Job summary
We are looking for a hard working and customer focused Care Navigator to join our friendly practice family.
Candidates must be able to work in a highly demanding fast paced environment and work well under pressure.
This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships.
Main duties of the job
Care Navigation involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks.
The aim of the role is to support and navigate patients to the most appropriate care for their needs.
Candidates must have excellent communication and computer literacy skills are essential.
About us
Well organised GMS Practice, rated good in CQC
inspection , located in Hucknall providing high quality & innovative care
6 GP partners, 6 Practice Nurses, 4 HCAs & 24
Admin Staff
GP Registrar & F2 training practice
16000 List size
SystmOne
We offer:
- Competitive rates of pay
- Access to the NHS pension scheme - employer contribution of 14.38%
- Competitive annual leave allowance
- High quality training
- Continued Professional Development opportunities
- A supportive team
- Experienced support staff
- The opportunity to be involved in practice development
Previous applicants are asked not reapply.
If you require any additional information, please
contact Joanne Hicken, Practice Manager or Maria Jenkins, Office Manager on
0115 9633676 or at joanne.hicken@nhs.net
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Open mail and send to appropriate designation i.e. scanning
- Maintain filing systems in effective and efficient order
- Fax and photocopy as requested
- Put new patients notes in chronological order
(see protocol)
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking
names and address
- Be able to cover all reception positions as necessary
- Advise patients of any charges payable for non PMS services, accept
payments and issue receipts
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Action special requests to out of hours service
- Pass on outstanding issues to colleagues coming on duty
- Report computer breakdowns to the IT lead or Health informatics
helpdesk
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
- Follow new guidelines for requesting a
District Nurse- all referrals to be rang through to SPA.
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Telephone
- Have working knowledge of telephone, during and after hours.
- Take messages and pass them on in a timely
manner if appropriate
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Open mail and send to appropriate designation i.e. scanning
- Maintain filing systems in effective and efficient order
- Fax and photocopy as requested
- Put new patients notes in chronological order
(see protocol)
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking
names and address
- Be able to cover all reception positions as necessary
- Advise patients of any charges payable for non PMS services, accept
payments and issue receipts
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Action special requests to out of hours service
- Pass on outstanding issues to colleagues coming on duty
- Report computer breakdowns to the IT lead or Health informatics
helpdesk
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
- Follow new guidelines for requesting a
District Nurse- all referrals to be rang through to SPA.
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Telephone
- Have working knowledge of telephone, during and after hours.
- Take messages and pass them on in a timely
manner if appropriate
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
Desirable
- Experienced GP receptionist
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
Desirable
- Experienced GP receptionist
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
