous improvement in the service
- Good numerical and statistical understanding with experience of cash handling
- Ability to use initiative and common sense
- Experience of contributing to the effectiveness of a team as well as ability to act on own initiative with minimal supervision
- Ability to relate to people and build effective working relationships within and across teams
- Ability to confidently manage own workload and enjoy working to deadlines, within a changing environment and thriving under pressure
- Good IT skills and a willingness to learn the functionality of clinical systems
- Proven commitment to equality of opportunity and diversity of employment and service delivery
- Demonstrate a commitment to complete confidentiality and an understanding of Health & Safety at work
- Flexible working required including out of contracted hours
- Car driver with clean licence
Desirable
- Experience of maintaining stock levels and using re-ordering software
- Experience working within the healthcare / General Practice environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.