Job responsibilities
1. Strategy and Leadership
- Clarify objectives and priorities for network delivery in line with operational capacity, financial parameters and contract requirements.
- Ensure that both the operational and digital transformation is embedded in and aligned with the Integrated Care Board and national strategies.
- Work with the PCN Board to lead and further develop, plan and implement the PCN vision and strategy, including a robust digital infrastructure.
- Liaise with the PCN board to provide strategic leadership for workforce development, the implementation of strategic plans and service changes, leading and supporting quality improvement and performance.
- Promote the engagement of all PCN practices and act as an ambassador for the network.
- Proactively build relationships with system leaders to help influence proactive and new models of care.
- Commission and provide on-going contract management for services on behalf of the network.
- Provide and build upon key performance management data, as appropriate.
- Take an active role in the development and embedding of the PCN values and reputation as providers and commissioners of high-quality services for patients.
- Use business intelligence tools to aid data-driven decisions.
2. Operations
To provide oversight and accountability to the delivery of PCN contracts and specifications.
- Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services.
- Identify and record risks and issues and develop contingency plans with Network Leads.
- Ensure all relevant national strategies, policies, targets and frameworks are fully implemented.
- Support recruitment, induction, and training of new PCN staff.
- Collate feedback / analysis data on behalf of the PCN to report to the ICB / Place and other organisations as required.
- Drive continuous improvement across the PCN, acting as a point of expertise.
- Lead the implementation and management of network-based projects.
Chair, manage and co-ordinate PCN Board meetings.
Engage with the PCN Patient Champion group to help design and improve services.
3. Governance, standards, and processes
Maintain and monitor robust governance arrangements including the Network Agreement and Data Control and Sharing Agreements.
Develop, implement, and maintain PCN policies and procedures: working with the Practice Managers to standardising processes when required across member practices.
Service redesign and process mapping to support service delivery.
Maintain a consistent overview of activities and manage risk.
Develop, measure and report on PCN performance.
Identify Quality Improvement projects to deliver on the PCN priorities.
Support the PCN Business Manager and Practice Managers in conducting regular reviews with PCN staff and service providers. Highlight areas for improvement, facilitate discussions on topics that may affect the successful implementation of the contract / services projects and achievement of KPIs and
Quality Improvement Indicators.
To maintain a high calibre of understanding with national polices relating to the PCN DES.
Ensure compliance with GDPR and FOI along with other relevant legislation and professional information management standards including those required by Company House and CQC when required.
4. Finance
To support the PCN Business Manager with the collation of financial information, compiling and presenting financial reports.
Ensure financial risks are recognised and appropriate action taken.
To monitor and check the accuracy of the submissions for the DES and contractual requirements.
To ensure the PCNs physical and financial resources are managed and maintained for maximum effectiveness.
5. Digital Infrastructure
- Take a data-driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
- Improve adoption of new technology to enhance patient access and experience and increase PCN productivity.
- Review and improve the PCNs digital maturity.
- Use data, and improve data quality, to understand demand, capacity and activity.
- Drive improvements in patient experience of access, operational efficiency and staff experience at work.
- Support population health management, improvements in care quality and PCN operational efficiency.
6. Human Resources:
Develop strong relationships between all PCN staff and practice staff.
Support the PCN Business manager and Practice Managers on the recruitment, selection, and induction of new PCN staff.
Ensure systems in place to undertake performance management and appraisals.
Deal with grievance and disciplinary matters and accelerate to the Practice Management Team as required.
Robust sickness and absence management of PCN staff.
Provide line management to both the PCN Business Manager and administrator.
7. Relationship Management
- To foster a culture of collaboration and promote learning to drive continuous improvement.
- To work as a flexible member of the PCN, providing support to other team members when necessary.
- Develop and deliver a communication plan using a wide variety of channels.
- To take an active role in the development and embedding of the PCN's culture, values and reputation.
- To represent the network at external meetings.
In addition to the primary responsibilities, the PCN Transformation Manager and Digital Lead may be requested to:
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time without changing the general character of the post or the level of responsibility.
There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.