Job summary
The post holder will be
responsible for the accurate and timely management of patient enquires.Call handling, answer enquiries, arrange appointments along with
general queries. The post holder is responsible in providing a professional front of
house service
Main duties of the job
You will be an integral part of our reception and admin team. Providing a professional reception service to our patients. You will make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
About us
Kings Medical Practice has a great opportunity for an admin and reception manager to join our forward -thinking training practice, in Normanton, just off the M62 corridor.
Our large modern building was personally designed with the intention of hosting all services at one site, for the benefit of patients and our staff and includes 24 fully air-conditioned consulting rooms, an operating theatre, education suite along with ultrasound, dermatology, neurosurgery, podiatry, community nursing and an NHS dentist.
We are focused on promoting work-life balance for our staff to innovative role development and unique technological investment.
Our extensive pharmacy team lead on all medication activity including acute and repeat prescribing, reconciliation of medication, SMRs, promoting eRD and all quality initiatives.
We have invested in our acute and emergency response service and now have a dedicated multidisciplinary team of ANPs, PAs, and GPA supporting the GP.
The culture of training is a core identity of the Practice and manifests across the MDT. Development is actively encouraged with a strong ethos of growing our own.
Job description
Job responsibilities
To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
Ensure data is entered accurately into clinical systems.
Access and read patient case notes where the content can be distressing.
Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.
To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery
Calculating of blood pressure readings and action appropriately
Collect payments from patients for non-NHS services
Scanning of letters and actioning appropriately
Management of specimens
Assisting with QOF work and any other initiatives run by the practice.
Job description
Job responsibilities
To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
Ensure data is entered accurately into clinical systems.
Access and read patient case notes where the content can be distressing.
Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.
To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery
Calculating of blood pressure readings and action appropriately
Collect payments from patients for non-NHS services
Scanning of letters and actioning appropriately
Management of specimens
Assisting with QOF work and any other initiatives run by the practice.
Person Specification
Qualifications
Essential
- GCSE x 4 grade C or above or equivalent experience
Desirable
- European Computer Driving Licence (ECDL)
- RSA 2/3
Personal Attributes
Essential
- Effective Team player.
- A flexible approach to working hours.
- Adaptable to change.
Knowledge and Skills
Essential
- Knowledge of the importance of confidentiality
- Able to use basic Microsoft applications i.e. word, excel.
- Good levels of numeracy and literacy skills.
- Ability to extract information from source records and translate into different electronic formats.
- Ability to work to a high degree of accuracy and attention to detail.
- Excellent interpersonal communication skills, written and verbal.
- Ability to work on own initiative to prioritise workload
Experience
Essential
- General office duties.
- Experience of decision making by own initiative and liaising with colleagues.
Desirable
- Experience of Coding practices
- Primary Care experience
- Worked in a health care environment.
Person Specification
Qualifications
Essential
- GCSE x 4 grade C or above or equivalent experience
Desirable
- European Computer Driving Licence (ECDL)
- RSA 2/3
Personal Attributes
Essential
- Effective Team player.
- A flexible approach to working hours.
- Adaptable to change.
Knowledge and Skills
Essential
- Knowledge of the importance of confidentiality
- Able to use basic Microsoft applications i.e. word, excel.
- Good levels of numeracy and literacy skills.
- Ability to extract information from source records and translate into different electronic formats.
- Ability to work to a high degree of accuracy and attention to detail.
- Excellent interpersonal communication skills, written and verbal.
- Ability to work on own initiative to prioritise workload
Experience
Essential
- General office duties.
- Experience of decision making by own initiative and liaising with colleagues.
Desirable
- Experience of Coding practices
- Primary Care experience
- Worked in a health care environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
