Patient Services Team Member

Amicus Health

Information:

This job is now closed

Job summary

Due to a recent merger of Mid Devon Medical Practice and Amicus Health, an exciting opportunity has arisen for an additional member of our Patient Services Team at Clare House Surgery, Tiverton.

Although experience within healthcare would be an advantage, team players with a can-do attitude and great customer service skills are most important as training will be provided.

We are recruiting for up to 36 hours per week but working hours/pattern are negotiable for the right candidate. The surgery is open Monday-Friday 8.30am to 6.30pm. Flexibility to support periods of increased demand, including covering annual leave and sickness, would be required.

Previous applicants need not apply.

Main duties of the job

Duties include, but are not limited to, working on the Reception desk to assist patients face to face, taking telephone enquiries and bookings, and working with the clinical teams to ensure patient care is at the heart of all we do.

About us

Amicus Health is a thriving practice with five sites located in the picturesque Mid Devon area covering Clare House, Bampton, Witheridge, Morchard Bishop and Cheriton Fitzpaine surgeries. We deliver excellent primary care to over 23,000 patients thanks to our multidisciplinary clinical team of GPs, pharmacists, advanced nurse practitioners, paramedics, practice nurses, health care assistants and a strong administrative function.

We provide fruit, tea and coffee for all staff and foster team spirit with annual summer and Christmas parties, yoga, walking groups and appreciation postcards. Other benefits include a Cycle to Work Scheme.

Date posted

10 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1621-24-0013

Job locations

Clare House Surgery

Newport Street

Tiverton

Devon

EX16 6NJ


Job description

Job responsibilities

Responsibilities:

  • Greet patients, families and other visitors.
  • Answer phones, type and distribute correspondence and emails.
  • Respond to online requests and queries from patients.
  • Inform providers of new patient information.
  • Schedule patient appointments.
  • Inform patients of test results and treatment options.
  • Communicate with physicians on behalf of patients.

Job description

Job responsibilities

Responsibilities:

  • Greet patients, families and other visitors.
  • Answer phones, type and distribute correspondence and emails.
  • Respond to online requests and queries from patients.
  • Inform providers of new patient information.
  • Schedule patient appointments.
  • Inform patients of test results and treatment options.
  • Communicate with physicians on behalf of patients.

Person Specification

Experience

Essential

  • Customer service experience (1 year)
  • Administrative experience (1 year)

Desirable criteria

Desirable

  • Language - English
  • Driving licence

Qualifications

Desirable

  • GCSE or equivalent
Person Specification

Experience

Essential

  • Customer service experience (1 year)
  • Administrative experience (1 year)

Desirable criteria

Desirable

  • Language - English
  • Driving licence

Qualifications

Desirable

  • GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Amicus Health

Address

Clare House Surgery

Newport Street

Tiverton

Devon

EX16 6NJ


Employer's website

https://www.amicushealth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Amicus Health

Address

Clare House Surgery

Newport Street

Tiverton

Devon

EX16 6NJ


Employer's website

https://www.amicushealth.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Practice Manager

Kensa Harris

kensa.harris4@nhs.net

01884234854

Date posted

10 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1621-24-0013

Job locations

Clare House Surgery

Newport Street

Tiverton

Devon

EX16 6NJ


Privacy notice

Amicus Health's privacy notice (opens in a new tab)