Medical Receptionist/Admin

Job description

Job responsibilities

Opening the premises, checking the security and safety of the premises at the end of each day.

Receiving, checking and printing requests for repeat prescriptions when required

Receiving and routing patients on arrival, in courteous and efficient manner

Actioning tasks and emails

Arranging interpreters

Act as a Chaperone when required

Answering general enquiries at the reception desk and by telephone, explaining surgery procedures, making new and follow-up appointments

Entering requests for appointments onto the Online Consultation Triage system and completing any actions as per clinicians

Filing and extracting medical records, hospital reports and letters and any other documentation relating to these

Receiving, recording and passing of detailed and accurate requests for home visits to the clinicians

Receiving, recording and passing accurate messages for all members of the practice.

Deal with new patient registrations and temporary resident registrations

Ensuring the reception area is left tidy and ready for use by incoming colleagues, together with information about urgent and unresolved matters

Offering administrative support to the practice nurses

Two week wait referrals and occasional typing of referral letters

Scanning hospital letters

Scanning and emailing documents as required

To help the practice maintain accurate and up-to-date patient computer database and to offer support with practice statistics and audit

To process links IOS and registration and to claim IOS payments if required

To deal with Insurance Claims and Access to Health Records if required

To participate in appropriate meetings

To help with refreshments for doctors and visitors

To undertake other duties as may be determined from time to time, commensurate with the range of activities described above

To provide cover in the absence of other members of staff

To participate in accordance with the need for individual and practice needs.

Any other duties assigned by the Partners, Practice Managers or Senior Receptionist

To attend training both in house and at other locations as the need of the post requires

Person Specification

Knowledge & Personal Skills

Essential

• Good IT skills
• Team Player
• Flexible and Adaptive
• Ability to work under pressure in a changing environment
• Good interpersonal and communication skills, both written and verbal
• Adherence to Strict Confidentiality
• Good at multi-tasking
• Prioritisation and Organisational skills

Desirable

• Experience of Systmone
• Competent in the use of Office and Outlook

Experience

Essential

• Reception, Admin or Customer Care Experience

Desirable

• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blyth Road Medical Centre

Address

8 Blyth Road

Maltby

8 Blyth Road

South Yorkshire

S66 8JD

Employer's website

https://www.blythroadmedicalcentre.co.uk/ (Opens in a new tab)