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Hathaway Medical Centre

Operations Supervisor

Information:

This job is now closed

Job summary

We have a vacancy for an Operations Supervisor to help support the Practice Manager, and work with 3 other OS's as part of a self driven and well supported team.

Each OS has a responsibility for certain areas of day to day supervision in the building and forms part of the Management/Supervisor team.

We are looking for an enthusiastic team player that has experience in a supervisory role.

Main duties of the job

The role will be to assist in the implementation and maintenance of business, administrative, clinical and patient services.

You will be responsible for the production/management of GP rotas, as well as any additional implementation of changes to these. To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system. To oversee the claims process for work undertaken as part of enhanced national or local services.

To act as practice administrator for the clinical system and as practice co-ordinator for IT hardware issues, working closely with the ICB.

You would also need to assist in organising the maintenance of the building, liaising with outside agencies and ensuring certain areas are serviced and are in line with health and safety.

About us

We look after 16000 patients at Hathaway and have a very forward thinking and proactive workforce.

Flexible working hours are available.

Details

Date posted

18 December 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A1658-23-0015

Job locations

Middlefield Road

Chippenham

Wiltshire

SN14 6GT


Job description

Job responsibilities

Job responsibilities:

Human resources:

Ensure personnel records are maintained for all staff, including DBS checks, absenteeism and training records

Implement mandatory and personal development training

Implement induction training for new staff

Finance:

Implement and maintain insurances for the practice

Prepare claims as advised by the Business Manager for enhanced and other servicesand ensure payment received

Monitor monthly claims and invoice submissions for receipt

Organisational:

Review and maintain the practice continuity plan

Create and maintain a practice policy register and ensure the reviews arecompleted appropriately

Responsibility for the agenda, minute taking and circulation of non-clinical meetings

Maintain the content of practice website, and production of the newsletter and other local publications

Responsible for the generation and maintenance of all GP clinical rotas

Generate reports to support the LTC system and monitor recalls for the LTC clinics

Responsible for the organisation and administration medical teaching rotas

Responsible for administration and management of locum bookings

Premises and Equipment:

Delegated responsibility from the Business Manager, in relation to all

aspects of building maintenance and security

Information Technology:

Implementation and maintenance of all associated requirements, upgrades, securityand services supporting the practices IT systems

Audit and maintain confidentiality of information

Job description

Job responsibilities

Job responsibilities:

Human resources:

Ensure personnel records are maintained for all staff, including DBS checks, absenteeism and training records

Implement mandatory and personal development training

Implement induction training for new staff

Finance:

Implement and maintain insurances for the practice

Prepare claims as advised by the Business Manager for enhanced and other servicesand ensure payment received

Monitor monthly claims and invoice submissions for receipt

Organisational:

Review and maintain the practice continuity plan

Create and maintain a practice policy register and ensure the reviews arecompleted appropriately

Responsibility for the agenda, minute taking and circulation of non-clinical meetings

Maintain the content of practice website, and production of the newsletter and other local publications

Responsible for the generation and maintenance of all GP clinical rotas

Generate reports to support the LTC system and monitor recalls for the LTC clinics

Responsible for the organisation and administration medical teaching rotas

Responsible for administration and management of locum bookings

Premises and Equipment:

Delegated responsibility from the Business Manager, in relation to all

aspects of building maintenance and security

Information Technology:

Implementation and maintenance of all associated requirements, upgrades, securityand services supporting the practices IT systems

Audit and maintain confidentiality of information

Person Specification

Qualifications

Essential

  • GCSE grade A-C in English and Maths
  • Level 3 or above qualification in business.

Desirable

  • HR qualifications.

Experience

Essential

  • Previous experience of working in the NHS/Primary care would be beneficial but not essential.
  • Experience of rota management and HR.
Person Specification

Qualifications

Essential

  • GCSE grade A-C in English and Maths
  • Level 3 or above qualification in business.

Desirable

  • HR qualifications.

Experience

Essential

  • Previous experience of working in the NHS/Primary care would be beneficial but not essential.
  • Experience of rota management and HR.

Employer details

Employer name

Hathaway Medical Centre

Address

Middlefield Road

Chippenham

Wiltshire

SN14 6GT


Employer's website

https://www.hathawaysurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hathaway Medical Centre

Address

Middlefield Road

Chippenham

Wiltshire

SN14 6GT


Employer's website

https://www.hathawaysurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Wendy Mant

wendy.mant@nhs.net

01249454548

Details

Date posted

18 December 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A1658-23-0015

Job locations

Middlefield Road

Chippenham

Wiltshire

SN14 6GT


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