Job responsibilities
1. Strategy and Leadership
- Work with the Leadership Team to further develop, plan and implement the PCN vision and strategy
- Liaise with the board to provide strategic leadership for workforce development, the implementation of strategic plans and service changes, leading and supporting quality improvement and performance
- Influencing, leading and supporting the development of excellent relationships across the network and with wider stakeholders to enable collaboration, including health and social care, patients, Healthwatch, the voluntary sector and other partners
- Take an active role in the development and embedding of the Company culture, values and reputation as providers and commissioners of high-quality services for patients
2. Governance, standards and processes
Maintain and monitor robust governance arrangements
Develop, implement and maintain PCN policies and procedures
Maintain a consistent overview of activities and manage risk
Develop, measure and report on PCN performance
Conduct regular reviews with PCN staff and service providers; highlight areas for improvement, facilitate discussions on topics that may affect the successful implementation of the contract/ services projects and achievement of KPIs and Quality Improvement Indicators
To maintain a high calibre of understanding with national polices relating to the PCN DES
3. Project Management
Work closely with the PCN Directors, DTL, Practice Managers and admin co-ordinator to develop quality improvement and performance in line with PCN objectives.
Act as the point of contact for Practice Managers (PMs) with regard to delivery of PCN projects/schemes. Liaise and work with different practices on all projects as required
Implement and maintain an effective project monitoring process
Prepare PCN documentation and create reports for a variety of audiences, tailoring the content to the audience and message
Researching, developing and delivering the targets for the Primary Care Network (PCN)
Be proactive in the design, implementation and monitoring of PCN projects and initiatives
Collate, analyse and present progress against performance indicators
Ensure that all activities are monitored and evaluated
Identification, bidding and report writing of funding opportunities
4. Human Resources & Staff Management
Lead on the recruitment, selection and induction of new staff
Develop and maintain HR and training policies
Develop strong relationships between all PCN staff and practice staff
Ensure systems in place to undertake performance management and appraisals
Deal with grievance and disciplinary matters and accelerate to the Leadership Team as required
Sickness and absence management
5. Management of Financial Resources currently with Practice Managers
To be responsible for the effective management of PCN finances working with the Leadership Team, member practices and Accountant to plan effective and transparent budgetary control and process
Provide regular financial reports to the Leadership Team and member practices
Ensure financial risks are recognised and appropriate action taken
Management of the PCN Bank account -assist with the planning and monitoring of income and cash flow to ensure that income is maximised, that funds are available as required
Management of invoicing for services, claims and funding awarded to the PCN
Monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN
Ensure that all claims are submitted in good time and payment made and received
Accurate financial record keeping and preparation of accounts for the financial year end
6. Communication
Develop and implement the PCN Communication Plan
Nurture and maintain close working relationships with Practice Managers and the wider practice teams as appropriate
Use high level communication skills to raise awareness of PCN objectives and developments
Contribute to communication documentation to inform the Leadership Team of activities and progress
Participate in relevant internal and external working group, providing governance advice and expertise
Ensure lessons learnt are shared across the network
Build and maintain good working relationships with National Health Service England, Cheshire West Integrated Care Partnership, Clinical Commissioning Group and community organisations
7. Information Management and Technology
Ensure compliance with GDPR and FOI along with other relevant legislation and professional information management standards including those required by Company House and CQC.
8. In addition to the primary responsibilities, the PCN Operations Manager may be requested to:
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
Duties may vary from time to time without changing the general character of the post or the level of responsibility
There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level