GP Care Navigator (Receptionist/Call Taker)

Job description

Job responsibilities

Hathaway Medical Centre based in Chippenham (SN14 6GT), are looking for a compassionate, enthusiastic and highly motivated person to join their friendly practice as a Care Navigator (Receptionist/Call Taker).

This vital role involves providing outstanding customer service, whilst working under pressure in a busy environment. We are looking for applicants with a flexible, proactive and adaptable approach with a focus on patient care.

This is a permanent part time position however we are looking for applicants with availability to cover annual leave and sickness on a flexible basis. The position is 30.5 hours over 5 days per week, with shifts between 08:00-18:30. Specific shift times will be sent to applicants prior to interview.

Previous applicants need not apply.

Key responsibilities of this role include:

• Greeting and assisting patients in a professional and friendly manner.
• Answering and directing phone calls from patients and professionals such as hospitals, care homes, pharmacies and other third parties.
• Fill in triage forms on behalf of patients, navigating patients through the healthcare system, providing information and support.
• Ensure patient records are accurate and up to date.
• Provide excellent customer support to patients and visitors.
• Handle sensitive information with confidentiality and professionalism.

Skills:

• Strong organisational skills with the ability to multi-task and prioritize workload effectively.
• Excellent interpersonal skills, with the ability to be empathetic and compassionate, with a desire to make a difference in patients' lives.
• Attention to detail for accurate data entry.
• Effective verbal and written communication skills, essential for face-to-face patient care and over the phone.
• Familiarity with Microsoft Packages for email, calendar, and document management.

Advantage:

• Experience in the NHS and/or using SystmOne
• Previously working in a GP surgery

Education:

GCSE or equivalent (required)

Experience:

Customer service: minimum 2 years (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Job Types: Part-time

Expected hours: 30.5-32 hours

Pay: £11.44 per hour

Schedule:

Monday to Friday (occasional Saturday/evening cover).

You might occasionally be required to work at one of our other sites within Chippenham.

Occasional overtime to cover annual leave and sickness.

Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of children and adults, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and requirements.

Benefits:

Company NHS pension.

Free on-site parking.

Application deadline: 24/02/2025 - This may be closed earlier depending on number of applicants received.

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: 30.5 32 per week

Person Specification

Qualifications

Essential

• GCSE or equivalent (required)

Experience

Essential

• Experience in customer service (minimum 2 years).
• Experience in call handling (minimum 2 years).

Desirable

• Experience working in the NHS.
• Experience of working in a GP practice.
• Experience of using SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hathaway Medical Centre

Address

Middlefield Road

Chippenham

Wiltshire

SN14 6GT

Employer's website

https://www.hathawaysurgery.co.uk/ (Opens in a new tab)