Job summary
With our fast growing practice list and new online triage system we are looking for an enthusiastic and motivated receptionist/administrator with excellent customer service skills to join our team.
The working hours are 34.5 hours per week. Please note the salary for this role is £20704.53 and not as shown under the pay heading. We would consider recruiting two candidates to share the 34.5 hours
Monday 08:00-18:00 (one hour unpaid lunchbreak)
Tuesday 14:00-18:00
Wednesday 14:00-18:00
Thursday 08:00-18:00 (one hour unpaid lunchbreak)
Friday 08:00-12:30
Flexibility to cover annual leave and sickness is essential.
Auto enrolment into the NHS pension
Four weeks annual plus bank holidays and an additional day for your birthday
Main duties of the job
Applicants will work as part of the reception team dealing with patients face to face and over the telephone. Promoting and assisting patients with our new online triage system Anima. Supporting the Duty GP as a Care Navigator.
Administrative tasks such as internal message tasks, emails, prescription requests.
About us
Wateringbury Surgery is a friendly and innovative semi-rural
dispensing practice with a branch surgery in Larkfield. We are a three partner
practice with five salaried GPs looking after a patient list of 10500. We
are a friendly, hard working, supportive and caring team with a recognised high standard of care and service
to our patients.
We are part of the successful Malling Primary Care Network which supports the practices with additional roles such as paramedics, physiotherapist, clinical pharmacists, social prescriber, Learning Disability Coordinator, Cancer Care Coordinator, Dementia Care Coordinator, Health Inequalities Team, Child and Adult Mental Health Practitioners and a Covid vaccination hub.
Job description
Job responsibilities
Job summary:
The purpose of the role is to:
Offer general assistance to the practice team
To project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Job responsibilities:
Reception
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Assisting the Duty GP as Care Navigator with online Triage requests.
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Handing completed repeat prescriptions to patients, checking names and addresses
- Handing dispensed medication to patients, checking name and addresses and evidence of exemption, if relevant
Job description
Job responsibilities
Job summary:
The purpose of the role is to:
Offer general assistance to the practice team
To project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Job responsibilities:
Reception
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Assisting the Duty GP as Care Navigator with online Triage requests.
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Handing completed repeat prescriptions to patients, checking names and addresses
- Handing dispensed medication to patients, checking name and addresses and evidence of exemption, if relevant
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Personal attributes
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Experience working with the general public
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Personal attributes
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Experience working with the general public
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
