Job responsibilities
Job summary
Responsibility for the smooth, efficient and profitable running of the practice,
and maintaining a happy and committed team.
Also keeping the partners abreast of forthcoming changes in the NHS and
giving them options for responding to change.
Personnel and training
Managing the administrative staff and non-clinical
management of nursing staff, including securing funding and taking lead
responsibility in staff appraisal and organising recruitment selection and
training.
Ensuring contracts of employment are provided to
all staff and that all relevant employment legislation is followed. Ensuring
the practices employment policies and procedures are comprehensive and up to
date.
Finance and profitability
Responsibility for the book-keeping, petty cash
and other financial aspects of the practice, including payroll and NHS pension
scheme arrangements
Ensuring that all income and expenditure due to or
made by the practice is received or recorded in the accounts of the practice,
and preparing financial reports for the partners.
Information technology
Responsibility for the computer system, including
organising any maintenance and developments to the system. Ensure compliance
with Data Protection legislation
Premises and equipment
Responsibility for security, repairs, insurance
and maintenance of premises, services and equipment.
Ensuring that the practice complies with aspects
of Health & Safety at Work (HASAW) legislation.
Patient services
Implementing and maintaining systems to receive
patient enquiries and suggestions, including oversight of the practice-based
complaints procedure in conjunction with the relevant partner.
Reviewing and updating the practices information
leaflet/website, practice publicity and health education material.
Future planning
Preparing a practice business plan, annual report
and practice aims and objectives as required by the partners
Keeping abreast of developments within the NHS
that might impinge on the practice or individual partners and offering options
for consideration by the partners.
External relationships
Ensuring
efficient internal and external communication, including being the focal point
for contact with the primary care organisation, solicitor, accountant and other
bodies such as Primary Care Network.
Confidentiality
In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and
other matters. They do so in
confidence and have the right to expect that staff will respect their
privacy and act appropriately.
In the performance of the duties outlined in this job description,
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health & safety
The post-holder
will implement and lead on the full range of promotion and management of their
own and others health, safety and security as defined in the practice Health
& Safety policy, the practice Health & Safety manual, and the practice
Infection Control policy and published procedures. This will include (but will
not be limited to
Ensuring job holders across the practice adhere to their
individual responsibilities for infection control and health and safety,
using a system of observation, audit and check, hazard identification,
questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and
infection control statutory and best practice guidelines, and ensure
implementation of these across the business
Using personal security systems within the workplace according to
practice guidelines
Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills,
and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards, and initiation of
remedial / corrective action where needed
Actively identifying, reporting, and correction of health and
safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally
clean, identifying issues and hazards / risks in relation to other work
areas within the business, and assuming responsibility in the maintenance
of general standards of cleanliness across the business in consultation
(where appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of
work space standards
Demonstrate due regard for safeguarding and
promoting the welfare of children.
Equality and diversity
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
development
The post-holder will participate in any training
programme implemented by the practice as part of this employment, with such
training to include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality
The post-holder will strive to maintain quality within
the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions,
either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication
and respond accordingly
Contribution to
the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards
and guidelines will affect own work
Participate in audit where appropriate