Job summary
Closing Date - 19th November 2025
Interview Date - 8th & 9th December 2025
As one of our Care Co-ordinators, you will be responsible for
supporting the practice in delivering excellent patient care by effectively
co-ordinating different elements of care from multi-disciplinary teams within
and outside the practice.
We are currently seeking to recruit an additional Care
Co-ordinator to join our Proactive Care Team.
Working alongside our existing Care Coordinator team, Social Prescribing
Link Workers and Health & Wellbeing Coaches as well as our GPs and clinical
teams, you will coordinate care suited to the needs of individual patients.
If you share our values of collaboration, integrity, quality,
respect and wellbeing and are looking for a new challenge, we would love to
hear from you.
** Please note this is not a hands-on caring role **
Main duties of the job
Our successful candidate will have a busy and varied role
including service co-ordination, care planning for patients and providing
patient support. You will co-ordinate
multidisciplinary team meetings, liaise with clinical and non-clinical teams
within Holderness Health and across our partner agencies.
Acting as a key point of contact for patients, carers and
healthcare professionals, you will ensure that an individuals healthcare needs
are addressed in a joined-up way, ensuring that they receive the right care
from the right professional at the right time.
You will have excellent communication and negotiation skills and
be confident managing your own workload.
Our ideal candidate will have experience of working in a health or
social care setting and a deep understanding of patient care needs but we are
also interested in hearing from people from a wide range of backgrounds who can
demonstrate sound administrative skills and experience of delivering high
quality customer or patient care.
Contact with patients is predominantly via telephone, therefore
you must possess an excellent telephone manner.
About us
We are a large rural practice with approximately 34,000
patients. As a single-practice Primary
Care Network, we have a wonderful opportunity to transform care for our
patients. We operate from 7 locations
across Holderness and you must also be willing to travel between sites as
necessary. However the role will be predominantly based on Hedon Road, Hull.
Our hard-working and dedicated team includes GPs, an extensive
multi-disciplinary team of healthcare professionals and a great patient
services team.
We offer a welcoming practice environment, 25 days annual leave
plus bank holidays, access to the NHS pension scheme and the chance to be part
of the Proactive Care Team which we see as central to the future of care for
our most complex and vulnerable patients.
Please apply by submitting your CV.
For an informal chat about the role, please contact Vikki Hogger (vikki.hogger@nhs.net) or
Heather Whitfield (heather.whitfield1@nhs.net).
Job description
Job responsibilities
Care
Co-ordinator
Job
Description
Accountable to: Head of Projects & Performance; Care
Co-ordinator Team Leader
Reports to: Care Co-ordinator Team Leader
Role Purpose:
To support the practice in delivering excellent
patient care by effectively co-ordinating different elements of care from
multi-disciplinary teams within and outside the practice
Service
Co-ordination
Provide coordination and navigation for patients
and their carers across health and care services, working closely with Social Prescribing
Link Workers, Health and Wellbeing Coaches, and other primary care
professionals
Co-ordinate the work of healthcare professionals
and non-clinical staff involved in the
care of patients registered at the practice
Co-ordinate MDT meetings, collating information
on patients requiring review and providing secretarial and administrative
support, and ensuring the completion of resulting actions
Act on communications from hospitals, community
services, mental health services and other providers
Facilitate inter-agency communication to support
the discharge and handover of patients between different health and care
settings
Support Lead GPs with the administrative aspects
of QOF (Quality Outcomes Framework)
Act as a single point of contact for health
professionals and patients within your remit
Active Care
Planning
Work with GPs and other primary care
professionals to identify and manage patients
Work with defined cohorts of patients, focusing
on what matters to the person
Patient Support
Help people to manage their health needs through
answering queries, making appointments, booking tests and arranging other
reviews including long-term condition reviews
Ensuring that actions from review meetings are
progressed on behalf of patients
Proactively support patients to participate in
local and national screening programmes
Support people to understand their level of
knowledge, skills and confidence
Assist people to access self-management
education courses, peer support or interventions that support them in their
health and wellbeing and increase their activation level
Identify and address safeguarding concerns
Identify and support carers of patients to
ensure that they also look after their own wellbeing
Development
Activity
Actively promote your role within the practice
and PCN
Contribute to tackling inequalities in health
and social care for example individuals with long-term conditions and complex
care needs
Support the development and implementation of
projects and initiatives aimed at improving care for patients
Reporting
Maintain accurate, effective records of activity
and produce reports as required
Provide agreed performance/activity data
This job description is
intended to provide an outline of the key tasks and responsibilities only.
There may be other duties required of the post-holder commensurate with the
position. This description will be open to regular review and may be amended to
take into account development within the Practice. All members of staff should
be prepared to take on additional duties or relinquish existing duties in order
to maintain the efficient running of the Practice.
This job description is
intended as a basic guide to the scope and responsibilities of the post and is
not exhaustive. It will be subject to regular review and amendment as necessary
in consultation with the post holder.
Job description
Job responsibilities
Care
Co-ordinator
Job
Description
Accountable to: Head of Projects & Performance; Care
Co-ordinator Team Leader
Reports to: Care Co-ordinator Team Leader
Role Purpose:
To support the practice in delivering excellent
patient care by effectively co-ordinating different elements of care from
multi-disciplinary teams within and outside the practice
Service
Co-ordination
Provide coordination and navigation for patients
and their carers across health and care services, working closely with Social Prescribing
Link Workers, Health and Wellbeing Coaches, and other primary care
professionals
Co-ordinate the work of healthcare professionals
and non-clinical staff involved in the
care of patients registered at the practice
Co-ordinate MDT meetings, collating information
on patients requiring review and providing secretarial and administrative
support, and ensuring the completion of resulting actions
Act on communications from hospitals, community
services, mental health services and other providers
Facilitate inter-agency communication to support
the discharge and handover of patients between different health and care
settings
Support Lead GPs with the administrative aspects
of QOF (Quality Outcomes Framework)
Act as a single point of contact for health
professionals and patients within your remit
Active Care
Planning
Work with GPs and other primary care
professionals to identify and manage patients
Work with defined cohorts of patients, focusing
on what matters to the person
Patient Support
Help people to manage their health needs through
answering queries, making appointments, booking tests and arranging other
reviews including long-term condition reviews
Ensuring that actions from review meetings are
progressed on behalf of patients
Proactively support patients to participate in
local and national screening programmes
Support people to understand their level of
knowledge, skills and confidence
Assist people to access self-management
education courses, peer support or interventions that support them in their
health and wellbeing and increase their activation level
Identify and address safeguarding concerns
Identify and support carers of patients to
ensure that they also look after their own wellbeing
Development
Activity
Actively promote your role within the practice
and PCN
Contribute to tackling inequalities in health
and social care for example individuals with long-term conditions and complex
care needs
Support the development and implementation of
projects and initiatives aimed at improving care for patients
Reporting
Maintain accurate, effective records of activity
and produce reports as required
Provide agreed performance/activity data
This job description is
intended to provide an outline of the key tasks and responsibilities only.
There may be other duties required of the post-holder commensurate with the
position. This description will be open to regular review and may be amended to
take into account development within the Practice. All members of staff should
be prepared to take on additional duties or relinquish existing duties in order
to maintain the efficient running of the Practice.
This job description is
intended as a basic guide to the scope and responsibilities of the post and is
not exhaustive. It will be subject to regular review and amendment as necessary
in consultation with the post holder.
Person Specification
Personal Qualities
Essential
- Emotionally resilient and able to flag personal support needs to management when required
- Committed to personal development
- Approachable and flexible
- Sensitive to patients needs
- Ability and willingness to work across all Holderness Health sites
- Self-motivated
Skills & Knowledge
Essential
- Computer literate with an ability to use the required IT systems and Microsoft Office
- Intermediate Excel skills
- Excellent organisation skills
- Excellent negotiation skills
- Excellent communication skills, both verbal and written
- Able to effectively manage own workload
- Able to meet deadlines, work under pressure and balance priorities
- Able to build and sustain relationships at all levels
- Attention to detail ensuring a high level of accuracy
Desirable
- Understanding of patient care needs
- Knowledge of medical terminology
- An understanding and knowledge of the workings of the NHS
- Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty
Experience
Essential
- Experience of working in a busy and demanding environment
- Experience of delivering high quality customer or patient care
- Experience of general administration processes and record keeping
Desirable
- Experience of working in a health or social care setting, ideally general practice
- Experience of SystmOne clinical system
- Experience of minute taking
Qualifications
Essential
- Good standard of general education (NVQ Level 2 or equivalent)
Desirable
- NVQ Level 3 or equivalent
Person Specification
Personal Qualities
Essential
- Emotionally resilient and able to flag personal support needs to management when required
- Committed to personal development
- Approachable and flexible
- Sensitive to patients needs
- Ability and willingness to work across all Holderness Health sites
- Self-motivated
Skills & Knowledge
Essential
- Computer literate with an ability to use the required IT systems and Microsoft Office
- Intermediate Excel skills
- Excellent organisation skills
- Excellent negotiation skills
- Excellent communication skills, both verbal and written
- Able to effectively manage own workload
- Able to meet deadlines, work under pressure and balance priorities
- Able to build and sustain relationships at all levels
- Attention to detail ensuring a high level of accuracy
Desirable
- Understanding of patient care needs
- Knowledge of medical terminology
- An understanding and knowledge of the workings of the NHS
- Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty
Experience
Essential
- Experience of working in a busy and demanding environment
- Experience of delivering high quality customer or patient care
- Experience of general administration processes and record keeping
Desirable
- Experience of working in a health or social care setting, ideally general practice
- Experience of SystmOne clinical system
- Experience of minute taking
Qualifications
Essential
- Good standard of general education (NVQ Level 2 or equivalent)
Desirable
- NVQ Level 3 or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
