Patient Support ADMINISTRATOR (SARS and Private work)

Job summary

About the role: We are looking for Patient Support ADMINISTRATOR to join a small but highly effective team. Working collaboratively within the Patient Support Administrator Team, you will share responsibility for a broad range of administrative duties and actively contribute to improving team performance through reflection and constructive suggestions. Tasks will vary daily based on workload, targets, staffing levels and team skill mix as well as changing in line with organisational needs.

Main duties of the job

You will provide general support to the practice team and ensuring a positive, professional, and welcoming experience for patients and visitors, whether in person, over the phone or through electronic communication. This role is expected to be based predominately at Lisson Grove however the postholder may be expected to work at our Woolwell site or any site within our PCN or related businesses.

Please see our website for full Job Description and Person Specification.

Initially, around a third of this role will be doing standard Administrator work and around two thirds will be dedicated to working closely with the Deputy Practice Manager to design and implement a new system and processes for managing Subject Access Requests, private and non-NHS work. Once established, responsibility for this work will be shared across the wider team. The post holder will then transition into a more balanced role, taking on an equitable share of the teams core responsibilities.

Hours: This is a permanent position offering 27 hours per week. We are flexible with how these hours are distributed across 3, 4, or 5 days, however Wednesday and Friday working is essential.

About us

Lisson Grove & Woolwell Medical Centres are a well-established, busy and growing GP Practice operating from two surgeries and wider PCN with a friendly and supportive team of 40+ staff. (GP Partners, Clinical and Admin and Patient Support teams) serving 14K patients.