Job summary
As one of our Care Co-ordinators, you will be responsible for
supporting the practice in delivering excellent patient care by effectively
co-ordinating different elements of care from multi-disciplinary teams within
and outside the practice.
We are currently seeking to recruit an additional Care
Co-ordinator to join our Proactive Care Team.
Working alongside our existing Care Coordinator team, Social Prescribing
Link Workers and Health & Wellbeing Coaches as well as our GPs and clinical
teams, you will coordinate care suited to the needs of individual patients.
If you share our values of collaboration, integrity, quality,
respect and wellbeing and are looking for a new challenge, we would love to
hear from you.
** Please note this is not a hands-on caring role **
Main duties of the job
Our successful candidate will have a busy and varied role
including service co-ordination, care planning for patients and providing
patient support. You will co-ordinate
multidisciplinary team meetings, liaise with clinical and non-clinical teams
within Holderness Health and across our partner agencies.
Acting as a key point of contact for patients, carers and
healthcare professionals, you will ensure that an individuals healthcare needs
are addressed in a joined-up way, ensuring that they receive the right care
from the right professional at the right time.
You will have excellent communication and negotiation skills and
be confident managing your own workload.
Our ideal candidate will have experience of working in a health or
social care setting and a deep understanding of patient care needs but we are
also interested in hearing from people from a wide range of backgrounds who can
demonstrate sound administrative skills and experience of delivering high
quality customer or patient care.
Contact with patients is predominantly via telephone, therefore
you must possess an excellent telephone manner.
About us
We are a large rural practice with approximately 34,000
patients. As a single-practice Primary
Care Network, we have a wonderful opportunity to transform care for our
patients. We operate from 7 locations
across Holderness and you must also be willing to travel between sites as
necessary.
Our hard-working and dedicated team includes 23 GPs, an extensive
multi-disciplinary team of healthcare professionals and a great patient
services team.
We offer a welcoming practice environment, 25 days annual leave
plus bank holidays, and the chance to be part
of the Proactive Care Team which we see as central to the future of care for
our most complex and vulnerable patients.
Holderness Health is a member of the NHS pension scheme, which is a defined benefit pension scheme which means you get a guaranteed level of benefit payable at retirement, which are based on your pensionable earnings throughout your career. As your employer we would contribute 14.38 per cent to the scheme and you would receive tax relief on all your pension contributions which are determined by your level of income but range between 5.1% and 13.5%. On joining the NHS Pension Scheme you'll also be automatically covered by life insurance, which offers a tax free lump sum worth twice your annual pensionable pay and is payable to anyone you nominate.
Please apply by submitting your CV. The closing date is 14th January
2024.
For an informal chat about the role, please contact Vikki Hogger.
Job description
Job responsibilities
Accountable to: Head of
Projects & Performance; Care Co-ordinator Team Leader
Reports to: Care Co-ordinator
Team Leader
Role Purpose:
To support the practice in
delivering excellent patient care by effectively co-ordinating different
elements of care from multi-disciplinary teams within and outside the practice
Service Co-ordination
Provide coordination and
navigation for patients and their carers across health and care services,
working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches,
and other primary care professionals
Co-ordinate the work of
healthcare professionals and non-clinical staff involved in the care of patients registered at
the practice
Co-ordinate MDT meetings,
collating information on patients requiring review and providing secretarial
and administrative support, and ensuring the completion of resulting actions
Act on communications from
hospitals, community services, mental health services and other providers
Facilitate inter-agency
communication to support the discharge and handover of patients between
different health and care settings
Support Lead GPs with the
administrative aspects of QOF (Quality Outcomes Framework)
Act as a single point of
contact for health professionals and patients within your remit
Active Care Planning
Work with GPs and other
primary care professionals to identify and manage patients
Work with defined cohorts of
patients, focusing on what matters to the person
Patient Support
Help people to manage their
health needs through answering queries, making appointments, booking tests and
arranging other reviews including long-term condition reviews
Ensuring that actions from
review meetings are progressed on behalf of patients
Provide patients with good
quality written or verbal information to support them in making choices about
their care
Proactively support patients
to participate in local and national screening programmes
Support patients in readiness
for shared decision-making conversations
Support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing
Assist people to access
self-management education courses, peer support or interventions that support
them in their health and wellbeing and increase their activation level
Identify and address safeguarding
concerns
Identify and support carers of
patients to ensure that they also look after their own wellbeing
Development Activity
Actively promote your role
within the practice and PCN
Raise awareness of shared
decision-making and support tools within the practice and how to identify
patients who may benefit from this approach
Contribute to tackling
inequalities in health and social care particularly regarding individuals with
long-term conditions and complex care needs
Support the development and
implementation of projects and initiatives aimed at improving care for patients
Reporting
Maintain accurate, effective
records of activity and produce reports as required
Provide agreed
performance/activity data
This
job description is intended to provide an outline of the key tasks and responsibilities
only. There may be other duties required of the post-holder commensurate with
the position. This description will be open to regular review and may be
amended to take into account development within the Practice. All members of
staff should be prepared to take on additional duties or relinquish existing
duties in order to maintain the efficient running of the Practice.
This
job description is intended as a basic guide to the scope and responsibilities
of the post and is not exhaustive. It will be subject to regular review and
amendment as necessary in consultation with the post holder.
Job description
Job responsibilities
Accountable to: Head of
Projects & Performance; Care Co-ordinator Team Leader
Reports to: Care Co-ordinator
Team Leader
Role Purpose:
To support the practice in
delivering excellent patient care by effectively co-ordinating different
elements of care from multi-disciplinary teams within and outside the practice
Service Co-ordination
Provide coordination and
navigation for patients and their carers across health and care services,
working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches,
and other primary care professionals
Co-ordinate the work of
healthcare professionals and non-clinical staff involved in the care of patients registered at
the practice
Co-ordinate MDT meetings,
collating information on patients requiring review and providing secretarial
and administrative support, and ensuring the completion of resulting actions
Act on communications from
hospitals, community services, mental health services and other providers
Facilitate inter-agency
communication to support the discharge and handover of patients between
different health and care settings
Support Lead GPs with the
administrative aspects of QOF (Quality Outcomes Framework)
Act as a single point of
contact for health professionals and patients within your remit
Active Care Planning
Work with GPs and other
primary care professionals to identify and manage patients
Work with defined cohorts of
patients, focusing on what matters to the person
Patient Support
Help people to manage their
health needs through answering queries, making appointments, booking tests and
arranging other reviews including long-term condition reviews
Ensuring that actions from
review meetings are progressed on behalf of patients
Provide patients with good
quality written or verbal information to support them in making choices about
their care
Proactively support patients
to participate in local and national screening programmes
Support patients in readiness
for shared decision-making conversations
Support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing
Assist people to access
self-management education courses, peer support or interventions that support
them in their health and wellbeing and increase their activation level
Identify and address safeguarding
concerns
Identify and support carers of
patients to ensure that they also look after their own wellbeing
Development Activity
Actively promote your role
within the practice and PCN
Raise awareness of shared
decision-making and support tools within the practice and how to identify
patients who may benefit from this approach
Contribute to tackling
inequalities in health and social care particularly regarding individuals with
long-term conditions and complex care needs
Support the development and
implementation of projects and initiatives aimed at improving care for patients
Reporting
Maintain accurate, effective
records of activity and produce reports as required
Provide agreed
performance/activity data
This
job description is intended to provide an outline of the key tasks and responsibilities
only. There may be other duties required of the post-holder commensurate with
the position. This description will be open to regular review and may be
amended to take into account development within the Practice. All members of
staff should be prepared to take on additional duties or relinquish existing
duties in order to maintain the efficient running of the Practice.
This
job description is intended as a basic guide to the scope and responsibilities
of the post and is not exhaustive. It will be subject to regular review and
amendment as necessary in consultation with the post holder.
Person Specification
Experience
Essential
- Experience of working in a busy and demanding environment
- Experience of delivering high quality customer or patient care
- Experience of general administration processes and record keeping
- Computer literate with an ability to use the required IT systems and Microsoft Office
- Excellent negotiation skills
- Excellent communication skills, both verbal and written, telephone and face to face
- Able to effectively manage own workload
- Able to meet deadlines, work under pressure and balance priorities
- Attention to detail ensuring a high level of accuracy
- Able to build and sustain relationships at all levels
Desirable
- Experience of working in a health or social care setting, ideally general practice
- Experience of EMIS clinical system
- Experience of recording notes/actions
- Understanding of patient care needs
- Knowledge of medical terminology
- An understanding and knowledge of the workings of the NHS
- Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty
Qualifications
Essential
- Good standard of general education (NVQ Level 2 or equivalent)
Desirable
- NVQ Level 3 or equivalent
Additional Criteria
Essential
- Emotionally resilient and able to flag personal support needs to management when required
- Committed to personal development
- Approachable and flexible
- Honest and reliable
- Sensitive to patients needs
- Ability and willingness to work across all Holderness Health sites
- Ability, willingness and self-motivation to work from home environment as and when required
Person Specification
Experience
Essential
- Experience of working in a busy and demanding environment
- Experience of delivering high quality customer or patient care
- Experience of general administration processes and record keeping
- Computer literate with an ability to use the required IT systems and Microsoft Office
- Excellent negotiation skills
- Excellent communication skills, both verbal and written, telephone and face to face
- Able to effectively manage own workload
- Able to meet deadlines, work under pressure and balance priorities
- Attention to detail ensuring a high level of accuracy
- Able to build and sustain relationships at all levels
Desirable
- Experience of working in a health or social care setting, ideally general practice
- Experience of EMIS clinical system
- Experience of recording notes/actions
- Understanding of patient care needs
- Knowledge of medical terminology
- An understanding and knowledge of the workings of the NHS
- Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty
Qualifications
Essential
- Good standard of general education (NVQ Level 2 or equivalent)
Desirable
- NVQ Level 3 or equivalent
Additional Criteria
Essential
- Emotionally resilient and able to flag personal support needs to management when required
- Committed to personal development
- Approachable and flexible
- Honest and reliable
- Sensitive to patients needs
- Ability and willingness to work across all Holderness Health sites
- Ability, willingness and self-motivation to work from home environment as and when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
