Job summary
Wateringbury Surgery is a friendly and innovative semi-rural
dispensing practice with a branch surgery in Larkfield. Our
patient list size is growing and we require two motivated and enthusiastic receptionists to join
and support team.
Two vacancies for 27 hours per week each.
Vacancy 1 Working Week:
Monday 08:00-13:00
Tuesday 08:00-18:00
Wednesday 08:00-18:00
Thursday 14:00-18:00
Vacancy 2 Working Week:
Monday 14:00-18:00
Tuesday 08:00-18:00
Wednesday 08:00-18:00
Friday 08:00-13:00
Clinical System: EMIS
Web
Salary: £11.51 You will be included in the NHS pension
scheme
4 weeks annual leave plus birthday leave.
DBS check will be required.
If you are a registered patient at the practice and you are
appointed you will be required to register to with another practice.
Main duties of the job
The purpose of the role is to:
Offer general assistance to the practice teamTo project a positive and friendly image to
patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice
Facilitate effective communication between
patients, members the primary health care team, secondary care and other
associated healthcare agencies
About us
Wateringbury Surgery is a three GP Partner practice supported by five salaried GPs, a nursing team of five, reception and admin staff and the dispensary.
We are part of the successful Malling PCN and share additional staff to support the practice i.e. Clinical Pharmacists, Paramedics, Social prescribers, Learning Disability Coordinator, Dementia Care Ordinator, Cancer care Coordinator.
Job description
Job responsibilities
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Assisting the Duty GP as Care Navigator with online Triage requests.
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Handing completed repeat prescriptions to patients, checking names and addresses
- Handing dispensed medication to patients, checking name and addresses and evidence of exemption, if relevant
-
- Collect all due prescriptions charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by patient
- Process patients change of address and alert the Practice Secretary of any patients moved out of the practice boundary
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipt
- Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Team Leader
Job description
Job responsibilities
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Assisting the Duty GP as Care Navigator with online Triage requests.
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Handing completed repeat prescriptions to patients, checking names and addresses
- Handing dispensed medication to patients, checking name and addresses and evidence of exemption, if relevant
-
- Collect all due prescriptions charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by patient
- Process patients change of address and alert the Practice Secretary of any patients moved out of the practice boundary
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipt
- Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Team Leader
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Clinical IT system user skills
Experience
Desirable
- Experience of working in a GP practice
- Experience of working in customer service role
Qualifications
Essential
- Good standard of general education
Desirable
- Customer Service qualification
- Care navigation qualification
Personal Attributes
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward Thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Punctual and committed to supporting the team effort
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Clinical IT system user skills
Experience
Desirable
- Experience of working in a GP practice
- Experience of working in customer service role
Qualifications
Essential
- Good standard of general education
Desirable
- Customer Service qualification
- Care navigation qualification
Personal Attributes
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward Thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Punctual and committed to supporting the team effort
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
