Job responsibilities
Duties and Responsibilities:
The duties
and responsibilities to be undertaken by members of the administration team may
include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the dispensary manager, dependent on current and evolving workload
and staffing levels.
Dispensary
Respond
appropriately to patient needs, politely and efficiently by following the
appropriate Standard Operating Policies and Procedures, Dispensing Services
Quality Services (DSQS), Health & Safety regulations and legal and ethical
requirements.
To
work closely with dispensary colleagues to provide a comprehensive service to
patients, including, but not limited to, the ordering of repeat prescriptions,
acute prescriptions and requesting changes to medication to prescribing
clinicians.
To
deal with patient enquiries using a variety of methods to ensure strong
communication is maintained and queries are dealt with.
To collect prescription charges over
the telephone
To
assist the dispensary staff in ensuring that patients receive a text message on
completion of their medication being prepared.
To
liaise with external healthcare providers in respect of enquiries regarding
patient medication.
To
liaise with Doctors, Nurses, Community Staff and other authorised personnel in
respect of patient medication queries
Departmental
support
To
deal professionally with a range of enquiries from Partners, Managers, GPs,
staff and patients
To
work with a range of work procedures and practices which may require analysis
To
provide administrative support to other departments when required, maintaining
confidentiality where appropriate.
To
undertake any other additional duties appropriate to the post as requested by
the Partners or by management.
Confidentiality
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately
In
the performance of the duties outlined in this job description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information
from any source is to be regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & safety
You
will assist in promoting and maintaining their own and others health, safety
and security as defined in the practice health & safety policy, the
practice health & safety manual, and the practice infection control policy
and published procedures. This will include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised
Keeping
own work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job holders role
Undertaking
periodic infection control training (minimum annually)
Reporting
potential risks identified
Demonstrate due regard for safeguarding and promoting the
welfare of children.
Equality
and diversity
You will
support the equality, diversity and rights of patients, carers and colleagues,
to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional
development
You will
participate in any training programme implemented by the practice as part of
this employment, with such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Responsible
for undertaking own mandatory training as per practice policy
Quality
You will
strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication
You should recognise the importance of effective
communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond accordingly
Contribution
to the implementation of services
You will:
Apply
practice policies, standards, and guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
Participate
in audit where appropriate
