Job responsibilities
Job Description - Receptionist/Care Navigator
Responsible To: Practice Manager
Hours: 15 per week
Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general
assistance to the Practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
Provide holiday
and sickness cover when required.
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice
procedures.
- To work in accordance of written protocols
- Filing post in medical records
- Photocopy as requested
Reception
- Receiving patients consulting with members of
Practice team
- Handing completed repeat prescriptions to
patient and checking names and address.
- Be able to cover all reception position as
necessary
Appointments
- Process appointment requests for today future
appointments from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients computer data
entry and medical records.
- Process patients change of address computer
data and medical records (have knowledge of Practice area.
- Process repeat prescription request in
accordance with Practice guidelines.
Telephone
- Have working knowledge of telephone system,
during and after hours.
Other Tasks
- Ensure building security have thorough
knowledge of doors/windows/alarm.
- Make tea/coffee for colleagues
- Any other tasks allocated by supervisor or manager
- To carry out training as necessary
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, Practice staff and
other healthcare workers. They may
also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers, colleagues,
other healthcare workers or the business of the Practice may only be
divulged to authorised persons in accordance with the Practice policies
and procedures relating to confidentiality and the protection of personal
and sensitive data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policy and the practice Infection
Control policy and published procedures. This will include:
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use of
training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
- Actively reporting of
health and safety hazards and infection hazards immediately when
recognised
- Keeping own work areas
and general / patient areas generally clean, assisting in the maintenance
of general standards of cleanliness consistent with the scope of the job
holders role
- Undertaking periodic
infection control training (minimum annually)
- Reporting potential risks
identified
Equality and
Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with Practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
Development:
The post-holder will participate in any training
programme implemented by the Practice as part of this employment, such training
to include:
- Participation in an annual individual performance review, including
taking responsibility for maintaining a record of own personal and/or
professional development
- Taking responsibility for own development, learning and performance
and demonstrating skills and activities to others who are undertaking
similar work
Quality:
The post-holder will strive to maintain quality
within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet patients
needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication
and respond accordingly
Contribution to
the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Participate in audit where appropriate
