Job summary
We are seeking a professional, reliable, and patient-focused Receptionist to join our busy GP practice. This is a key front-of-house role, providing an efficient and courteous service to patients while supporting the wider clinical and administrative teams.
The successful candidate will be organised, resilient, and able to work confidently with IT systems in a fast-paced, confidential healthcare environment.
Main duties of the job
This role is central to the smooth day-to-day running of the practice and to ensuring patients receive a professional and efficient service. The post holder will provide a welcoming and responsive first point of contact for patients, managing a high volume of enquiries both in person and by telephone.
The role involves coordinating appointments, supporting access to clinical services, and ensuring patient requests are handled accurately and in a timely manner. The post holder will work closely with clinicians and colleagues across the practice to support effective service delivery, using clinical and administrative IT systems confidently as part of their daily work.
A key aspect of the role is managing sensitive information appropriately and handling a wide range of patient interactions with discretion, empathy, and professionalism. The post holder must be able to remain calm under pressure, prioritise tasks effectively, and contribute positively to a busy team environment while maintaining high standards of confidentiality and patient care.
About us
We are a well-established GP practice providing primary medical services to our local patient population. The practice is committed to delivering safe, high-quality, and patient-centred care within a busy and evolving primary care environment.
Our multidisciplinary team includes GPs, nurses, healthcare assistants, and administrative and management staff who work collaboratively to support effective service delivery. We place strong emphasis on professionalism, confidentiality, continuous improvement, and the appropriate use of digital systems to enhance patient access and efficiency.
The practice values staff development, clear processes, and a supportive working culture, ensuring patients receive a consistent and reliable service while staff are supported to work effectively and develop within their roles.
Job description
Job responsibilities
Act as the first point of contact for patients attending the practice, by telephone and in person
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Receive, assess, and respond to patient enquiries in a courteous and professional manner
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Book, amend, and cancel appointments in line with practice protocols
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Support access to services by signposting patients appropriately
Process prescription requests and associated queries in accordance with practice procedures
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Maintain accurate and up-to-date patient records using clinical IT systems
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Use multiple IT systems confidently and efficiently, including clinical and communication platforms
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Manage incoming and outgoing correspondence and documentation as required
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Support clinicians with administrative tasks to enable effective clinical care
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Follow agreed processes for test results, letters, and clinical communications where applicable
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Maintain strict confidentiality and comply with data protection and information governance requirements
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Adhere to all practice policies, procedures, and standard operating protocols
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Contribute to a safe working environment by following health and safety guidance
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Work collaboratively with colleagues across the practice to support service delivery
-
Support service pressures during busy periods and provide cover where required
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Participate in training, team meetings, and service development activities
Job description
Job responsibilities
Act as the first point of contact for patients attending the practice, by telephone and in person
-
Receive, assess, and respond to patient enquiries in a courteous and professional manner
-
Book, amend, and cancel appointments in line with practice protocols
-
Support access to services by signposting patients appropriately
Process prescription requests and associated queries in accordance with practice procedures
-
Maintain accurate and up-to-date patient records using clinical IT systems
-
Use multiple IT systems confidently and efficiently, including clinical and communication platforms
-
Manage incoming and outgoing correspondence and documentation as required
-
Support clinicians with administrative tasks to enable effective clinical care
-
Follow agreed processes for test results, letters, and clinical communications where applicable
-
Maintain strict confidentiality and comply with data protection and information governance requirements
-
Adhere to all practice policies, procedures, and standard operating protocols
-
Contribute to a safe working environment by following health and safety guidance
-
Work collaboratively with colleagues across the practice to support service delivery
-
Support service pressures during busy periods and provide cover where required
-
Participate in training, team meetings, and service development activities
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- NVQ level 2 in Health and Social Care
Experience
Essential
- Experience of working in a customer-facing role
- Experience of working in a busy, fast-paced environment
- Experience of handling confidential or sensitive information
Skills and Knowledge
Essential
- Excellent verbal and written communication skills
- Strong IT literacy, with the ability to use multiple computer systems accurately and efficiently
- Good keyboard skills and attention to detail
- Ability to manage competing priorities and work to deadlines
- Ability to follow policies, procedures, and standard operating processes
- Understanding of the importance of confidentiality and data protection
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- NVQ level 2 in Health and Social Care
Experience
Essential
- Experience of working in a customer-facing role
- Experience of working in a busy, fast-paced environment
- Experience of handling confidential or sensitive information
Skills and Knowledge
Essential
- Excellent verbal and written communication skills
- Strong IT literacy, with the ability to use multiple computer systems accurately and efficiently
- Good keyboard skills and attention to detail
- Ability to manage competing priorities and work to deadlines
- Ability to follow policies, procedures, and standard operating processes
- Understanding of the importance of confidentiality and data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
