Job summary
We have an exciting opportunity for a highly motivated
practice receptionist to join our team.
Previous GP Practice experience is not essential, and full
training will be given.
Working pattern and hours are flexible.
About Us
Peartree Medical Centre is an Outstanding CQC rated practice
and a runner up in the 'Healthwatch Network' awards. We are a team of 2 GP partners, 3 GPs, 2
Practice Nurses, a Nurse Associate, a pharmacist plus a team of 12 admin and
clerical staff members working alongside in-house PCN staff, with approximately
5400 patients. In partnership with our
patients, we aim to provide high quality flexible patient care sensitive to the
individual needs of all patients. Our
core values are to:
Recruit, support, train and empower caring staff
to deliver a high quality service.
Provide clear clinical and non-clinical
leadership so that staff have a consistent understanding of what is expected.
Be proud of what we do and how we can positively
impact on some of the most disadvantaged and vulnerable in our society.
Promote patient self-help and health education
through delivery of the practice's own education programmes or in direct
partnership with other agencies & sectors.
Share success and learn from poor outcomes.
Keep the patient at the forefront of our
thoughts.
Main duties of the job
Job Summary
To be responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
About us
Peartree Medical Centre is an Outstanding CQC rated practice
and a runner up in the 'Healthwatch Network' awards. We are a team of 2 GP partners, 3 GPs, 2
Practice Nurses, a Nurse Associate, a pharmacist plus a team of 12 admin and
clerical staff members working alongside in-house PCN staff, with approximately
5400 patients. In partnership with our
patients, we aim to provide high quality flexible patient care sensitive to the
individual needs of all patients. Our
core values are to:
Recruit, support, train and empower caring staff
to deliver a high quality service.
Provide clear clinical and non-clinical
leadership so that staff have a consistent understanding of what is expected.
Be proud of what we do and how we can positively
impact on some of the most disadvantaged and vulnerable in our society.
Promote patient self-help and health education
through delivery of the practice's own education programmes or in direct
partnership with other agencies & sectors.
Share success and learn from poor outcomes.
Keep the patient at the forefront of our
thoughts.
Job description
Job responsibilities
The following are the core
responsibilities of the Receptionist. There may be, on occasion, a requirement
to carry out other tasks. This will be dependent upon factors such as workload
and staffing levels:
Maintain
and monitor the practice appointment system
Process
personal, telephone and e-requests for appointments
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
Signpost
patients to the correct service
Initiating
contact with and responding to, requests from patients, team members and
external agencies
Code
data on the clinical IT system
Photocopy
documentation as required
Data
entry of new and temporary registrations and relevant patient information as
required
Input
data into patients healthcare records as necessary
Manage
all queries as necessary in an efficient manner
Carry
out system searches as requested
Maintain
a clean, tidy, effective working area always
Monitor
and maintain the reception area and notice boards
Support
all clinical staff with general tasks as requested
In addition to the primary responsibilities, Receptionist
may be requested to:
In addition to the primary responsibilities, Receptionist
may be requested to:
Support
administrative staff, providing cover during staff absences
Action
incoming emails and correspondence as necessary
Scan
patient related documentation and attach scanned documents to patients
healthcare records
Complete
opening and closing procedures in accordance with the duty rota
To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
Produce,
maintain and participate in the receptionist rota for lunch and out of hours
cover
Deputise
and support during periods of absence
Support
reception staff development, providing guidance and direction, ensuring staff
are up to date with mandatory training
Identify
and provide team training where required
Support
in producing and maintaining the duty rota
Support
the Practice Manager with all Patient Participation Group related matters
Support
the health promotion lead and display promotional material on the allocated
noticed boards and in the waiting room
Job description
Job responsibilities
The following are the core
responsibilities of the Receptionist. There may be, on occasion, a requirement
to carry out other tasks. This will be dependent upon factors such as workload
and staffing levels:
Maintain
and monitor the practice appointment system
Process
personal, telephone and e-requests for appointments
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
Signpost
patients to the correct service
Initiating
contact with and responding to, requests from patients, team members and
external agencies
Code
data on the clinical IT system
Photocopy
documentation as required
Data
entry of new and temporary registrations and relevant patient information as
required
Input
data into patients healthcare records as necessary
Manage
all queries as necessary in an efficient manner
Carry
out system searches as requested
Maintain
a clean, tidy, effective working area always
Monitor
and maintain the reception area and notice boards
Support
all clinical staff with general tasks as requested
In addition to the primary responsibilities, Receptionist
may be requested to:
In addition to the primary responsibilities, Receptionist
may be requested to:
Support
administrative staff, providing cover during staff absences
Action
incoming emails and correspondence as necessary
Scan
patient related documentation and attach scanned documents to patients
healthcare records
Complete
opening and closing procedures in accordance with the duty rota
To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
Produce,
maintain and participate in the receptionist rota for lunch and out of hours
cover
Deputise
and support during periods of absence
Support
reception staff development, providing guidance and direction, ensuring staff
are up to date with mandatory training
Identify
and provide team training where required
Support
in producing and maintaining the duty rota
Support
the Practice Manager with all Patient Participation Group related matters
Support
the health promotion lead and display promotional material on the allocated
noticed boards and in the waiting room
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- GCSE Mathematics and English (C or above)
Desirable
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Clinical IT system user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- GCSE Mathematics and English (C or above)
Desirable
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Clinical IT system user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
