Job summary
Maternity leave cover - A fabulous opportunity has arisen for someone to join our reception team.
The position is for 3 days per week, working on a Monday, Wednesday and Thursday between the hours of 08.00 and 18.30.
This role is to join our Practice Reception Team. We are a very busy practice who are committed to delivering a high-quality service to our patients. The work requires accurate and precise processing skills, and someone who is hard working, able to work both independently and within a team.
The post is subject to a Disclosure Barring Service check.
Main duties of the job
Our receptionists provide a reception service for all patients including: appointment bookings, prescription requests & other queries.
Process personal, telephone and e-requests for appointments.
Signpost patients to the correct clinician / service.
You will provide a meet & greet service for external visitors to the Practice. To act as the central point of contact for patients, the distribution of information, messages and queries for the clinical team.
A big part of the role is to receive & process incoming telephone calls to the practice in a timely manner.
Undertake tasks as requested. Issue repeat & acute prescriptions if required following practice protocols.
Input data into patients' healthcare records as necessary.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ General Manager.
About us
Parbold surgery is a friendly busy training practice looking after around 7,000 patients based in our catchment area.
Our practice team includes 5 GP partners, GP registrars, Advanced Care Practitioner, Practice Nurse, Health Care Assistants, Clinical Pharmacist, First Contact Physiotherapist and a large admin and reception team.
Benefits:
NHS Pension
Free Car Parking
Training and development for staff
Team social events throughout the year
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Ensure an effective and efficient reception service is
provided to patients and any other visitors to the practice
b.
Deal with all general enquiries
c.
Process appointment requests for today/future from
patients by telephone and in person and process requests for home visits
d.
Process all medication requests received by telephone, in
person, email and online and deal with any medication queries
e.
Ensure all patients/callers are directed to the
appropriate healthcare professional
f.
Using your own judgement and communication skills, ensure
that patients with no prior appointment but who need an urgent consultation
are seen in a logical and non-disruptive manner
g.
Explain practice arrangements and formal requirements to
new patients and ensure procedures are completed
h.
Receive and make telephone calls as required. Transfer calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery
i.
Advise patients of relevant charges for private (non-General
Medical Services), accept payment and issue receipts
j.
Enter patient information on the clinical system (EMIS)
as required
k.
Answer incoming phone calls, transferring calls or
dealing with the callers request appropriately
l.
Support all clinical staff with general administrative
tasks as requested
m.
Complete opening and closing procedures in accordance
with the duty rota
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Ensure an effective and efficient reception service is
provided to patients and any other visitors to the practice
b.
Deal with all general enquiries
c.
Process appointment requests for today/future from
patients by telephone and in person and process requests for home visits
d.
Process all medication requests received by telephone, in
person, email and online and deal with any medication queries
e.
Ensure all patients/callers are directed to the
appropriate healthcare professional
f.
Using your own judgement and communication skills, ensure
that patients with no prior appointment but who need an urgent consultation
are seen in a logical and non-disruptive manner
g.
Explain practice arrangements and formal requirements to
new patients and ensure procedures are completed
h.
Receive and make telephone calls as required. Transfer calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery
i.
Advise patients of relevant charges for private (non-General
Medical Services), accept payment and issue receipts
j.
Enter patient information on the clinical system (EMIS)
as required
k.
Answer incoming phone calls, transferring calls or
dealing with the callers request appropriately
l.
Support all clinical staff with general administrative
tasks as requested
m.
Complete opening and closing procedures in accordance
with the duty rota
Person Specification
Experience
Essential
- Excellent communication skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Microsoft Office and Outlook
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Docman user skills
Other
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to help cover holidays / sickness (if needed)
- Disclosure Barring Service (DBS) check or willingness to undertake one before taking up the post
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Person Specification
Experience
Essential
- Excellent communication skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Microsoft Office and Outlook
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Docman user skills
Other
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to help cover holidays / sickness (if needed)
- Disclosure Barring Service (DBS) check or willingness to undertake one before taking up the post
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.