Job summary
Bassett Road Surgery is a well-established and respected GP training
practice in Leighton Buzzard. The 8 GP partners are seeking an exceptional Business
Manager to lead the organisation into its next phase of development.
This is a rare opportunity for a forward-thinking, strategic
leader who relishes the prospect of making meaningful, positive change. We are
looking for someone who can not only manage day-to-day operations but also
drive cultural change, identify efficiencies, enable innovation, empower staff
and shape a positive future for the organisation.
Main duties of the job
As Business Manager, working closely with the GP partners, you will play a pivotal role in shaping the future of the surgery. You will lead the strategic, operational, financial and organisational management of the practice.
Key responsibilities include:
- Providing strong leadership across the practice
- Reviewing and transforming internal processes (both clinical and non-clinical)
- Developing and implementing strategic plans to improve services, identify efficiency and optimise outcomes
- Leading organisational change and service development and redesign
- Overseeing finance, budgeting, contracts and income optimisation and supporting others in the organisation to contribute to this function effectively.
- Overseeing HR, workforce planning, staff development and performance and supporting others in the organisation to contribute to this function effectively.
- Ensuring that the organisation remains compliant with NHS regulations, CQC standards and governance requirements and that this becomes a shared priority across the whole team.
- Building effective relationships with other external stakeholders, including but not limited to other surgeries in the Primary Care Network, the Integrated Care Board, other healthcare providers and our Patient Participation Group.
About us
The practice team (64 staff members) is responsible for the care of 21,000 patients, a population which continues to grow by 5% each year. Ensuring that this care is person-centred, compassionate and of a consistently high quality is a priority for us.
What We Offer
- Salary up to £85,000, depending on experience
- Full time hours based in the practice over 5 days per week
- The opportunity to help to shape the future for a general practice surgery, its staff and its patients
- A supportive partnership open to new ideas and innovation
If you are a strategic thinker with experience of successfully developing teams and leading cultural change, we would love to hear from you.
To apply:
Please submit your CV and a covering letter outlining your suitability for the role.
Bassett Road Surgery is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.
Job description
Job responsibilities
Main Duties and Responsibilities
Strategic Leadership
- Act as a strategic partner to the GP Partners, contributing to practice vision, business planning, and growth strategy.
- Lead development and implementation of practice strategy aligned with clinical priorities and patient outcomes.
- Identify and deliver opportunities for service development and income generation.
- Represent the practice within the PCN and wider health system as required.
Change Management & Continuous Improvement
- Lead organisational change programmes, ensuring structured delivery and staff engagement.
- Embed a continuous improvement culture focused on efficiency, quality, and innovation.
- Drive cultural change to support accountability, collaboration, and high performance.
- Develop leadership capability across the team.
- Support staff through periods of transition and transformation.
Financial Management
- Take responsibility for financial planning, budgeting, forecasting, and reporting.
- Maximise income from core contracts, enhanced services, QOF, PCN funding, and other revenue streams.
- Identify cost-saving opportunities and implement expenditure controls.
- Ensure robust financial governance and value-for-money procurement.
- Provide regular financial insight and recommendations to GP Partners.
Operational Management
- Lead day-to-day practice operations, ensuring efficient service delivery.
- Oversee workforce planning, recruitment, retention, and staff development.
- Ensure compliance with CQC, NHS contractual requirements, employment law, and information governance.
- Monitor performance indicators and implement improvement plans.
- Develop systems and processes to support sustainable growth.
Quality & Patient Experience
- Champion patient-centred care in all operational decisions.
- Use patient feedback to inform service improvement.
- Support clinical teams to deliver safe, effective, and responsive care.
- Promote equality, diversity, and inclusion in employment and service delivery.
Job description
Job responsibilities
Main Duties and Responsibilities
Strategic Leadership
- Act as a strategic partner to the GP Partners, contributing to practice vision, business planning, and growth strategy.
- Lead development and implementation of practice strategy aligned with clinical priorities and patient outcomes.
- Identify and deliver opportunities for service development and income generation.
- Represent the practice within the PCN and wider health system as required.
Change Management & Continuous Improvement
- Lead organisational change programmes, ensuring structured delivery and staff engagement.
- Embed a continuous improvement culture focused on efficiency, quality, and innovation.
- Drive cultural change to support accountability, collaboration, and high performance.
- Develop leadership capability across the team.
- Support staff through periods of transition and transformation.
Financial Management
- Take responsibility for financial planning, budgeting, forecasting, and reporting.
- Maximise income from core contracts, enhanced services, QOF, PCN funding, and other revenue streams.
- Identify cost-saving opportunities and implement expenditure controls.
- Ensure robust financial governance and value-for-money procurement.
- Provide regular financial insight and recommendations to GP Partners.
Operational Management
- Lead day-to-day practice operations, ensuring efficient service delivery.
- Oversee workforce planning, recruitment, retention, and staff development.
- Ensure compliance with CQC, NHS contractual requirements, employment law, and information governance.
- Monitor performance indicators and implement improvement plans.
- Develop systems and processes to support sustainable growth.
Quality & Patient Experience
- Champion patient-centred care in all operational decisions.
- Use patient feedback to inform service improvement.
- Support clinical teams to deliver safe, effective, and responsive care.
- Promote equality, diversity, and inclusion in employment and service delivery.
Person Specification
Knowledge and skills
Essential
- Strong strategic thinking and planning capability
- Excellent leadership and communication skills
- Commercial awareness with ability to optimise income and manage expenditure
- Understanding of governance, compliance, and risk management
- Ability to analyse performance data and implement improvement actions
Desirable
- Knowledge of primary care contracts and funding streams
Qualifications
Essential
- Degree-level education or equivalent management experience
Desirable
- Management, leadership, or finance qualification
Values
Essential
- Applicants should demonstrate behaviours consistent with NHS values, including:
- Commitment to quality of care
- Compassion and respect
- Improving lives
- Working together for patients
- Everyone counts
Experience
Essential
- Senior management experience in complex service environments
- Proven experience leading organisational change and service transformation
- Demonstrable financial management experience including budgeting and cost control
- Experience building and leading teams
Desirable
- Experience working in in healthcare or general practice
- Experience with PCN working and NHS funding frameworks
- Experience of CQC inspections
Personal Attributes
Essential
- Values-driven with commitment to high-quality patient care
- Confident change leader with resilience and adaptability
- Collaborative approach suited to partnership working
- Proactive, solutions-focused mindset
- High levels of integrity and professionalism
Person Specification
Knowledge and skills
Essential
- Strong strategic thinking and planning capability
- Excellent leadership and communication skills
- Commercial awareness with ability to optimise income and manage expenditure
- Understanding of governance, compliance, and risk management
- Ability to analyse performance data and implement improvement actions
Desirable
- Knowledge of primary care contracts and funding streams
Qualifications
Essential
- Degree-level education or equivalent management experience
Desirable
- Management, leadership, or finance qualification
Values
Essential
- Applicants should demonstrate behaviours consistent with NHS values, including:
- Commitment to quality of care
- Compassion and respect
- Improving lives
- Working together for patients
- Everyone counts
Experience
Essential
- Senior management experience in complex service environments
- Proven experience leading organisational change and service transformation
- Demonstrable financial management experience including budgeting and cost control
- Experience building and leading teams
Desirable
- Experience working in in healthcare or general practice
- Experience with PCN working and NHS funding frameworks
- Experience of CQC inspections
Personal Attributes
Essential
- Values-driven with commitment to high-quality patient care
- Confident change leader with resilience and adaptability
- Collaborative approach suited to partnership working
- Proactive, solutions-focused mindset
- High levels of integrity and professionalism
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.