Job summary
We are looking for a hard working and customer focused Care Navigator and experienced Correspondence Management clerk to join our friendly practice family.
Candidates must be able to work in a highly demanding fast paced environment and work well under pressure.
This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships.
Main duties of the job
Care Navigation involves daily face to face contact with patients, arranging of appointments and follow up of patient related tasks.
The aim of the role is to support and navigate patients to the most appropriate care for their needs.
Candidates must have excellent communication and computer literacy skills are essential.
Managing clinical correspondence received by the practice. Including readcoding into patient records.
About us
Well organised GMS Practice, rated good in CQC
inspection , located in Hucknall providing high quality & innovative care
6 GP partners, 2 Salaried GP's, 6 Practice Nurses, 4 HCAs & 24
Admin Staff
Large GP Registrar & F2 training practice
16500 List size
SystmOne
We offer:
- Competitive rates of pay
- Access to the NHS pension scheme - employer contribution of 14.38%
- Competitive annual leave allowance
- High quality training
- Continued Professional Development opportunities
- A supportive team
- Experienced support staff
- The opportunity to be involved in practice development
Previous applicants are asked not reapply.
If you require any additional information, please
contact Joanne Hicken, Practice Manager or Maria Jenkins, Office Manager on
0115 9633676 or at joanne.hicken@nhs.net
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
Care Navigator
- Receiving patients consulting with members of practice team
- Be able to cover all reception positions as necessary
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Correspondence Management
- Scanning correspondence onto the clinical system following agreed protocols
- Identify the correspondence and readcode into the patient records accurately
- Complete correspondence management document tasks accurately and in a timely manner
- Action any Subject Access Requests (SARs) by using the iGPR system
- Working closely with the Data Quality and reception team
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
Care Navigator
- Receiving patients consulting with members of practice team
- Be able to cover all reception positions as necessary
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Correspondence Management
- Scanning correspondence onto the clinical system following agreed protocols
- Identify the correspondence and readcode into the patient records accurately
- Complete correspondence management document tasks accurately and in a timely manner
- Action any Subject Access Requests (SARs) by using the iGPR system
- Working closely with the Data Quality and reception team
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
- Previous GP practice experience
Desirable
- Experienced GP receptionist
- Experienced in Correspondence Management (Scanning)
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
- Previous GP practice experience
Desirable
- Experienced GP receptionist
- Experienced in Correspondence Management (Scanning)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
