Wyvern Health Partnership

GP Receptionist

Information:

This job is now closed

Job summary

An opportunity has arisen for a Receptionist to join our busy front facing team at Lawn Medical Centre.

We are looking for an enthusiastic and experienced Receptionist to join our busy, friendly practice

The successful candidate will have excellent communication skills, and must be flexible, reliable and be able to work shift patterns which will include opening and closing the practice.

Previous experience of working in a GP practice would be preferable but is not essential.

Main duties of the job

To assist and direct patients in accessing the appropriate service or healthcare professional. To provide a courteous, efficient and effective reception service to all patients, staff members and outside bodies.

To ensure effective communication between patients and all members of the Primary Health Care Team. To maintain and monitor the practice appointment system and to collate and record information in accordance with the practice procedures.

About us

We are a busy General Practice, part of the Wyvern Health Primary Care Network.

We work with clinicians across a range of skills from General Practitioner to Physiotherapists and Pharmacists who are all part of our wider team.

Details

Date posted

26 June 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1589-24-0013

Job locations

Lawn Medical Centre

Guildford Avenue

Swindon

SN3 1JL


Job description

Job responsibilities

Main Duties/Key Tasks

- Greet and appropriately direct all telephone callers and visitors to the practice

- Book appointments and signpost patients to other services if appropriate

- Awareness of Safeguarding procedures at practice and wider level and who to escalate concerns to

- Deal with new patient registrations

- File and retrieve paperwork

- Process repeat prescription requests

- Initiate contact with patients, other team members and outside agencies

- Ensure correspondence, reports and results are correctly assigned on the clinical IT system and deal with records accordingly

- Accept clinical samples according to practice procedures

- Act as a chaperone if necessary

- Cover holidays and sickness for colleagues if able to do so

- Attend and participate in practice meetings where appropriate

-

Job description

Job responsibilities

Main Duties/Key Tasks

- Greet and appropriately direct all telephone callers and visitors to the practice

- Book appointments and signpost patients to other services if appropriate

- Awareness of Safeguarding procedures at practice and wider level and who to escalate concerns to

- Deal with new patient registrations

- File and retrieve paperwork

- Process repeat prescription requests

- Initiate contact with patients, other team members and outside agencies

- Ensure correspondence, reports and results are correctly assigned on the clinical IT system and deal with records accordingly

- Accept clinical samples according to practice procedures

- Act as a chaperone if necessary

- Cover holidays and sickness for colleagues if able to do so

- Attend and participate in practice meetings where appropriate

-

Person Specification

Experience

Essential

  • Courteous and efficient reception skills,
  • Keyboard skills,
  • Attention to detail,
  • Ability to follow oral and written instructions,
  • Good written and oral presentation skills,
  • Understanding the need to maintain absolute confidentiality,
  • Clear understanding of Health & Safety in the workplace

Desirable

  • Previous experience of working in a Primary Care setting,
  • Previous experience of working in a receptionist role

Experience

Essential

  • Courteous and efficient reception skills
  • Keyboard skills
  • Attention to detail
  • Ability to follow oral and written instructions
  • Good written and oral presentation skills
  • Understanding the need to maintain absolute confidentiality
  • Clear understanding of Health & Safety in the workplace

Desirable

  • Previous experience of working in a Primary Care setting
  • Previous experience of working in a receptionist role
Person Specification

Experience

Essential

  • Courteous and efficient reception skills,
  • Keyboard skills,
  • Attention to detail,
  • Ability to follow oral and written instructions,
  • Good written and oral presentation skills,
  • Understanding the need to maintain absolute confidentiality,
  • Clear understanding of Health & Safety in the workplace

Desirable

  • Previous experience of working in a Primary Care setting,
  • Previous experience of working in a receptionist role

Experience

Essential

  • Courteous and efficient reception skills
  • Keyboard skills
  • Attention to detail
  • Ability to follow oral and written instructions
  • Good written and oral presentation skills
  • Understanding the need to maintain absolute confidentiality
  • Clear understanding of Health & Safety in the workplace

Desirable

  • Previous experience of working in a Primary Care setting
  • Previous experience of working in a receptionist role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyvern Health Partnership

Address

Lawn Medical Centre

Guildford Avenue

Swindon

SN3 1JL


Employer's website

https://www.wyvernhealthpartnership.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wyvern Health Partnership

Address

Lawn Medical Centre

Guildford Avenue

Swindon

SN3 1JL


Employer's website

https://www.wyvernhealthpartnership.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Colin Robson

colinrobson@nhs.net

+1793536515

Details

Date posted

26 June 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1589-24-0013

Job locations

Lawn Medical Centre

Guildford Avenue

Swindon

SN3 1JL


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