Job summary
We are looking for an experienced and motivated Deputy
Reception Manager to support the day-to-day running of our busy reception and
patient services function. You will work closely with the Reception Manager and
wider team, helping to lead reception staff, manage workflows and rotas, and
ensure our patients receive a professional, responsive and welcoming service.
Interview dates Tuesday 24th or Wednesday 25th February
Main duties of the job
- Support daily reception and front-of-house operations
- Lead, support and develop reception staff
- Manage clinical rotas on SystmOne
- Monitor appointment capacity and patient access
- Act as a senior point of contact for patient queries and concerns
- Support care navigation and patient flow
- Ensure CQC, health & safety compliance are met where appropiate
- Work collaboratively with clinical and management teams
About us
Riversdale Surgery is a friendly, highly patient-centred GP practice with a strong team ethos and a supportive working environment for all administrative and reception staff.
We have a well-established, dynamic and forward-thinking administration and reception team that plays a central role in the smooth day-to-day running of the practice and in reducing the administrative burden on clinicians.
We place a strong emphasis on communication, teamwork and mutual support.Our work is guided by our core values: Quality Care, Improve, Pragmatic, Responsive, Professional and Together.
We offer the NHS Pension Scheme, on-site parking, and a supportive, inclusive workplace where administrative staff are valued, developed and encouraged to contribute to how the practice operates and evolves.
Job description
Job responsibilities
Please find supporting documents for full Job Description
Key responsibilities
- Support daily reception and front-of-house operations
- Lead, support and develop reception staff
- Manage clinical rotas on SystmOne
- Monitor appointment capacity and patient access
- Act as a senior point of contact for patient queries and concerns
- Support care navigation and patient flow
- Ensure CQC, health & safety standards are met
- Work collaboratively with clinical and management teams
Job description
Job responsibilities
Please find supporting documents for full Job Description
Key responsibilities
- Support daily reception and front-of-house operations
- Lead, support and develop reception staff
- Manage clinical rotas on SystmOne
- Monitor appointment capacity and patient access
- Act as a senior point of contact for patient queries and concerns
- Support care navigation and patient flow
- Ensure CQC, health & safety standards are met
- Work collaboratively with clinical and management teams
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- Leadership and/or management qualification
Personal qualities
Essential
- Compassionate and patient focused
- Polite, confident and professional
- Flexible, resilient and adaptable
- Motivated and proactive
- Strong leadership qualities
- Able to remain calm under pressure
- High levels of integrity and discretion
- Upholds our core values
- Other requirements
- Willingness to work flexibly to meet service needs
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Other requirements
Essential
- Willingness to work flexibly to meet service needs
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Skills
Essential
- Excellent communication skills (written and verbal)
- Strong IT skills, including Microsoft Office
- Clear, polite and professional telephone manner
- Effective time management and organisation
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to follow policies, procedures and confidentiality requirements
Desirable
- Use of Excel to manipulate data
- Knowledge of SystmOne/Emis or other clinical systems
- Experience analysing service or performance data
Experience
Essential
- Experience of working with the general public
- Experience of administrative or reception duties
- Experience of supervising or managing staff
Desirable
- Experience of working in a healthcare setting
- Experience of providing appraisal writing and staff development
- Experience managing rotas, workflows or service capacity
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- Leadership and/or management qualification
Personal qualities
Essential
- Compassionate and patient focused
- Polite, confident and professional
- Flexible, resilient and adaptable
- Motivated and proactive
- Strong leadership qualities
- Able to remain calm under pressure
- High levels of integrity and discretion
- Upholds our core values
- Other requirements
- Willingness to work flexibly to meet service needs
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Other requirements
Essential
- Willingness to work flexibly to meet service needs
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Skills
Essential
- Excellent communication skills (written and verbal)
- Strong IT skills, including Microsoft Office
- Clear, polite and professional telephone manner
- Effective time management and organisation
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to follow policies, procedures and confidentiality requirements
Desirable
- Use of Excel to manipulate data
- Knowledge of SystmOne/Emis or other clinical systems
- Experience analysing service or performance data
Experience
Essential
- Experience of working with the general public
- Experience of administrative or reception duties
- Experience of supervising or managing staff
Desirable
- Experience of working in a healthcare setting
- Experience of providing appraisal writing and staff development
- Experience managing rotas, workflows or service capacity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
