Job summary
We are seeking a
proactive and organised Office Administrator to join our GP surgery team. This
role involves providing essential administrative support to both the management
team and the wider admin office. The ideal candidate will be a reliable team
player with excellent communication skills and the ability to manage multiple
tasks efficiently in a busy healthcare environment.
Main duties of the job
Provide comprehensive administrative support to the management
team, assisting with day-to-day operational tasks as required.
Support the smooth running of the practice by managing their own
workload, including correspondence, filing, and document scanning & coding.
Assist with appointment scheduling, patient communications, and
ensuring data accuracy within patient records systems.
Act as a point of contact for internal and external
communications, handling queries professionally and promptly.
Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers, e.g. our Primary Care Network.
Support the admin team in maintaining office supplies and managing
equipment maintenance.
Liaise with the practice manager when monthly & quarterly submissions
are due.
Contribute to practice projects and quality improvement
initiatives as directed by the practice manager.
Maintain confidentiality and comply with GDPR and healthcare
regulations at all times.
About us
Our GP surgery is a busy primary care practice serving a community of over 7,000 patients. We have a dedicated team consisting of three GP partners and three salaried GPs, supported by two practice nurses and two healthcare assistants (HCAs). In addition to this core team, we work closely with a range of Additional Roles Reimbursement Scheme (ARRS) staff, who help enhance patient care through specialised services and support. The practice is focused on delivering comprehensive, patient-centered care in a fast-paced environment, balancing routine appointments with urgent needs while maintaining high standards of service.
Job description
Job responsibilities
Provide comprehensive administrative support to the management
team, assisting with day-to-day operational tasks as required.
Support the smooth running of the practice by managing their own
workload, including correspondence, filing, and document scanning & coding.
Assist with appointment scheduling, patient communications, and
ensuring data accuracy within patient records systems.
Act as a point of contact for internal and external
communications, handling queries professionally and promptly.
Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers, e.g. our Primary Care Network.
Support the admin team in maintaining office supplies and managing
equipment maintenance.
Liaise with the practice manager when monthly & quarterly submissions
are due.
Contribute to practice projects and quality improvement
initiatives as directed by the practice manager.
Maintain confidentiality and comply with GDPR and healthcare
regulations at all times.
Job description
Job responsibilities
Provide comprehensive administrative support to the management
team, assisting with day-to-day operational tasks as required.
Support the smooth running of the practice by managing their own
workload, including correspondence, filing, and document scanning & coding.
Assist with appointment scheduling, patient communications, and
ensuring data accuracy within patient records systems.
Act as a point of contact for internal and external
communications, handling queries professionally and promptly.
Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers, e.g. our Primary Care Network.
Support the admin team in maintaining office supplies and managing
equipment maintenance.
Liaise with the practice manager when monthly & quarterly submissions
are due.
Contribute to practice projects and quality improvement
initiatives as directed by the practice manager.
Maintain confidentiality and comply with GDPR and healthcare
regulations at all times.
Person Specification
Qualifications
Essential
- Previous experience in an administrative or office support role, ideally within healthcare or a similar environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using electronic patient record systems, (our clinical system is EMIS Web).
- Ability to work both independently and as part of a team.
- Professional and friendly attitude with a strong focus on patient care and confidentiality.
Desirable
- Knowledge of NHS systems and procedures.
- Knowledge of patient confidentiality and data protection legislation (e.g., GDPR).
- Strong problem-solving skills and the ability to handle challenging situations calmly.
Person Specification
Qualifications
Essential
- Previous experience in an administrative or office support role, ideally within healthcare or a similar environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using electronic patient record systems, (our clinical system is EMIS Web).
- Ability to work both independently and as part of a team.
- Professional and friendly attitude with a strong focus on patient care and confidentiality.
Desirable
- Knowledge of NHS systems and procedures.
- Knowledge of patient confidentiality and data protection legislation (e.g., GDPR).
- Strong problem-solving skills and the ability to handle challenging situations calmly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.