Job summary
What
we're looking for:
Truro
Primary Care Network Integrated Neighbourhood Team (INT)
Having
successfully secured funding to transform health services in Truro in line with
the ambitions in the NHS Long Term Plan, Truro PCN has an exciting opportunity
for a Strategic Manager to support the INT.
At
the heart of this exciting new opportunity is ensuring the success of the Truro
INT Frailty Service and Mental Health Projects.
You will be responsible for driving forward
current and new INT projects, adopting and applying the key principle of the
NHSs 10-year plan to working within community.
Driving the transition from design and mobilisation to full operational
delivery, you will foster a culture of shared and compassionate leadership to
build relationships, manage stakeholder engagement and lead on service redesign.
Main duties of the job
What
you can bring:
You will have experience working in
or alongside primary care, understand PCNs, general practice and community
service delivery.
You
will have proven experience of people management, workforce planning or service
development, with a strong track record of project management and achievement.
You
will have good team management and leadership skills, be able to manage senior
stakeholders using exceptional communication and influencing skills. You will also be able to work flexibly and
independently and able to manage a busy and varied work programme.
As this post
is new, there will be plenty of opportunity for innovation, personal
development and job satisfaction.
About us
About us:
Truro PCN consists of two GP Practices (Lander Medical Practice and The
Three Spires Medical Practice), both operating from Truro Health Park and
together we have a dedicated team of GPs and staff caring for around 36,000
patients. We are learning practices,
hosting GP trainees and Medical Students from the Peninsula School of Primary
Care and the University of Exeter Medical School. We are a
friendly, forward-looking PCN who values the work-life balance we are able to
provide allowing us to enjoy the beautiful coast and countryside of Cornwall.
Truro PCN has a shared ambition to innovate general practice and build a
sustainable model for general practice for the future. We believe in the national
strategies for bringing together local health organisations, voluntary and
community sectors and teams to improve health and care outcomes for all
residents across Truro.
Job description
Job responsibilities
Job Purpose
The INT Strategic Manager will lead the development, implementation and ongoing evolution of the Integrated Neighbourhood Team (INT) model, guiding the service from design and mobilisation into fully embedded operational delivery.
The post holder will build and sustain strong relationships across primary and secondary care, local authorities and the voluntary, community and social enterprise (VCSE) sector. Working collaboratively, they will support the delivery of integrated, personcentred care, reduce health inequalities and improve population health outcomes.
A key focus of the role is workforce and leadership development, strengthening integration across services by building the skills, capabilities and collaborative ways of working required for effective neighbourhoodbased care. The role will advise on, develop and deliver resourcing, engagement and workforce processes that support performance, talent development and succession planning, ensuring the longterm sustainability of the INT.
Truro PCN has a shared ambition to innovate within general practice and create a sustainable model for the future. Aligned with national strategy, the PCN is committed to bringing together health, care, voluntary and community partners to improve outcomes for residents across Truro. The INT Strategic Manager will work closely with PCN Clinical Leadership to align providers within the INT into a cohesive, highperforming team.
Key Responsibilities
1. Relationship Management and Strategic Leadership
- Lead integration at INT and community level, applying the principles of the NHS 10Year Plan to establish shared goals and collaborative working.
- Create and develop a single INT leadership team, using organisational development approaches to embed clear purpose, effective behaviours and strong relationships.
- Build leadership capability across organisations, promoting systemwide ownership of the Cornwall and Isles of Scilly Neighbourhood Health Blueprint.
- Codesign and develop the INT model in partnership with system partners, local communities and service users.
- Promote a compassionate and inclusive leadership culture that supports psychological safety, resilience and trust.
- Foster shared leadership and collective accountability, enabling clinical and professional leaders to lead service transformation.
- Manage and strengthen key stakeholder relationships, including GP practices, local authorities, VCSE partners and patient representatives.
- Encourage collaboration and peer learning across neighbourhood teams, sharing best practice to support the wider neighbourhood care model.
2. Workforce Planning and Service Transformation
- Lead service redesign to integrate primary, community, social care and secondary care services around defined population cohorts.
- Develop workforce plans aligned to strategic priorities, including reviewing skill mix, designing new roles and ensuring sustainable capacity.
- Support the shift from transactional to relational ways of working through culture and behaviour change initiatives.
- Use population health data and analytics to understand local need, inform service design and support longterm workforce planning.
- Map existing workforce and services, identifying gaps, duplication and opportunities for integration and improvement.
- Responsible for people management within the INT team to include appraisals, performance and absence management.
- Work closely with VCSE partners to maximise their contribution to the INT and community outcomes.
- Redesign pathways to promote proactive, preventative care and reduce avoidable hospital admissions.
- Support population health management approaches, targeting interventions for atrisk groups wherever possible.
- Champion digital innovation to improve care coordination, connectivity and patient outcomes.
- Explore opportunities for shared estate use within the INT or wider ICA footprint.
3. Operational Oversight and Performance Management
- As the INT matures, support the transition to operational leadership, overseeing daytoday delivery and workforce management.
- Establish and monitor performance dashboards, using agreed metrics to track progress, impact and continuous improvement.
- Develop and deliver robust implementation plans, including milestones, success measures and risk management.
- Put in place and maintain effective governance arrangements to support decisionmaking, financial control and regulatory compliance.
- Act as the central coordinator for INT development activity and administration, including developing and writing contracts, bids and service level agreements, ensuring alignment across partners and with ICS priorities.
- Develop and manage a financial risk profile for the INT, reporting on financial performance as required.
- Ensure patient and community feedback is systematically collected and used to inform service improvement and responsiveness.
Job description
Job responsibilities
Job Purpose
The INT Strategic Manager will lead the development, implementation and ongoing evolution of the Integrated Neighbourhood Team (INT) model, guiding the service from design and mobilisation into fully embedded operational delivery.
The post holder will build and sustain strong relationships across primary and secondary care, local authorities and the voluntary, community and social enterprise (VCSE) sector. Working collaboratively, they will support the delivery of integrated, personcentred care, reduce health inequalities and improve population health outcomes.
A key focus of the role is workforce and leadership development, strengthening integration across services by building the skills, capabilities and collaborative ways of working required for effective neighbourhoodbased care. The role will advise on, develop and deliver resourcing, engagement and workforce processes that support performance, talent development and succession planning, ensuring the longterm sustainability of the INT.
Truro PCN has a shared ambition to innovate within general practice and create a sustainable model for the future. Aligned with national strategy, the PCN is committed to bringing together health, care, voluntary and community partners to improve outcomes for residents across Truro. The INT Strategic Manager will work closely with PCN Clinical Leadership to align providers within the INT into a cohesive, highperforming team.
Key Responsibilities
1. Relationship Management and Strategic Leadership
- Lead integration at INT and community level, applying the principles of the NHS 10Year Plan to establish shared goals and collaborative working.
- Create and develop a single INT leadership team, using organisational development approaches to embed clear purpose, effective behaviours and strong relationships.
- Build leadership capability across organisations, promoting systemwide ownership of the Cornwall and Isles of Scilly Neighbourhood Health Blueprint.
- Codesign and develop the INT model in partnership with system partners, local communities and service users.
- Promote a compassionate and inclusive leadership culture that supports psychological safety, resilience and trust.
- Foster shared leadership and collective accountability, enabling clinical and professional leaders to lead service transformation.
- Manage and strengthen key stakeholder relationships, including GP practices, local authorities, VCSE partners and patient representatives.
- Encourage collaboration and peer learning across neighbourhood teams, sharing best practice to support the wider neighbourhood care model.
2. Workforce Planning and Service Transformation
- Lead service redesign to integrate primary, community, social care and secondary care services around defined population cohorts.
- Develop workforce plans aligned to strategic priorities, including reviewing skill mix, designing new roles and ensuring sustainable capacity.
- Support the shift from transactional to relational ways of working through culture and behaviour change initiatives.
- Use population health data and analytics to understand local need, inform service design and support longterm workforce planning.
- Map existing workforce and services, identifying gaps, duplication and opportunities for integration and improvement.
- Responsible for people management within the INT team to include appraisals, performance and absence management.
- Work closely with VCSE partners to maximise their contribution to the INT and community outcomes.
- Redesign pathways to promote proactive, preventative care and reduce avoidable hospital admissions.
- Support population health management approaches, targeting interventions for atrisk groups wherever possible.
- Champion digital innovation to improve care coordination, connectivity and patient outcomes.
- Explore opportunities for shared estate use within the INT or wider ICA footprint.
3. Operational Oversight and Performance Management
- As the INT matures, support the transition to operational leadership, overseeing daytoday delivery and workforce management.
- Establish and monitor performance dashboards, using agreed metrics to track progress, impact and continuous improvement.
- Develop and deliver robust implementation plans, including milestones, success measures and risk management.
- Put in place and maintain effective governance arrangements to support decisionmaking, financial control and regulatory compliance.
- Act as the central coordinator for INT development activity and administration, including developing and writing contracts, bids and service level agreements, ensuring alignment across partners and with ICS priorities.
- Develop and manage a financial risk profile for the INT, reporting on financial performance as required.
- Ensure patient and community feedback is systematically collected and used to inform service improvement and responsiveness.
Person Specification
Skills and attributes
Essential
- Visionary, with the ability to inspire, energise, and bring people together around a shared purpose.
- Highly organised with ability to successfully operate, prioritise and deliver in a complex and politically sensitive environment.
- Data-driven, with analytical skills to use insights for decision-making and service improvement.
- Adaptable and resilient, comfortable working in a fast-paced, evolving environment.
- Committed to co-production, with a passion for involving patients, carers, and communities in shaping local services.
Qualifications
Essential
- Educated to Masters level or equivalent experience working at similar relevant area.
Experience
Essential
- Proven experience in a people management, workforce planning or service development and transformation role within health or social care settings.
- Evidence of continuing professional development relevant to the role
- Strong understanding of population health management, health inequalities implications, and the wider determinants of health.
- Experience of operational service management, including performance monitoring, governance, and workforce leadership.
- Highly developed relationship-building, facilitation, and negotiation skills, with the ability to navigate organisational complexity and influence at all levels.
- Experience working within or alongside primary care, with an understanding of PCNs, general practice, and community service delivery.
Person Specification
Skills and attributes
Essential
- Visionary, with the ability to inspire, energise, and bring people together around a shared purpose.
- Highly organised with ability to successfully operate, prioritise and deliver in a complex and politically sensitive environment.
- Data-driven, with analytical skills to use insights for decision-making and service improvement.
- Adaptable and resilient, comfortable working in a fast-paced, evolving environment.
- Committed to co-production, with a passion for involving patients, carers, and communities in shaping local services.
Qualifications
Essential
- Educated to Masters level or equivalent experience working at similar relevant area.
Experience
Essential
- Proven experience in a people management, workforce planning or service development and transformation role within health or social care settings.
- Evidence of continuing professional development relevant to the role
- Strong understanding of population health management, health inequalities implications, and the wider determinants of health.
- Experience of operational service management, including performance monitoring, governance, and workforce leadership.
- Highly developed relationship-building, facilitation, and negotiation skills, with the ability to navigate organisational complexity and influence at all levels.
- Experience working within or alongside primary care, with an understanding of PCNs, general practice, and community service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
