Job responsibilities
Job Title: Medical
Receptionist
Main
purpose of the post: Part of a
team responsible for the reception/administration in a 3 GP partner practice.
Responsible
to: Assistant
Practice Manager
The purpose of the role is
to:
Offer general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Reception Duties
Greeting and directing patients
Making appointments
Accepting repeat prescription requests
Accepting and returning completed forms e.g.
hospital admission, private
health insurance etc
Checking if a fee is payable and informing
patient of any charge
Accepting new patients, temporary residents and
patients requiring
emergency treatment
Providing information and handling any problems
or complaints. (Anything
that cannot be resolved swiftly should
be referred to the Practice Manager)
Telephone Duties
Making
appointments
Taking
requests for visits
Giving
results of tests
Taking
messages and recording them
Telephoning
hospitals at doctors request, for test results
Ordering
ambulances, both routine and emergency
Making
appointments and taking messages for other health care professionals using the
Medical Centre
Computer Duties
Making
appointments
Continual
updating of patient details
Entering
new patients
Other Duties
Opening
premises, restoring telephone service, stocking and organising doctors
consulting rooms
Printing
medical records for home visits.
Filing
of medical records, hospital letters and reports
Maintain
supplies of stationery and prescriptions and order as necessary
Leave
reception and waiting rooms tidy and ready for incoming colleagues
Tidy
doctors consulting rooms before and after surgeries, ensuring that all
prescriptions are locked away
Check
heating, set answering machine, check windows are locked and fire doors closed,
and lock up premises
Any
other reasonable duties, which may be required when, requested by general
practitioners or practice manager
Confidentiality
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately
In the performance of the duties outlined in
this Job Description, the post-
holder may have access to
confidential information relating to patients and
their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers
or the business
of the practice may only be divulged to authorised persons in accordance with
the practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data.
Health & Safety:
The post-holder
will assist in promoting and maintaining their own and others health, safety
and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the
workplace according to practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Making effective use of training to update
knowledge and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
All practice staff should be
aware of their responsibilities under the Health and Safety at Work Act (1974).
All duties mentioned above are
shared with other members of the reception staff.
This job description will be
subject to periodic review and amendment in consultation with the post holder.
Regular staff meetings are held
and in-service training will be given.